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3.2 88 Reviews

Epoch Complaints Summary

48 Resolved
40 Unresolved
Our verdict: While Epoch has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Epoch reviews & complaints 88

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3:40 pm EST
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Epoch online scam

They have charged to my bank account and I never authorized it. I don't even know who they are. I will be calling my bank and disputing these charges. I am disabled and on a set income and they should be ashamed of taking advantage of me. I hope that they are proscuted to the highest.

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charlieb402
Kingston, GB
Dec 19, 2011 9:10 pm EST

Best way to avoid this is to do it the way I did it. Call up your bank right away let them know that a fradulent transaction has been taken out you account and you have not given your account details out to anyone. Cancel your card and report it lost so that it is immediately unusable (Otherwise these ppl will continue to take money for as long as they can). Tell them you have already contacted the company that has taken the money from your account and they do not answer. Get the bank supervisor to make a note on your bank account saying you have reported this dodgy transaction today. The bank will say to you to call back in 15 days after reporting the transaction after which if the company do not return the money. (Which they oviously wont) then the bank will undertake a full investigation after which your money will be returned to you. Good luck

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2:37 am EST
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Epoch withdrawal from my credit card

There has been a withdrawal from my credit card for reasons i dont know, I have not heard of EPOCH.COM*EARTHCOMLL before and i want that money back. All the details i have are EPOCH.COM*EARTHCOMLL +1-3106645810CA REF#[protected] .It was taken from my account on the 22 of December 2010 and was not on a computer yet alone the internet that day. Give me my money back

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1:33 pm EDT
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Epoch unauthorized withdrawls

I don't know who you people are but I have never done any business with you nor did I ever!

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Epoch.com
Epoch.com
Los Angeles, US
May 19, 2010 10:51 am EDT

I am a representative of Epoch.com

Epoch.com is a service provider for thousands of Internet merchants. So while you may not immediately recognize our name it is still possible that you made an online purchase for a site that we process transactions for.

Our site has a search feature that may help you to locate your transaction(s) at https://epoch.com/billingsupport . If you are unable to find your purchase via our site, we offer 24/7/365 customer service in multiple languages via live online chat, email, or toll free by phone with a live agent at [protected].

We know that from time to time, you may forget that you made a purchase. Or perhaps your card number has been used by someone not authorized to do so. If your card number has been lost, stolen, or otherwise compromised and you did not make the purchase associated with charges from Epoch, we can help you contact your bank to report any unauthorized charge that may have occurred, reverse charges, cancel your existing card, and report your incident to the proper authorities.

Contact us anytime and we will will be happy to help you with any questions you may have.

-- The Team at Epoch

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12:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Epoch bank account charged for unauthorized purchase

I was checking my bank account balance on line and noticed a charge of $24.99 on my account, withdrawn yesterday. I have never heard of EPOCH, I have not ordered anything on line and I have not given out my account information for the authorization of these funds. I would appreciate someone correcting this as soon as possible!

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7:14 pm EST
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Epoch second time theyve hit me

I've had a run in with these folks before and it took some time to straighten it out. They were handling billing for a service I did purchase with a one time payment. All well and good, but they then used my credit card info to start a monthly membership charge to their service, which I subsequently managed to cancel.

Since then I have checked to make sure they aren't on any billing service lists, if they are I simply don't deal.

But now, more than a year down the road, I find that they're charging me a monthly fee again, and I can't immagine what for. I will be looking into it though, and I'm phoning the credit company tonight to stop any further payments to them. They're pure slime.

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12:08 am EST
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Epoch fraudulent charges

I have no idea who these people are! I did not give them my credit card number. So they have stolen it and charged over $100. To it illegaly!

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WOQUEEN
Brea, US
Dec 19, 2008 7:34 pm EST

THIS COMPANY IS THE BIGGEST RIP OFF EVER. THEY HAVE BEEN CHARGING ME FOR A SERVICE I NEVER USED OR WANTED. THEY HAVE BEEN CHARGING ME FOR TWO AND A HALF YEARS. WHEN I CALLED TO SAY I HAD A CANCELLATION NUMBER FOR A 3 DAY TRIAL OFFER THEY SAID OK. THE CHARGES CONTINUED AND I NEVER NOTICED BECAUSE THEIR NAME NEVER SHOWED UP ON MY BILL. THEY SAID THEY WOULD ONLY REFUND 4 MONTHS WORTH OF CHARGES. SINCE THEY OWE ME 1200.00 THAT IS NOT GOOD ENOUGH.

