Complaint Rating:

Company information:
Ezeego1 Tours & Travels
India
ezeego1.co.in

I booked an Indian railway ticket as per the details below:
PNR No.: 246-3353139
Booking ref no.: EZR-2009-475289
Invoice No.: I-2009-128794
Train: KARNATAKA EXP
Travel Date: 20-Oct-2009

Since I changed my travel plan, I cancelled the tickets on 10th Oct 09. I received the acknowledge mail for refund from Ezeego on 14th Oct 09.
Here is the summary of refund details:
Total invoice amount : INR 8390 /-
IRCTC cancellation : INR 1977 / -
Ezeego1 handling charges : INR 120 / - ( INR 20 / pax )
Net Refund : INR 6293 / -

As you can see, there is an IRCTC cancellation charges of INR 1977/-
Since ticket was cancelled well before the travel date, cancellation charges as per IRCTC rules for 3 AC ticket should be INR 60/- per head.

That’s make total IRCTC cancellation charges as INR 60/- for 6 people. I.e. INR 360/-

I am seeking clarification on this from ezzego for quite some time now but they came up with same refund details without using their mind to see there is a difference of 1977 - 360 = INR 1617 for no obvious reason.
Either customer care is too naive to find out that or too smart to overlook that.
I even talked to customer care over phone but they are pathetic too and did not help either. Its sheer waste of money and time.

Requesting all to avoid using service of this fraud and stupid company called EZEEGO1.COM.
Actually they should go out of business easily. Thats the meaning behind their name.