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1.1 1807 Reviews

AliExpress Complaints Summary

38 Resolved
1758 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1807

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M
5:52 pm EST
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AliExpress e-shopping

Md. tousif hussain reza
[protected]@gmail.com

Plz find herein below the list of the products that i booked 3-4months back through aliexpress. with payments made. but these products are not yet delivered at my address.
Kindly send it early. or refund me back my money.

1.
‎order -id   = [protected]
Order time = [protected]:26
Beautiful 6 branches 10 head floral artificial flower bouquet silk flowers spring daisy flowers artificial for home decoration

2.
‎order -id   = [protected]
Order time = [protected]:18
Green artificial plants fake floral plastic silk flowers eucalyptus plant flowers office hotel table decor artificial grass

3.
Order -id   = [protected]
Order time = [protected]:15
Big sale 1 branch small artificial plants grass fake floral plastic silk eucalyptus flowers for hotel wedding table decor

4.
Order -id   = [protected]
Order time = [protected]:10
European top-grade simulation flowers roses six branches artificial plants decorate the housein hand love gift

5.
Order -id   = [protected]
Order time = [protected]:36
The new pp plastic flower pots small pots nursery pots height 8cm 10 pcs  selection

6.
Order -id   = [protected]
Order time = [protected]:36
3 pcs seeds rare exotic delicious fruit mango seeds mini home bonsai pot and garden free shipping

7.
Order -id   = [protected]
Order time = [protected]:16
5pcs/bag giant miracle fruit tree sea coconut seeds summer high-nutrition juicy fruits amazing perennial woody plants in garden

8.
Order -id   = [protected]
Order time = [protected]:40
Japan 20/bag rare sapodilla seeds fruit bonsai edible ornamental tree seed muricatum solanum mango shape sementes plants garden

9.
Order -id   = [protected]
Order time = [protected]:59
Valencia oranges navel orange blood orange fruit large seed stock 10 seeds/pack

10.
Order -id   = [protected]
Order time = [protected]:46
Valencia oranges navel orange blood orange fruit large seed stock 10 seeds/pack

Sir, it is to inform you that i have made the payments of the above mentioned products. but these products are not yet delivered to my address. it is almost more than 3-4months.
Kindly deliver it early. or refund me the money at my account.

With regards,  
Md. tousif hussain reza 
+[protected]
H/ no- 4, opp aseb billing office, hedayetpur, near guwahati club, guwahati- 781003, assam, india

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11:20 pm EST
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AliExpress bad service and cost to the buyer

Purchase a sandals online via aliexpress.
Seller provided china post tracking number to avoid dispatching time expiry.
Yet i requested tnt delivry and was charged $30
Total cost $ 95
Parcel landed in south africa.
Supplier declared value to tnt express as $ 80
Customs charged me r890 clearance fee
I requested the refund of $40 from supplier by doing a dispute.
It was approved.

Customs requested my payment for this transaction . Which reflected $ 95
Customs said i must pay r2500 penalty for false declaration before they can release the parcel.
This means the sandals will be costing me r 5000 ( $350)

I contact aliepxress and the seller.
Both are ignoring me.
Sent an email to ali and the supplier.
Week later no response.

Spent over r 100 000 at aliexpress and this is the outcome.

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1:56 am EST

AliExpress this website is not safe!

I have a problem with AliExpress. I purchased a pair of shoes from a seller on this site and received a wrong size pair. I contacted the seller and he asked me to ship them back for a replacement. He refused to give me a return label and I had to pay $20 for shipping!
Seller received the shoes but he did not send me a replacement pair. I tried to contact him many times but he did not reply. Then I tried to get some help from AliExpress and they also ignored me. This website is not safe, I would not recommend AliExpress to anyone!