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darkheartedgypsy
Shinnston, US
Jul 08, 2009 3:10 pm EDT

Received two unauthorized debits on my account from epoch.com in the amount of 29.95. Went straight to my bank and filed a dispute for both. I also cancelled my deibt card. Now I must wait for the bank to investigate further before I can get my money back. If they deem it fraud then I will file a police report. If epoch manages to provide "proof" that I authorized the transaction, then I am going to take further actions to stop this company. Nobody steals my money and gets away with it.

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charlieb402
Kingston, GB
Dec 19, 2011 9:14 pm EST

Best way to avoid this is to do it the way I did it. Call up your bank right away let them know that a fradulent transaction has been taken out you account and you have not given your account details out to anyone. Cancel your card and report it lost so that it is immediately unusable (Otherwise these ppl will continue to take money for as long as they can). Tell them you have already contacted the company that has taken the money from your account and they do not answer. Get the bank supervisor to make a note on your bank account saying you have reported this dodgy transaction today. The bank will say to you to call back in 15 days after reporting the transaction after which if the company do not return the money. (Which they oviously wont) then the bank will undertake a full investigation after which your money will be returned to you. Good luck. Dont be stupid and rely on a company like EPOCH to sort it out for you they know whats going on. That what their in this business for

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scammed_goodnproper
Winter Park, US
Sep 09, 2011 7:22 pm EDT

I just realized they've had me pay for 16 months wtf. I filed with the DOJ. I hope they eat [censored].

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kittenlovespink
, CA
Oct 11, 2009 10:08 pm EDT

I want everyone to know, I went looking for a specific interest website joined as a member and was cheated by EPOCH.com...they charged my Mastercard and didn't deliver the service or website I became a member of. I contacted the so called customer service number and had no resolution then replied to the confirmation email...the response I got was that the problem was rectified, I tried to log in as a member again and was denied. I then tried to respond to the email and was told it was a no response email address. i looked up the actual EPOCH biller chat address and told them that I was frauded and the site is the problem, return my money or I will report your company to the FTC. Federal Trade Commission.

They tried to tell me that the website was no working, I told them to credit my card or I will report them...since then I've done a little research on EPOCH. Ton's of fraud complaints. Do not trust any company that works through them. I won't!

I sent a complaint to Mastercard...I got my refund. Don`t give up and give EPOCH the money. get your money back.

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magnum
Embarrass, US
Sep 14, 2009 12:05 pm EDT

I am presently working with the California Department of Justice on the same type of complaint. Their contact information is: State of California, Department of Justice, Public Inquiry Unit, P.O. Box 944255, Sacramento, CA 94244, TX: [protected] and I have also discussed the case with the FBI. Make sure you file a formal complaint against this company.

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Jonah Tisam
, CK
May 26, 2009 10:06 pm EDT

I am also being charged after 10 months of purchasing trial items on the internet. Although I have confirmation that I did not want to continue and that my account should be terminate. I am still being charged hundreds of dollars every month. How can I get these re-imbursed?

Tisam

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6:29 am EST
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Epoch credit card charge

This compnay attempted to charge my credit card and when I called and asked them why, they told me that I was not in thier system.

I asked why then are you attempting to charge my credit card. They would not provide any answers as to who or what the charge was about.

This was a fraudulent charge attempt.

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Epoch.com
Epoch.com
Los Angeles, US
Feb 04, 2013 3:01 pm EST

Not very wise to put your credit card number in full sight of anyone viewing this page.

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Sadah Himlaeh
, TH
Oct 17, 2011 8:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am Sadah Himlaeh holder of Visa no. [protected]. We charged our card for ONE view of some pornography which we forgot the name but the bills keep coming every month for something like 39.95 dollars and 39.73 with the total of almost $80/-. Can you help us with this? This has been going on for since April this year.

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4:45 pm EST
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Epoch fruad

Hello every one, My boyfriend account was being charged 34.95 for something and no purchess were made by him but by someone else Epoch has been taking this money out monthly and it made a neg. amt. in his checking which caused problems at the bank. The bank looked into this and said it was someone he knows name that made a purchess they have been taking out this amt since July Epoch never checked to see if it was this persons account and if they had they would had found that the account did not belong to the person who made the perchess. The company should have notified the bank and had them notify the person of the account that this purchess was made and if he oked it to come out of his account. The total of 473.95 was taken out before my boyfriend knew it 3 payments all on the same day. Who is responcable for this ?

