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Epoch.com Complaints & Reviews - Fraud

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Epoch.com

Posted: 2012-01-09 by    Violated user

Fraud

Complaint Rating:  0 % with 0 votes
Contact information:
Epoch
United Kingdom
Someone used my card details to access explicit sites and epoch were the processing company. I feel violated, especially being a single girl. Epoch took the payment without my name. Ludicrous really. Usually you not only need the name of the cardholder, but exactly as it appears on the card? Nope. Was told that it hardly happens like that. Um well, it does with me, everything I buy online requires name as it appears on the card, exactly. My bank laughed at epochs response re not requiring name. Got refunded 4 months only, out of 8. Asked to speak to manager, and was refused and was told computer said no, so nothing more to be done. Am perusing with bank who have told me to contact police for crime reference number. The ip address from where payment was taken, can you believe was outside the houses of parliament! Epoch did originally tell me to call police so that police will prosecute. Firstly it doesn't happen lik that here in England for such a small amount and secondly, how would they find this mr zalowsky? Go to westminster and ask around parliament ? I don't think so! Could have been a cell phone I am thinking. Good they refunded 4 months but poor that they refused the rest, especially as clearly their security is rubbish. They say they use verified by visa and MasterCard securecode. If they did, then the mere fact that the guy didnt have my name would have stopped him, right? I understand that people will use porn, it's not usually illegal, but it doesn't stop the fact that I feel totally violated about the fact that someone used my card details and especially what for. Epoch, you could have refunded the total amount, clearly it is fraud?
Comments United Kingdom Unauthorized Charges
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 13th of Oct, 2008 by   andrew cawston 0 Votes
taking money out of my account unauthorized. i dont no what this is for.
 4th of Dec, 2008 by   AdvocateForSmarterConsumers 0 Votes
Epoch.com is a third party website that allows for 'discreet' billing on your bank and credit card statements. Often, the company you originally did business with is an adult website. If you've ever signed up for a free-trial of any sorts (even for products) it's very likely that it's coming from them. You have to fill out a form on the epoch.com website for the payment to be accepted, so it's often a legitimate charge that people either forget about, or don't realize. You can dispute the charge with your bank if it's on your credit card, but canceling the number won't necessarily stop them. They're very proud of their billing practices, and 95% of the time their charges are legitimate. It may not even necessarily have been you: think of who has access to your cards (spouse, children, friends, family) and try to get to the bottom of it. To make it stop, you have to cancel with the original company you did business with.
 25th of Aug, 2010 by   legitcomplainer 0 Votes
I signed up and cancelled services through epoch.com in less than one month. Two months later i started being charged through them i went back to access and cancel but when i tried to get in the system told me i had cancelled. i couldnt cancel until four months later
 28th of Dec, 2010 by   Scyimon 0 Votes
gotta love their system. I just got done dealing with billing support and having them tell me my accounts were still active when i have the cancellation confirmations in my email. I don't mind being billed for something that I sign up for then forget to cancel but when I cancel something and get confirmation from your company. Don't tell me that I didn't cancel. I wound up sending the emails to the billing supervisor to finally get the accounts canceled. Now have to wait 7 days for my $80 to be refunded by them and then however long my bank takes to process it as well.
 9th of Jan, 2012 by   Violated user 0 Votes
Someone used my card details to access explicit sites and epoch were the processing company. I feel violated, especially being a single girl. Epoch took the payment without my name. Ludicrous really. Usually you not only need the name of the cardholder, but exactly as it appears on the card? Nope. Was told that it hardly happens like that. Um well, it does with me, everything I buy online requires name as it appears on the card, exactly. My bank laughed at epochs response re not requiring name. Got refunded 4 months only, out of 8. Asked to speak to manager, and was refused and was told computer said no, so nothing more to be done. Am perusing with bank who have told me to contact police for crime reference number. The ip address from where payment was taken, can you believe was outside the houses of parliament! Epoch did originally tell me to call police so that police will prosecute. Firstly it doesn't happen lik that here in England for such a small amount and secondly, how would they find this mr zalowsky? Go to westminster and ask around parliament ? I don't think so! Could have been a cell phone I am thinking. Good they refunded 4 months but poor that they refused the rest, especially as clearly their security is rubbish. They say they use verified by visa and MasterCard securecode. If they did, then the mere fact that the guy didnt have my name would have stopped him, right? I understand that people will use porn, it's not usually illegal, but it doesn't stop the fact that I feel totally violated about the fact that someone used my card details and especially what for. Epoch, you could have refunded the total amount, clearly it is fraud?
 11th of Jan, 2012 by   Violated user 0 Votes
Bank has refunded the extra. I still cannot believe that a payment can be accepted without the name of the cardholder. They say it's for discreetness but taking a name for payment has nothing to do with how its worded on the bank statement. Two completely different things and epoch were trying it on.

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