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10:04 am EST
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AliExpress led torch

Hi,
I need to gift my fiance and her family a beautiful gift for which ask this seller which I find this torch as I already had this from another seller and when i need to purchase from that seller the torch is out of stock so I search aliexpress.com to buy from another seller and I found this seller and I ask him which one is best one from my fiance and after his recommendation only I placed an order with Order ID: [protected] Order time & date: 19:22 Dec. 21 2015 for 5 pieces of LED Torch. Out of 5 3 are faulty I Inform seller regarding this issue but he did not response many time then he ask me to send proof of faulty I click pictures and send him then he ask me to video proof I capture it and send it then he ask me to place another order of at least I torch then he will send total of 4 torch then I ask Why I have to placed another order and after that he avoid to response.

GURINDER SNGH
+91-[protected]

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6:28 am EDT

AliExpress blocks, not to pay back!

I have ordered many things on AliExpress, I received some of them but couldn't receive most of them so I opened disputes for these orders.
AliExpress have payed me full refund for some of them, partial for one and then they have blocked my account. And they started to reject my disputes since then, so I get no refunds because my account is blocked.
I couldn't even get refund from the order that AliExpress and I agreed for full refund. I accepted their proposal, but then they changed the result and did not pay.
I cannot contact anyone because my account is unavailable. I have purchases to come, I need to contact the sellers but I can't. Also, they give no chance to talk someone in the company or make any kind of objection to anyone, you are being left hands tied in thousands of kilometres away.
So, they just ban you and shush you and pay you nothing whenever they want without addressing any proper explanation and that's all? That is not acceptable!

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5:33 am EDT

AliExpress what a waste of money!

I've ordered several packages of candy from AliExpress and when my order arrived it was completely messed up! One pack was missing and the other two were ripped apart! I contacted AliExpress customer service and explained that my order arrived in a terrible condition and was absolutely damaged and they said that I need to contact the shipping company because it was probably their fault! I told them that I was 100% sure it was the sellers fault but that scammer ignores all my messages. AliExpress rep said there was nothing they could do!
These clowns did nothing to help, I was hoping they'll contact with the seller, or refund my money, but nothing! Will never buy from here again, what a waste of money!

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12:28 pm EDT
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AliExpress repair watch kit

I am buying from Aliexpress four about 4 years. The sipping kit for last transaction was incomplete. |I asked to get the missing parts . My request was ignored by the supplier and Aliexpress did not give me the chance to write even a review about this - moon zhou - scammer. Is very frustrating to see that Aliexpress a public company is protecting the scammer suppliers instead to protect the customers.

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12:18 pm EDT

AliExpress defective product received

I ordered a bluetooth watch from Ali express under order No. [protected], the product received was defective one, then I complained to Ali express, they simply told to return the product and will get refund, but the matter is that, to return the product I have to spend more than the half of the price of the product, I asked Ali express about who will bare cost of sending back the product, but there is no reply, in the mean while the seller commented that he had sent a another watch to me and provided me a waybill number, but on tracking the waybill it came to know that the the waybill belongs to another person and not for me, total cheating by the seller and the Ali express is being in support of the seller and not the purchaser. There is no purchase safety in Ali express, though they say that there is purchase protection, that is just for advertisement and there is no protection to the buyers.

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12:58 pm EDT

AliExpress not receiving the money of a price adjustment after changing shipping method.

On the 7th of July I placed an order on AliExpress with number [protected]. The same day I received a bank billet of Ebanx with a value of R$ 491.51 (US$ 137.93) and I paid it.

Then the seller changed the shipping method and reduced the price of shipping with US$ 32.00.

Until now I haven't received this US$ 32.00 back. I entered in contact with customer services of AliExpress but they are only sending me from one department to another department without resolving nothing.

I'm new on AliExpress and this wasn't a good experience.