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helpful person
Las Vegas, US
Jan 29, 2010 11:22 pm EST

most of epoch's clients/merchants are high risk or adult services such as pornography and cam sites. read all of the print on their website at epoch.com and try accessing your purchase history from there. it takes a few minutes, but you may be able to find the source of the charges. you may have accidentally signed up for a recurring monthly service by hitting a trial button without realizing what the full terms and conditions include.

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7:38 am EDT
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Epoch unauthorized charges

I have been charged from my credit card for something I am not getting. It has happened three times now. Can you lease help me?

Credit card : [protected]
02/09 01/12
031

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8:25 am EDT
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Epoch charges to my account

My account is being billed for a service I've never heard of. Cancel this now or I will contact authorities. I seem to be among a large group of others who have been charged, and are being charged a healthy sum of 49.99.

Get this off my statements now or I will take further action

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3:02 am EDT
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Epoch do not trust these people

The epoch website will not allow you to cancel the subscription. You will need to call them and then there still will be no certainty that they will cancel it. They said they would send me a cancellation confirmation email. Still have not received it. Best thing to do is cancel your credit card all together.

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1:54 pm EDT
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Epoch scam

Epoch stole money from my checkng account for years using a debit card number. I Never knew about this site ever. So here is some ways to get back at Rand, the EPOCH founder.
[protected]@epoch is the founder. The mailing address is Epoch, P.O. Box 11149, Marina del Rey, CA 90295.
Epoch Phone # [protected]. The FBI email to complain about Epoch scams is fbi.[protected]@live.com
Shawn Henry of the FBI is incharge of the Internet Scams from the FBI.
Do not give up. What is a way to get back at Epoch is to get some snails from yor backyard and put them in a small box and send it off, slow mail, so they rot. The smell alone will make them eat there own puke.

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Gwilson6969
, US
Aug 19, 2017 11:59 am EDT

I too was charged by the billing company, Epoch. For the record I didn't purchase anything from the web site they claimed I did. I suspect it came from a dating site that I subscribed to for only 2 days and cancelled after only one day when i read the copious fine print.about automatic renewals ( would a reputable company do that?) That dating site did cancel but my info somehow went to another site that Epoch bills for, a site I never went to and verified it by looking at all the places I visited that my browser records. So while Epoch seems to want to make you believe they are an innocent party. and claim that you purchased something when you didn't then their association with these companies they should review the procedures they operate from.
When I called Epoch I would get responses such as what web site was it ( I had no idea) what is your sign in name and password ( I had no idea since I never opened an account) what are the ( first 6 and last 6 numbers (out of 16) numbers of my credit card ( like I;m going to do that!). Here's a crazy suggestion for Epoch: Put a transaction number on the charge that shows up on your card account.. They can easily find your account to the bogus web site.

Epoch.com
Epoch.com
Los Angeles, US
May 29, 2013 1:42 pm EDT

Epoch is a well established payment service provider for thousands of websites. We are fully compliant with all card association rules and we staff a customer service department 24/7/365 available by phone, email, or instant chat.

For the record, Epoch is a billing company. You didn't join Epoch, but, were billed by Epoch for a site you purchased from. Epoch is a billing company/service provider.

If we can be of any assistance regarding your purchase, you can reach us here: https://www.epoch.com/en/index.html

And, hopefully no snails were harmed as a result of your post.

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12:14 am EDT
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Epoch ripped off

EPOCH took $4, 000.00 from my debit, checking account. I just found out this week. $29.95 and $39.95.
Someone used my card number to purchase 3 memberships I never heard of, and yes Epoch is the billing company.
Epoch even admitted it that I was not the the one who ordered the memberships.
Never did Epoch ever emailed me that I had an account with them. 5 years this went on.
This is a scam company that takes money from people all over the world.
I wrote to the FBI through emails and waiting for a response. What can you do since it went througha Visa Stamped Debit card ?
How is a person suppose to know if a money was taken out of an account if they never ordered anything.?
When I noticed Epoch this week, I thought it was an insurance company and credit security company.
This is a world wide scam and robberies with Epoch. If anyone knows they're address let me know. The FBI wants to know. [protected]@hotmail.com.

