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3.2 88 Reviews

Epoch Complaints Summary

48 Resolved
40 Unresolved
Our verdict: While Epoch has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Epoch reviews & complaints 88

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5:24 am EST

Epoch being charged by this company why

I am being charged for something l have no idea what it is and what it is for, I am a pensioner and can't afford this my number is [protected] is there any chance of a refund please I cannot pay this my e.mail is [protected]@googlemail.com please help thank you.

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Madamveetil Sulaiman
, SA
Jan 27, 2017 6:08 pm EST
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I am being charged EUR.14.95 every month for something l have no idea what it is and what it is for
please let me know what is this to madamvsulaiman@gmail.com please help I am unable to afford this monthly.

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whitefiver
, US
Dec 19, 2015 9:07 am EST

Putting your debit or credit card details to buy or authorise somthing online unless you really trust the site is pure folly - Always use a loadable cashcard ... your in control

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10:19 pm EDT
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Epoch unauthorized charge

I had an unauthorized charge on my bank account of $34.95 and The charge was from Epoch, I was unaware of this charge so I called the number that was associated on my bank account statement. A customer service representative answered the phone, his name was Tori Ell, at least that's what he said his name was. He was very rude and say that the police would have to investigate, this sound totally unprofessional. He didn't hear what I was trying to tell him, all he wanted to do with state fraudulent accusations at me the customer. And threatened me with the police. I've never heard of such ridiculous behavior from a representative of a company. He then hung the phone up on me. I think this is totally ridiculous and I want my money refunded to my bank account please. Representatives of a company should not act this way this is not professional. I feel that representative like this make your company look bad and do not give the customers any satisfaction with being a member of a company like this. Could you please focus on better customer service representatives. I spoke with Tori on September 23 of 2015 at around 6 AM Alvin Texas time...

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3:58 am EDT

Epoch website fraud

I bought a member ship for a site that used false advertising to get people to join. When I realized this, I contacted Epoch through their live chat function. I told them I wanted a refund and they told me they WERE NOT ABLE. Once I told them I know they can and then that if I had to I would involve the authorities in the matter they refunded me immediately. Then rudely (and butthurt) said take care and that was that. BEWARE THIS COMPANY

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5:12 am EDT
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Epoch cancellation of membership

Hi.
I have emailed epoch.com asking for an immediate cancellation of my membership. However, i have noticed that my credit card is still being charged with different amounts from the same guys, namely, epoch.com.
Please assist me in this regard
Kind regards
Abdool Essa
Durban
South Africa
Email: [protected]@telkomsa.net

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wrangler41
Calgary, CA
Jan 17, 2010 8:14 pm EST

i have been charged over 300 dollars since July and that is only as far back as I can see right now, on my CC statement is just says EPOCH.COM manster med. with a number behind it!

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PelicanMtn
Welches, US
Jan 06, 2010 1:01 pm EST

I don't know anything about this company, where they are, what they do, and why they are charging me. I deny any charges they have posted against my account, and would appreciate any direction you can offer in terms of resolving this matter. Thanks in Advance - Karen O'Brien

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jesse figgs
coleman, US
Dec 31, 2009 5:47 pm EST

getting charged from epoch.com for $30.85 every month, never ordered anything, please stop taking my monies

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Derek Daisey
Laurel, US
Dec 02, 2009 12:30 am EST

Epoch has been charging 24.95 every month to my credit card since August 2009 which adds up to $99.80. Please help me resolve this.

Thank you

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ELLIOT HUNT
NEWTON, US
Nov 04, 2009 9:45 am EST

EACH MONTH MY CREDITCARD STATEMENT SHOWS A CHARGE OF $9.82 FROM EPOCH.COM. PLEASE HALT SUCH CHARGES AND REMITT $9.82 TO ME BY CHECK FOR EACH OF THE PAST 6 MONTHS TO ELLIOT HUNT 5 MADISON ST APT 1 NEWTON, NJ 07860 TEL [protected]

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brenda nicholson
Leeds, GB
Apr 30, 2009 12:29 pm EDT

epoch has been taking money from my account without my permission since at least last september. i would like these monies returned. i looked on my statement and noticed this payment and tried stopping it. since then it was still taken from my account.

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Apollo
San Diego, US
Apr 16, 2009 12:32 pm EDT

Charged me for services never ordered or possibily ordered by mistake and recinded in Dec 08, found in April 09.