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7:54 am EDT

AliExpress online shopping

I have been asking for refund since the day i had booked the product as the seller had said he didnt have the product of the size i wanted but was threatening me that he will not give me the refund unless & until i lie & change my reason to ask for a refund. He is a fraud seller & should be put behind the bars to harass customers, cheat them & do fraudulent activities. Since i didnt change my reason he didnt give me my refund & above that he dispatched the product of the size i didnt want. So kindly give me my refund & punish the seller.

Please note that neither have i received the product not did i get my money back as refund. Aliexpress has cheated me from both sides and above all its asking me to return the product. From where will i return the product when i never received it. Cross check it. The seller is a big chezater. He has provided aliexpress an invalid tracking number. He is a fraud, a big fraud. Shame on aliexpress that it didnt help me getting my money back since day one. Now its been more than a month i have been fighting to get my money back. I will now move to consumer court.

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DK_sharma2288
, US
Dec 27, 2016 1:16 am EST

My order number [protected] concerning your seller. for which seller told me to send the product again, but I have not received the product and I did not find my money back.
So why should I accept your offer ?

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4:10 am EDT

AliExpress high quality mobile phone battery hb474284rbc for huawei ascend g521 g615 g620 y550 c8816d c8817e honor 3c [transaction screenshot]

I ordered Battery from Ali Express on 10th July worth 7.44$ from India, Hyderabad. My order number: : [protected]. On 2nd August I received the mail to confirm the receipt of the package, which i never received. i waited for few days, but still the package was not delivered. when i opened dispute with ali express and seller and asked for refund since i didnt receive the package, they produce fake delivery receipt. showing POS malaysia as shipping company, which delivers the package at mumbai airport and then last transaction delivery at nacharam, hyderabad. I kept on asking them, as a standard procedure of delivery, the courier or carrier has to take the signature of the customer on the receipt after delivering the package. Inspite of several reminders, they are not showing any delivery receipt signed by me for receiving the package. instead asking to confirm the delivery on mail. Also asking to produce evidence for not receiving the package. Absolute fake site. duping people ..fraud company..hand in hand with fake sellers! customer is helpless because the money has already been paid and he cant do anything about the same. the refund will never come and the package will never be delivered. PLEASE DO NOT ORDER ANY THING FROM THIS SITE! I REQUEST SPECIALLY TO THE PEOPLE OF INDIA. THEY ARE TOTALLY FAKE!

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4:08 am EDT
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AliExpress make-up (razors)

This seller -Eva Zhang- is biggest Scammer ever in Aliexpress platform ! I purchased the eyebrow razors, which never received already 3 month, also the tracking doesn't show destination country, everything seems FAKE ! Probably he post items to other buyers and use the same delivery number for many orders. She do not refund the money, all the time wrotes to wait more and more, pretending to be ingnored me. I do not recomend to buy from this seller as she is a THIEF ! Stealling people's money ! Her store is : http://www.aliexpress.com/store/526261?spm=2114.10010108.0.32.IWFm9F
AVOID THIS PERSON - SCAMMER, THIEF AND DECEIVER !

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Update by lmdija
Jul 23, 2016 1:56 pm EDT

The problem was sorted, and the seller refunded my money for non delivered items. So I would like to delete my complain. Thanks

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1:11 am EDT

AliExpress charged twice

I have purchased an item from www.aliexpress.com and they charged me twice for one and the same item. I contacted customer service and asked for help and they promised to check what was going on.
Later they contacted me and said that I was mistaken and their system showed that I had only been charged once.
I contacted my bank and they confirmed that AliExpress did take my money twice.
I was not able to get a refund and they did not want to listen. I'm very disappointed with AliExpress and will never order anything from them again!