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Jon55
, TH
Sep 07, 2009 3:22 pm EDT

Millions of credit card numbers are stolen every year and used for fraud. You can't always blame the billers who take the cards in good faith. If you were having money going out of your account for so long without knowing it, your an idiot. Sorry to say but check your own finances monthly instead of blaming others.

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koollens
Los Angeles, US
May 07, 2009 6:00 pm EDT

It sounds like your a DUMMY! How does anyone let money come out of there account for 5 years. I bet you did it and forgot to cancel. Good luck getting your money back. Visa and Mastercard only gives dummies 60 days to dispute genius.

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10:13 am EDT
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Epoch erroranious charges

Hello:

From March 2009, Epoch.com charged me for a subscription and refuses to let me know what service was supposed to be sold to me. I went onto the website and fill out the forms with my credit card # but the forms constantly tells me my email is wrong.

How can I force Epoch.com to give access to my account in its website? I would like to know what product is charging me. I barely sign up for anything on line, only once in a while I would sub-scribe to certain sites.

Thank you in advance. Below is the Epoc confirmation # from my credit card.
EPOCH.COM [protected] CA, please reply to [protected]@yahoo.com

Best regards:

Tim Nguyen

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12:05 pm EDT
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Epoch money taken out of account for no reason

recently on the 3rd of march i have had money taken out of my accounts in the amounts of £0.72, £1, £21.65 and then on the 10th of march for £29.95 for reasons unknown to me. i have recently had my ebay account and paypal account hacked into and now this! i am really pissed off i have tried to get a refund but cant as i cannot get hold of anyone so now i have reported them to the fraud department.
any help would be appreciated
n.[protected]@yahoo.com

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HurrrrDurrrr
Geelong, AU
Apr 19, 2010 6:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Its a site that offers a pay option for people when its not always available or when people may not want to be found. There are some porn sites and other types of sites aswell that use host stites like epoch, because it shows up on your invoice as epoch not the porn site.

### your account got hacked (or check someone in your family?)

But yeah, its not the actual sites fault, its the person who as ahold of your details

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PelicanMtn
Welches, US
Jan 06, 2010 12:15 pm EST

These people really hit me HARD, in December no less, so my Christmas was screwed! I did not authorize anything for these people, I dont even know who they are!

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ladyjay
, GB
Oct 21, 2009 4:55 pm EDT

I have also had an unauthorized payment of £19.72 taken out of my account by epoch.com!
I looked on my statement and it looked highly suspicious as it read "+1310-6645810EPOCH.COM"

I just went on their website and it looks like SCAM ALERT.

Who the hell are they?! And how do i get this money back!?

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9:51 pm EDT
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Epoch unauthorized charges on my card

Recently I have noticed that there is an unauthorized transaction on my credit card.
I have not authorized any transaction through that company.

Here are transaction the details:

15/02/2009 24736929046313184596710 EPOCH.COM*MANSTERMED Rs. 2, 526.69(DR)

How do I get my money back from them? The money was shown in Indian Rupees (INR 2526.69 = $50 approximately)
How to stop them deducting my money ?

I want to block all the trasactions (in future) from that company on my credit card.

Thanks

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12:24 am EST
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Epoch stealling my money

people have been removing mony from my account and i don't know who they are. £21, 93 was collected from my account on 19th of feb. and another £26.71 was collected on 21st of feb. i'm seeing your site as an illegal site but don't know fraudsters are using your site for their criminal acts. please i want you to do something because this is becoming unbearable. if nothing is done, i'm going to act accordingly; i'm going to go to the police for help.

Note: i don't know the name of the company/people collecting the money. it happened sometime last year and it has happened twice this year. my bank statement of account did not show the name of the people.i only saw this no. +[protected] on my account.

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zubris
Northampton, GB
Oct 29, 2012 12:27 pm EDT

http://service.adultprovide.com/index.php this site will solve all the problems, but the money that has been paid is lost.

