Couldn't agree more; their customer service quite possibly could be the worse I have dealt with. I originally used my physical address for shipping (which USPS cannot deliver to), as my package was supposed to be shipped via UPS. However, The Electronic Goldmine sent my package USPS, and it could not be delivered. After waiting over a week for my package, I was informed that the address provided was undeliverable, and that it would cost me another $7.00 (27% of my original order - which I already paid over $5 to ship) to reship the envelope-sized order to a "valid" address.
I wrote customer service, informing them that their shipping policy per their website was misleading; they say orders will be shipped via USPS "if you have your order shipped" that way. Response was off-topic, and demanded another $7.00. Email etiquette was absurd. When I finally called, I spoke to a very rude, apathetic woman by the name of Elaine. She said it was my responsibility to give them a valid USPS address, even though their website claims to use UPS. After a few minutes of talking to the brick wall, I asked for a refund. They refunded me 80% of the original price paid - and it STILL hasn't made its way back into my account, so even that is to be told.
Will not order from them again. Prices are good, but the customer service is a joke. Will gladly pay a few extra $$ to have confidence in my seller.
Ended up getting my 80% refund. However, they removed the domestic shipping info from their website, and now deny ever establishing a default carrier. As an earlier reviewer mentioned, these guys are "admittedly pretty slimy."
Thankfully I have their website cached for the BBB ;)
WWW.DIGIKEY.COM! (Better prices, better service!)