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MargaritaH
MargaritaH
Aurora, US
Sep 17, 2022 1:48 pm EDT

Are there any updates? Does anyone have any answers? I have messaged over 70 suppliers at the same time telling them I was a dropshipper and asking them if they had any new products that aren’t too saturated. They have all responded to me, but as soon as I tried replying back, I literally got the same response from AliExpress, and when I’ve tried contacting them today, this was AliExpress response after I tried to send a ‘Thank you!” message: “this message contains prohibited content and hasn’t been sent. Any further messages of this nature may result in account restrictions”. I literally tried to send ‘thank you!”. How is a ‘thank you’ response deemed ‘prohibited content’?! This is very frustrating. I will have to create a new account and contact them all over again, because they were all very friendly and excited to want to partner with me, yet I literally cannot do anything, and now they probably think I was not serious about BUSINESS. I tried contacting AliExpress support, but their system is literally giving me the runaround!

MargaritaH
MargaritaH
Aurora, US
Sep 17, 2022 1:48 pm EDT

Are there any updates? Does anyone have any answers? I have messaged over 70 suppliers at the same time telling them I was a dropshipper and asking them if they had any new products that aren’t too saturated. They have all responded to me, but as soon as I tried replying back, I literally got the same response from AliExpress, and when I’ve tried contacting them today, this was AliExpress response after I tried to send a ‘Thank you!” message: “this message contains prohibited content and hasn’t been sent. Any further messages of this nature may result in account restrictions”. I literally tried to send ‘thank you!”. How is a ‘thank you’ response deemed ‘prohibited content’?! This is very frustrating. I will have to create a new account and contact them all over again, because they were all very friendly and excited to want to partner with me, yet I literally cannot do anything, and now they probably think I was not serious about BUSINESS. I tried contacting AliExpress support, but their system is literally giving me the runaround! The only response I’ve gotten from the support team was, “ the message contained prohibited content. Please be aware that you are required to abide by AliExpress rules and policies. What rules did I break?!?!? I literally tried to send them all a ‘thank you’ response!

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livh
thisted, DK
Sep 06, 2022 1:36 pm EDT

Hello. I am buying clothing for my own store and i by from different sellers on Aliexpress. The problem is that i can't text with them because the message center won't let me send any messages, not even "thank you". It keeps saying this: "NOTE: The message has not been sent. Please be aware that you are required to comply with local laws & policies."

It is a huge problem! i have not done anything wrong!

The second part is that i am not sure if i have to pay two times? when i ordered i paid for severel different orders. The money has already left my bank account. But Aliexpress still says that i have "unpaid items" which I don't understand!?

Please help me out.

G
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geoffr
, CY
Aug 11, 2018 7:28 am EDT
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This has just happened to me and there staff will not listen to the problem. This is after a long time of dealing with them. My Bank statement shows I was charged twice but they say it never went through although I showed them the debits from my Bank. Avoid these cheats and stick with eBay and get PayPal protection.

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7:10 pm EDT
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AliExpress seller coolcept - shoes

This is about a seller called Coolcept... All the checks I did on him said he was legit, and I even bought a sample pair of shoes first just in case the quality was poor. The sample shoes were lovely and I went ahead and purchased 50 pairs of shoes for my small business . The shoes arrived all squashed in one box and 29 pairs were damaged . Burn marks, dirty, glue over them, jagged and torn inner soles, heels not put on correctly and the list goes on. A lot of email ping pong with an offer to refund 10%. Blaming staff for the quality of the shoes. He wanted me to fix the shoes and he would pay half, ( shoes were beyond repair )or sell as damaged and he would pay half the difference . I would never sell defective, poor quality shoes to my customers. Thats just not right.
The offer should have been a full refund plus apology, as he sent the shoes knowing they were faulty. Once again after many emails an offer to refund if I send the shoes back at my cost.
Since I live in Australia, the cost of the sending the shoes is so expensive its not worth it as I will still be out of pocket .. If you do send the shoes back, you only have 9 days for the seller to receive them, which is total crap as when you buy the item, the seller has up to 60 days for you to receive them. This is just another example of how they want to rip the buyer off. The seller banks on the customer not sending the shoes back and he gets paid and you end up with crappy shoes that you can’t wear or sell. Aliexpress is all for the seller and their buyer protection is crap. Aliexpress will always favour the seller... Don't buy from Coolcept. If you do, be prepared to lose your money. There is always one bad apple in a barrel and this company is it.