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Simon
, US
Mar 16, 2009 8:50 am EDT

When I asked my credit company to credit the charges because I did not ordered or received anything, they did so and the next month the charges reappeared as 'reversal of temporary credit'.

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Alejandro M. Batista
,
Sep 04, 2008 6:33 pm EDT

I want my money back of $149.95 and $1.95 a.s.a.p. please. If you can solve this matter i will greatly appreciated. Thank you. I have spoken with the representatives of chase and I can't get their number. If you have the source please send me to the above address. Thank you for your time and cooperation.

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CAM1888
Glasgow, GB
Mar 16, 2015 12:41 pm EDT

NOT INTRESTED IN YOUR SITE IT WAS A MISTAKE

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7:40 pm EDT
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Epoch fraudulent service

After using the service and corresponding by on-site messaging with a number of "women", it became apparent by their nearly uniform responses and highly similar language that these response could not have been written by different women but were in almost all certainty written by one or more people who most like represent this company. I really doubt if anyone ever meets in person with anyone else who is listed on this site. They are skillful at leading you on with sometimes inane posts that people in their right mind wouldn't write.

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4:18 pm EDT
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Epoch fraudulent payments

On 25-5-14 I emailed your company concerning Fradulent payments taken from my Lloyd's bank account. You replied that refunds would be made for these payments please confirm this will include payment taken on1-5-14 for£19-03 please further confirm no more payments will be taken from my account. Otherwise I will instruct bank Fraud Department to seek legal process. Mr. Edward Stubbs. Email [protected]@outlook.com. Last four numbers my debit card 5012 thank you

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11:08 pm EDT
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Epoch fraudulent recurring charges

Two charges for 19.95 each started appearing four months ago and I never signed up for anything, much less twice. When I tried to dispute the charge with Epoch the website asks for 2 of your username, member id, email address and credit card number. Obviously if I never signed up for anything, I don't have a username or member id, so basically they require your credit card number to dispute the charge!

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dave shutler
Bournemouth, GB
Jun 19, 2014 9:19 am EDT
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Having agreed to epoch.com to take £1.22 they then proceeded to take more payments which were not authorised by me

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Robbo H
, DE
May 31, 2014 3:46 am EDT
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For the last few months, April & May 2014 I have been debited on my Credit Card for $29.95, or €21.82, with the billing name - EPOCH.COM *KAMPARRITR & they list the following telephone number +[protected]. Should I contact Epoch direct or my credit card company?

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12:39 pm EDT
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Epoch credit card unauthorized charge

Today I checked my credit card billing and saw a EPOCH.COM *GRANITYEN 14, 95 charge. But I didn't buy nothing in this period.

I know that EPOCH is a "company that work with thousands of partners and do credit card charge for them" But I didn't bought nothing online or offline with this credit card.

I already sent a message directly to epoch.com and hope get this stuff fixed soon.

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Mark MacDonald
, ZA
Aug 21, 2014 5:43 am EDT

My name is Mark MacDonald
E-mail markamacdonald@yahoo.com
Do not take money off my account

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1:53 pm EDT
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Epoch - no refund and then ignored

I made, paid and cancelled my subscription with ihookups.com all within about 24hours because I decided that this site wasn't good for Australians. I was sent an email of confirmation by Epoch Yet I was charged $42.14AUD on the 23rd March by Epoch which is the billing company for ihookups.com I contacted ihookup.com about this who said I had to contact...

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7:09 pm EST
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Epoch - subscription - fraudulent payments

I signed up for a website through epoch, received an email from epoch stating i would be charged £12.30 monthly, no payments for 2 months, then had on my credit card £19.00 TWICE MONTHLY, the absolute fraudulent scoundrels, Disgusted by the service. I asked for a refund and to cancel my account and detailed ALL credit card payments and the subscription...

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4:40 am EDT

Epoch fraud

This name has showed up on my monthly bank statement with a charge for $40. I'm quite sure that I've never purchased anything on this website so it suggests that this company is processing stolen credit cards. Just to be sure that this never happens again I've closed my credit card and got another one issued. My bank told me that they can't help me in getting a refund as well...

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2:19 am EDT
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Epoch unauthorized charges

Not once have I ever signed up or used this payment processor.

