My Shart Steamer S3101 was great for about a year. Then it just stopped steaming. We called the company and tried their suggestions...Then when I called back, I was told to package it up, include all attachments, etc that came with the machine, include a check for $27.90 for repair and return postage, oh, and that I was no longer under any kind of warranty, while I was on the phone, and describing my problem, the thing "blew up"...so it's SHOT...no question about it...
I have it taken apart for shipping...however, having read some other reviews of other Shark products, I'm learning that UPS charges over $50.00 to send it to NC...that's not acceptable...Add that to the nearly $30 you have to send for repair and return postage, you can buy a new one (if one chooses)...I don't think I will be buying another Shark product.
I will talk to BBBeyond about their continuing to carry any Shark pro Euro products.