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7:26 am EDT

AliExpress 1080p full hd, 30fps, 170 degree car dash cam.

In March 16 I purchased 2 of these dash cams from a seller when they were on an Ali express promoted sale. They were reduced about 70% from memory. They each cost about $14AUD.

When my first camera arrived it was defective immediately, it wouldn't focus, and it would randomly power off or reset while I had it plugged in trying to set it up. Totally unusable. I contact the seller, who, after 2 days, offered me $2 refund. I refused, obviously and stated I wanted a full refund or I would open a dispute. He offered $4 store credit which I again refused.

My second cam came maybe a week later and it actually worked - briefly, but I was able to make some short films with it. I plugged my memory card into my computer and ran codec, and found it was only recording in VGA, regardless of what setting I chose for it, and it ran about 14FPS. Worse than the camera I intended it to replace.

I didn't bother contacting the seller again, instead I opened a dispute with Aliexpress. The seller didn't reply to any communication, and when I was able to, I escalated both disputes to a claim for Ali to review.

Here is where my problems start. I own an iPad and an iPhone. My computer at the time wasn't connected to the Internet as I didn't have sufficient data allowance. Aliexpress initially asked for photos of my problem. It's a little hard to take photos of a camera which is out of focus, or randomly turns off, but i got some photos. Aliexpress won't accept iPhone camera format, which is crazy as they have a dedicated iPhone app. It is a pain for me to convert files, but I finally got it done. They were then all too big in size. So again, massive pain but I got them to a size it accepts. Upload them and wait.

Now they want video. I made 2, 10 minute videos on each camera, detailing all faults, showing them going, turning off, not focussing, then a video of playback, showing one is blurry, and the other with codec running, showing full specs. They again don't accept iPhone vidoe format. There is a limit on video size too, it works out at around 30 seconds of video. So I crop and convert and resize and finally have about 10 vidoes for each camera detailing all the faults. You can only upload 3 videos. Right. Pick the best 3. Upload. Wait.

They want more information. I am pissed off now and go onto the chat section to get answers. I swear, I lost 10 years of my life on their useless chat. First, you can only type shout 100 characters in any one message, I am guessing because they translate it and otherwise it's too slow, but it's impossible to get help for something when you type one line and they cut you off with a reply not related to your problem. I don't know how many times I went onto live chat, or how many hours (literally, not exaggerated) hours, I tried to get support for my problem, end result, their customer support is less effective than having blind, deaf, mute, quadruple amputees play Mozart in an orchestra, and I really am not over exaggerating.

Finally, I decide to upload all my videos, pictures, dash cam footage, everything, to my google drive. Sweet! All my evidence in one spot! Go back to live chat and had one agent say that it would be accepted.

Every reply to my dispute I put my link to my google drive.

This goes on and on and on, I'm thinking maybe 3 weeks. They contact me, ask for info, I upload a short section to the site and add full video to my google drive.

Finally, they send me an offer of resolution. About half the price of each camera, and if I return the cameras, a full refund.

I state firstly, the sellers terms state clearly that no return is needed if the items are defective, which they had agreed they were, and for me to return 2 items, in their boxes, with Australia post, with tracking, would cost me more than the original purchase price so neither of their solutions are good enough. I want only a full refund.

A few days later they request more evidence. I think this time it related to the viewing angle. I took photos the way they suggested, then made up a schematic showing the lengths of sides etx and calculated the angle to be 18 degrees on each side, 36 in total, not the claimed 170 (other negative reviews now flooding in on the sellers page confirmed this). Here's something ridiculous, on one dispute the evidence was accepted, on the other it wasn't! Same evidence! Incompetent or what!