Received a SMS from the bank informing me of two debits while I was offline immediately voided the transactions. There were two:
EPOCH.COM - *RUSEFUL RM 256.17
EPOCH.COM - *FCIINCDBA RM 3.29

Immediately voided the card. Now I have to wait 10-60 days for the bank to investigate.

I suspect my card got skimmed and thanks to Epoch's very loose approval and guidelines, the fraudsters managed to get whatever they ordered or cash.

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marciall
, BR
Aug 30, 2014 4:16 pm EDT
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14/08/2014 EPOCH.COM * RUSEFUL 0, 00 24, 95 Combranç a nao Autorizada

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12:11 pm EDT
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Epoch banking fraud

My debit card bank-Lloyds TSB phoned me by saying I was taken money from my card continuely by a company called Epoch.com which I haven't heard in my life. Because that debit card I use as a saving account to buy large goods like furnitures or flight tickets so normally I don't check the balance that frequently.also I don't use online banking so I was totally unaware I ve been charged by this company. Came back home, I took out my previous bankstatments to count, to my surprise, I ve been taken out 186 times of £6.8 in in less than two months from March till today! I was astonished! What sort of online payment company it is? It's totally illegal! Fortunately my bank will refund my loss and issue a new card, but still how they managed doing this is preculiar for me.

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Ltn
, US
Aug 13, 2018 12:05 pm EDT
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I've been charge 2 times on 8-6-18 and 8-7-18 each time of 31 dollars which i didn't authorize, I need a refund or else im going to get legal advice, this can't be happening! Its illegal, thieves!

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Carsten Haugaard Pedersen
, JM
Aug 19, 2011 2:37 am EDT

I have get billed several times thru Epoch for 39, 45 USD for something I dont have the faintest idea abouth. The only info i have is following numbers. +1-[protected]. Pls explain. Best regards

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4:35 pm EST
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Epoch money removed from my account

Epoch.com*fciin have removed money from my account on a couple of occasions with a combined total of £40.54p on the 4th of february and 5th of february and the 5th of march, i want this sorted, i have only had my account 4-6 weeks and will only use it at bank ATM's, so please explain to me why i have had charges placed against me.

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3:17 pm EST
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Epoch unauthorized transaction

I had an unauthorized charge of 14.95 to my account from this "business" after asking for a refund from another website which I guess uses them for internet payment transactions. Several others seem to have numerous encounters with this business charging monthly to their bank accounts without permissions.

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adam69
, OM
Apr 30, 2012 12:28 am EDT

I was registered with Epoch, after 1 week I canceled my membership and I received confirmation email from them that my membership is canceled, but after 3 weeks they took money from my account even though my membership is canceled which made me mad, in addition, they don't refund money back to your account that taken without permission, I don't recommend anyone to deal with Epoch don't trust them at all be careful of your money, it was very bad experience with them they makes money by using different cheating techniques

Epoch.com
Epoch.com
Los Angeles, US
May 29, 2013 1:56 pm EDT

Epoch is a billing company for thousands of websites. If you have a question regarding a charge to your credit/debit card or would simply like more information about a purchase, please feel free to contact us at any time.

If we can be of any assistance with your order, please contact us at: https://www.epoch.com/en/index.html

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3:45 am EST
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Epoch unauthorized payments

Epoch.com has taken the following unauthorized payments off myBMO MasterCard
Oct 10, 2012 $30.75
Oct 11, 2012 $37.15
Oct 13, 2012 $34.99
I would like these unauthorized payments refunded!

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Mattheus
, ZA
Jun 11, 2014 6:49 am EDT
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Hi, My name is Mattheus Pretorius and I am from South Africa. I saw that you deducted the sum of R 446.63 from my account on 2014-05-29 and maybe you can help me and tell me why you deducted the money. Ref. +[protected] GB, My email is tewiepretorius@live.co.za. Thank you.

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Anthony D Brannon
Hooper, US
Sep 13, 2013 9:33 pm EDT

I didn't ok freeshiping to take anything out of my account except one time and why are you taking money out of my account I did not say it was ok for you to take anything out so quit taking money out of my account

Epoch.com
Epoch.com
Los Angeles, US
Feb 04, 2013 3:09 pm EST

It is very easy to contact us and inquire about a charge to your account.
You can chat with us online, send us an email, or call us directly.

