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cancellation/additional payment
Complaint Rating: 
Company information:
Earthlink
United States
Phone: 1-800-719-4660
Attempted to cancel my earthlink access on July 31, 2008.
Earthlink billed my credit card 5 days later for the next monthly payment.
Contacted customer service, they informed me that my service was from 7/30 to 8/30 and that my account would be consider closed as of 8/29/2008.
This of course, was not the story I received on 7/31/2008. I was assured on July 31st my account would be closed as I requested.
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