Anyway, I was then offered about $10 refund on one camera that I didn't prove the angle, and maybe $11 on the one I did. It was petty, but again I refused and said I wanted a full refund, I have provided all the evidence needed and that's it. Both disputes were closed and the outcome was I was to receive the $10 and $11.

More contacting chat, time wasted, blah blah blah.

I then appeal the decision on both items. I'm allowed to submit some more pics and video, and about 300 characters. A week goes by with no reply.

I contact chat again and I'm told both appeals were unsuccessful, and they usually don't send an email to let you know as there is no point. Outstanding customer service! Ok, so in 10-20 days I will get the $21

Fast forward to late June. I'm scanning my internet banking daily, no money coming back to me. I phone my bank who confirms no refunds have hit my account from anyone, and the original payments were not canceled or refunded, and there is no pending refunds. Cool, thanks.

With this info, I contact my new enemy, alipay. They too use a pathetic chat system, but it is marginally better.

I spent all day, from 8am, thru to 3pm, using that chat system. If it didn't time out, the reps stopped responding so it did time out, or I just rage quit.
I was finally able to have a review of the refund on one item opened by about lunch time. They continually told me it was sent, it will be in my account, don't look at Internet banking, use your formal bank statement, same crap from every person.

So now I have an email for me to send evidence, for one item, that I did not receive a refund. This part is absolutely laughable. I need to provide proof in form of my bank statement, from one week prior to the transaction, and right up until mid June. They don't accept PDF, only JPEG. It needs to be a paper statement, and each page needs to have the dispute number written on it.

Right, OK, so firstly, my bank doesn't give paper statements, and with my type of account, I cannot order one. I get a bi annual breakdown of credits and debits and that's it, that's why I don't pay any fees. I was able to request a PDF statement, which I did, covering the periods mentioned. Now, I don't own a printer, or even a computer, so without difficulty, or cost, I can't get my bank statement printed. Next, what they are requesting from me, is 72 pages of statements! It's a joint account and our only account, it is used a LOT. Aliexpress will only allow an upload of 5, 5mb photos. 72 pages that are clear, legible and not cropped, in 5 photos? Huh, yeah, right.

They haven't given me a solution to that, so far, only one genius suggested that I convert my PDF into JPEG, no solution on how to send 72 pages as 5 photos though. Still gotta work on that one!

The final kick in the teeth comes now, when I click on their link, which expires in 72 hours, to attempt to offer some kind of response. IT IS ALL IN CHINESE. ALL OF IT.

Back to chat. Tell them the link sends me to a Chinese website (it wasn't that easy, I told this story to about 6 reps over 3 hours now) and all of them apologised and said the email would be resent in English. All of them. I said not the email, the website. Now, if they said again the email, I quit. Finally, one asked me for a screenshot. Not easy as I was using my iPad and doing it on my iPhone, but I gave her the web address 4 times, and finally a screen shot when it transferred. 'Oh yes, that is the right website, you'll just have to use it' oh, but I don't speak or read Chinese 'well you can ask a friend to help you' how do you reply to that? How do you word a reply that is so viscous and vile that it can be conveyed in text and converted into another language so that it feels like I have travelled to China and cut the operator in half with a chainsaw? You can't. You cannot express how frustrated, angry, annoyed, sad, suicidal they make you feel, because they are drones who don't have a single original thought, they just splurt out system generated crap.

So now I am almost done and ready to hang myself, but remember only one item was pushed for review? Back to chat to get the other one going. This will highlight their total arrogance and ignorance. When I was providing the screenshots requested of disputes with numbers etc, they kept referring to only one item, and telling me I was wrong. I insisted one woman look at both pictures and see the 2 items, still she insisted one number only. I knew they were different because I took 2 screen caps of 2 different items. It's a 14 digit number. In my case, both numbers began with 72 and ended in 366. The robots just saw a camera, and the first and last numbers and completely ignored my pleading to check thoroughly. It took me until 4pm today for them to open a review on both items.