Please visit us here for contact information. https://epoch.com/en/billing_contacts.html

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1:09 pm EDT
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Epoch billing after cancellation

I registered with Nextdoor Models via Epoch and canceled my monthly recurring subscription (at Epoch's web page) after about 2 weeks. When checking my credit card report today, I found to my surprise that I had been charged already for 2 months and 3rd payment was booked.

I contacted Epoch's billing support and they agreed to cancel the booked amount but refused to refund the 2nd charge, which was made after I canceled. They said that I should have gotten confirmation e-mail about cancellation. I didn't get it but their web-page had confirmed that my subscription was canceled. I remember it well, because I was surprised that it said I can still use my subscription until end of first month, although I canceled early. Yes, now I see that their web-page also says that on cancellation I should expect a letter of confirmation, but I didn't notice it back then, I trusted the confirmation on my browser screen.

My conclusion is that Epoch's service is either broken or deliberately tries to take advantage of those who don't read the fine print.

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Scorpio012
Mifflintown, US
Apr 18, 2013 11:55 pm EDT

Ainna, You're not alone. I had the same experience and had to cancel my debit card and be re-issued a new one. I was extremely lucky my bank didn't pay them as they recognized it for the fraud that it is. They issued what they call a "Falcon Alert" which is a system they use that automatically stops payment on any suspicious payment demands.

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Debra Mathews
San Leon, US
Dec 18, 2012 9:44 am EST

Well, I'm glad it hasn't been just me. I would feel so alone! Debra Mathews

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3:51 pm EDT
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Epoch trial membership scam

Epoch.com is an internet payment service provider that provides credit card billing services to its subscribers. The way the trial membership scam works is that when you sign up for a trial, you are sent two separate receipts, with two distinct account numbers and two different site names. The first one is for a random site that is unrelated to the site you signed up for, the second is the site you signed up for. The first account number is not cancellable through their web site, clicking on the cancel link and entering the account number from the receipt returns "Unknown account" every time. The second account number (from the second receipt) associated with the site you signed up for, IS cancellable through their web site. If you fail to telephone them, or use their Live Chat to have Epoch customer support cancel the account, then it remains in their system - hidden from your view - and will trigger a payment later. Later, if you complain and call them out on these facts, they cancel the hidden account making it look like you cancelled it on the date you complained. The only way to prove they are doing this is to keep an HTTP transaction log showing that you attempted to cancel through their website and their system FRAUDULENTLY denied that such an account existed. Pay careful attention to the receipts you receive by email, use only their phone or live chat to cancel, and make sure you get a cancellation confirmation number from the support representative. These guys are definitely ### and need to be shut down. Any site you come across that offers the choice of either Epoch or ccBill, don't ever choose Epoch!

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cmplnr22
, US
Jan 01, 2014 3:56 pm EST
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I signed up for a site so that my husband could use it, and now there are receipts being emailed to me: charges on one receipt for the correct amount of money (not the correct website) and another receipt with charges that are, not only in addition to what I agreed to, but more that what i agreed to (also, not the correct website)! So that is more than double what i agreed to when i signed up. I tried to go and cancel at the Epoch.com site but it said i needed a username and password... i tried the one that i use to get into the ACTUAL site that i was ATTEMPTING to join and it said it was wrong. Usually I get a confirmation email or something when i create a username and password and ESPECIALLY when i am using a card to purchse something on the internet. NOTHING! Nothing but receipts from the two sites that I DID NOT sign up for! Another method of logging in to cancel at the Epoch site was to give them my card#... I just don't feel like that is a very smart thing to do at this point! Unless, maybe I'm wrong. Maybe it's too late to worry about that, as they are already charging me so it doesnt make a difference if i give it to them again or not! PLEASE HELP SOME ONE!
thanks.

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10:30 pm EDT
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Epoch unauthorised transaction from debit card

I have an unauthorised transaction from my debit card 21/08/2012, from EARTCOMLL.epoch.com ffor 37 dollars..how can i stop this from happening...Thankyou martin cain

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Epoch unauthorised transaction on visa debit card

I came across a series of transactions from Epoch.com *Granityent that was processed all on the same day - they total to $723.32 all on my Visa Debit Card. I have alerted the fraud team of my bank - as I have not authorised these amounts - when I investigate them further it appears that they are based in Europe as I have been charged conversion rates. How this site got my details I am uncertain however due to the large amount of money I would like it returned...

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