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zubris
Northampton, GB
Oct 29, 2012 12:27 pm EDT

http://service.adultprovide.com/index.php will solve all your problems

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bank card fraud victim
atlanta, US
Jan 22, 2011 4:50 am EST

BS! This is a supposed 3rd party billing center who cares not about the criminals they serve or the victims defrauded. It is despicable how losers find ways around the law to steal from innocent people. I've had this company as well as 1 or 2 others in the same week bill my bank account from my debit card. Luckily I caught it quickly BUT I'm still in dispute and waiting for my account to be fixed. Meanwhile, someone somewhere has gotten free money because even if the bank adjusts my account, the thief already made off with the money...thief wins AGAIN! I cannot believe these rejects are able to remain anonymous with all of the 'wonderful' technology that seems to catch just about everything else. Don't tell the poster to check with family members regarding some porn site use, file charges against them, etc...you know there was no legit transaction...the fake porn site is surely their cover to make it look like someone really purchased the nonsense because odds are it would be expected for someone to deny that type of purchase. Bottom line, it is a criminal empire and needs to be shut down...they have gotten away with at least millions by now with endless small, likely-to-go-unnoticed withdrawals from unsuspecting victims accounts..consider those who have plenty of money in the bank that won't notice a couple monthly small transactions! I only noticed mine so quickly because I only use the account as I need it..never keep anything extra in it AND sorry, no one in household to blame...just me here. Blame the thieves who are probably sitting behind a computer in some other country just laughing at us with each approved theft...luckily the bank declined their request for $1100...only because I only had $10 in the account! Even with only $10 in the account, the bank still let a couple hundred go out plus many overdraft fees BECAUSE I only had $10! If I had my retirement savings in there, the money would have come right on out. So just think of how many people with nice big balances are missing money and don't even know it...those are the one's they 'bank' on. Supposed 3rd party billing should be shut down if they can't properly verify transactions.

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CC Dispute Officer
O’Fallon, US
Jan 18, 2010 10:00 pm EST

i see that merchant on a daily basis.

its a payment processor for some adult entertainment website, porn is you will...
better ask around family members (spouse/kids) if they used your CC. The ONLY way its ever going to be considered as fraudulent charge by CreditCard Issuers is if you file up a police repport against spouse/kids.

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10:08 am EST
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Epoch unauthorised withdrawals

I've noticed charges from Epoch.com every moth and I have no idea what that is, haven't bought abything, how to cancel it?

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B K
West Milford, US
Feb 24, 2009 7:20 pm EST

How do I find out what i am being charged for when it comes up on my bank that you are charging me for something in which I have no i knowledge of?

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Master Grey Angel
Albuquerque, US
Feb 13, 2009 11:11 am EST

You can go to epoch.com and cancel any charge they keep good records and with a email address they can find the account and work with you. If your know your login at whatever site they claim you signed up for and your email address you can cancel the subscription at their site without ever talking to a Human.

Epoch is the billing site for many sex/porn sites. They also do billing for some Game sites.

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11:03 am EST
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Epoch fraud and cheating

After reading some disturbing information regarding this website and other fraud/scam reporting blogs- I attempted an early cancellation of a video subscription billed through epoch.com. The online 'cancellation' process simply presents the user with a confirmation of their account data and provides no method of actually initiating the cancellation, i.e., no button or box to click.. STAY AWAY from these guys. I've already contacted my CC company requesting they do not honor any subsequent rebilling attempts from epoch.com. In fairness, they provide an email response capacity and I await their email reply to my query regarding their apparent 'dead-end' cancellation process.

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Epoch.com
Epoch.com
Los Angeles, US
May 29, 2013 1:46 pm EDT

Not sure where you were attempting to cancel your membership site, but Epoch.com makes it really easy to do so.

Customer Support is available 24/7/365 by phone, email, Skype, or instant chat.

If we can be of any assistance with your order, please contact us at: https://www.epoch.com/en/index.html

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8:47 pm EST
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Epoch fraudulent charge on my debit card

I noticed an unauthorized charge of 59.99 on my card and called the company to find out why I had been charged. The rep I spoke to on the line claimed that my card was used to sign up for a pornographic web service. The rep was extremely argumentative and kept insisting that someone has my card although it has never been out of my possession. I was given a confirmation number and told the service was cancelled and I would receive a refund in 3-5 business days, although I could have sworn he intially told me 2-3 business days. I opened a dispute with my bank and hope I won't have to do anymore to get my money refunded. This is a total SCAM!

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Use this comments board to leave complaints and reviews about Epoch. Discuss the issues you have had with Epoch and work with their customer service team to find a resolution.