I have now wasted countless hours with these disputes, totalling no more than $30AUD, to be awarded a little over $20AUD, and now for that money to be sent to me. Months of emails, hours of time, all wasted, and by the looks, I won't be able to provide the proof they request after all this time and my claim will simply be wiped.

I won't give up however. I am a chronic pain sufferer and do not work, I barely sleep so now all of my time will be devoted in having my money returned to me. I will be reporting them to financial ombudsman, fair trading, everyone, anyone who will listen.

There is no conclusion, but I will be pursuing it very hard.

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9:24 pm EDT

AliExpress no reply from a supplier who took my money

I am complaining about a supplier on aliexpress who took my money for an iPhone 6 LCD and stopped responding to me. I was not able to pay using a debit card so we agreed to send the money through western union. They received the money and stopped responding to me. The persons contact details are :
First name: Yongfeng
Family name: Xu
Country: China
City: Shenzhen
Email Address: [protected]@zcwing.com

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Getoffmyhotmail
Calgary, CA
Jun 14, 2016 8:13 am EDT
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kiss your money goodbye. You have been scammed. If you have to pay with Western Union, it is a scam because there is no way to trace or get it back. If it is too good (cheap) to be true, it usually is. Don't buy anything from any Chinese site. It is either fake goods or a scam. Lesson learned.

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4:47 am EDT
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AliExpress coin necklace

I have ordered this product and done my payment by credit card.. Even I got the message that my money has been cutted... The order has confirmed.. And after some days I got a msg your order has been cancelled because of no payment.. Wat the hell?.. I had texted them by gmail.. Many times to return my fund.. No response

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Update by sanju 7
Jun 11, 2016 5:41 am EDT

i have ordered this product and done my payment by credit card ..even i got the message that my money has been cutted...the order has confirmed..and after some days i got a msg your order has been cancelled because of no payment..wat the hell?..i had texted them by gmail ..many times to return my fund..no response

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12:13 am EDT

AliExpress fraud site

Never buy anything from this people. You and your seller are so pathetic. Once any one place order all they can do is waiting waiting waiting.I have place order for 7 items and.i dint received any of them.And whenever i ask to seller they come and extend buyer protection time. That's not the solution.and even after that i got mail from aliexpress like "We regret to inform you that your AliExpress account has been terminated because you have continued to violate the Buyer Protection Program rules."...Realliee...I
And one more thing after so much trouble i dint blem any of your seller or gave rude reply to them.I have given positive feedbacks only.which i am regretting now.
And you are sending mail like this...F** off you cheaters.
fade up with your so called "service". You guys done even care to look into issue of customer .
fraud fraud fraud

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8:30 am EDT

AliExpress unethical behavior

February 2016
I ordered several products from several sellers on the same day. Some packages arrived within the "guarantee delivery" time, others did not. Five of ten packages either have not arrived yet, arrived later than guarantee time, missing part of the order or don't work.

As instructed by AliExpress, I asked for a refund to be issued. Some sellers politely issued a refund or claimed they would resend products, while others gave excuses, (if they felt like replying), and was told to wait.
One seller claimed several times that they would issue me a refund and never did. This went to arbitration. In a e-mail from AliExpress, I was told that I was to be issued a refund. Shortly thereafter, I received an e-mail from AliExpress Trade Security Department that my account has been terminated. The reason they claim is continued violation of the Buyer Protection Program rules. All I did was to ask to be issued a refund - as they instructed! Because of account termination, I was ruled against, and no refund will be issued. My appeal was refused because of the "accused" violations.

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Update by Yanik
Jun 03, 2016 2:40 pm EDT

Already tried that. They replied that I broke their rules and must suffer the consequences!

