Menu
CB Travel and Vacations Choice Hotels International 4669 West Irlo Bronson Memorial Highway, Kissimmee, FL, 34746, US
Choice Hotels International company logo
Choice Hotels International
reviews & complaints
Choice Hotels International company logo

Choice Hotels International

4669 West Irlo Bronson Memorial Highway, Kissimmee, FL, 34746, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Phone number
Working hours
Mon
Closed
Tue
Closed
Wed
Closed
Thu
Closed
Fri
Closed
Sat
Closed
Sun
0:00 am - 0:00 am
ComplaintsBoard
D
4:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Choice Hotels International - customer service/cleanliness

Greetings,

I booked a room on priceline.com and I am a choice hotel member. When we arrived at the hotel the desk clerk said I was not eligible to use my points to go towards the room because I booked it on line. Well, I have done this many times before and never was an issue. Is this a new policy?

Then we get to the room and there was a dirty towel hanging on the door and tub had not been cleaned. Called front desk she sent someone to the room we had stepped out but all they did is get the towel. Then, turn tv on and it was all snowy. Had to have the maint. person come fix that.

Go to eat breakfast and there are little ants crawling on the counter top where the food and beverages were. That was enough to turn me away from there. I have never had such a bad experience at an econo lodge and we have stayed at alot of them. I would like to be compensated for the 2 nights we stayed there somehow. I know it was inexpensive but that discourages me from ever staying at another Econolodge.

Thank you for any assistance you can give me.
Diane Karavolos

Read full review of Choice Hotels International and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Q
Q
quackett4
Goshen, US
May 28, 2014 8:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I stayed in the Econo Lodge in Reading Pa and found bed bugs when I woke in the morning. I After checking my bags I found a bug inside from the clothes that had been at the bottom of the bed. I had to burn all my feather pillows...feather quilts as well as all of mine, my husband and sons clothing. I felt after talking to house keeping and being told that it is common for the bed bugs in this hotel, that I had no choice but to burn everything and not take a chance on having them be brought into my home. The front desk could have cared less that I found the bug, when I brought it to the front desk in a napkin to show them, the man dropped it on the floor.

ComplaintsBoard
L
7:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Choice Hotels International - cancellation

I had made a reservation to stay there for sat 4-9-11 on 4-8-11 at 6 pm I called to ask to cancel or a credit for reschedule as my mother has a heart condition and was going with us to disney to celebrate my 8 yr olds birthday- when i came home she was experiencing severe chest pains and i had to attend to her and was calling 2 hrs too late to cancel-the manager michael was very rude and unsympathetic and i was charged anyway- did not make for a very happy birthday all the way around -between my mother, the hotel etc
is there anything you can do to help me out? please! thank you -Lisa Langworthy
I can be reached at [protected] or [protected]@yahoo.com

Read full review of Choice Hotels International
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.