Complaint Rating:

Company information:
Circuit City
Sand City, California
United States

I purchased a top of the line Sony 60" DLP TV. The salesman taold us if we bought the extended warranty that along with any repairs, it also included the first replacement lamp which retails for $250. So I bought the warranty. We received absolutely no paperwork or information on the warranty. When i called a few weeks later to question this, I was told it was in the computer. So I had no idea when the warranty ran out or the terms. Well the lamp in my TV burned out, so I called for the replacement lamp. I was told the warranty ran out 10 days ago and they would do nothing. Not even allow me to purchase a new lamp. I feel i was totally ripped off. I wrote Corporate and they passed it right back to the same people i delt with in the first place. I was told they use the warranty as a sales tool and would do nothing for me. I asked if this lamp that I essentially already paid for, worth loosing a long time customer for life? They said yes! Shows how much they really care about my business or anyone's. Never buy their extentded warranties. They are a total rip off. frankly, if all they care about is the almighty dollar and not the satisfaction of their customers, then the heck with them. I can get the same price and bad service anywhere. Why would anyone still continue to shop with them? The only reason was their customer service. Since that is non existant at this point then I will purchase my electronics from the ten thousand companies that offer the same price.