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Nandan JagdeeshPatil
, US
Jul 18, 2019 11:49 am EDT

lets us help Jack ma- head of Ali express
Jack ma - may be suffering from health issues and hence he has come up with Ali express website to earn for his hospital expenses but why should we pay his medical bills by getting ourself blamed for so called buyer abuse program from him
- I spent my hard earned money buying 50+ items out of which I received 3 items. I gave a letter to local postal office as to delivery of items from Ali express but they flately told they have not received any item in my name.
The Ali express on the other hand, blocked my account by gaining my money.
Ok I treat my self as donor to Aliexpress so that inturn Jack ma get at least some money to pay his hospital bills for surviving another year or so.
I take this board as a means to help others know how we become scapegoats by purchasing on Ali express.
This shall be a message to not to spend money by buying things on Ali Express website for later getting tagged as abuser.
Its like spend money on Ali express website and later get tagged ourselves as Abuser cheater at our cost.
My complaint that Ali express survives by purchaser money by cheating them. They are protected under international law.

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Sandya Alexander
, IN
Sep 04, 2018 10:22 am EDT

Hi I am a victim of Ali express malpractice too. They suspended my account for raising dispute when purchase protection was running out and goods did not arrive. So now they have my money and I have nothing. I have already put this up on FB. I will put it up on all social media and get my friends and family to spread it out. We should ensure ali express and Jack Ma run out of business for cheating people. This is very unethical

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Debora Astudillo
, US
Jun 05, 2018 12:17 am EDT

they just closed my account due to abusing buyer's protection service. my last dispute was on 2016 and today I did try to buy something and I git the message"account deactivated". I do not understand. they did the same thing to my husband after opening a dispute for a defective phone. aliexpress is not worth it any more. I am a A4 buyer and still they didn't care.

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Hddmofp
, US
Jun 10, 2017 2:37 pm EDT

I had my account suspended then terminated 5 days ago. I contacted customer support four times to no avail. The first reason they gave me was: account temporarily suspended due to security reasons. After contacting the infamous customer support and promising to do their best, I got the second email with a new reason this time: My account is terminated due to violations of the order protection program. This happened and I'm an A4 buyer with 50 ongoing orders! Now I cannot dispute or leave feedback for any of them! Simply thift! Moreover, the fact that I returned the money to some of the sellers after a dispute/refund did not seem to matter at all. I did this voluntarily after receiving some of the disputed orders after some 3-4 months! I still had respect and returned the money through another purchase and none of that mattered! I'm beginning to think that some of the highly rated/recommended sellers have close connections to AE management and are untouchable! I doubt their rating system so much after noticing that some of the most decent sellers are not highly rated at all.

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Daisy_2016
, CN
May 23, 2016 8:14 pm EDT

Hi there, sorry to hear that.
AliExpress provides 24*7 online support, it's easy to reach:

1.If you are using pc, please use this link:
http://www.aliexpress.com/help/newContactUs.htm?spm=2114.11010108.1000001.16.P5Cox1

2.If you are using cell phone, please use this link:
http://activities.aliexpress.com/h5_help_center.php

ComplaintsBoard
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1:05 am EDT

AliExpress no help from aliexpress customer support

I have ordered some beauty products from AliExpress and the seller was fast about taking my money. When I received the product I learned that the expiry date was over a long time ago. So I contacted the seller and asked for a refund. He/She did not believe me so I sent some pictures but even then I was called a liar. Then I asked AliExpress customer service for help and they said all it was between the seller and me and that we need to resolve the situation ourselves. They said that there was nothing they could do. I'm sure that they just did not want to waste their time on me. Do not order from this site!

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AliExpress Customer Reviews Overview

AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. The website has gained a lot of popularity over the years due to its vast selection of products, low prices, and reliable shipping options.

One of the most significant advantages of shopping on AliExpress is the vast selection of products available. The website offers everything from clothing and accessories to electronics and home goods. Additionally, the prices are often much lower than what you would find in traditional retail stores.

Another positive aspect of AliExpress is the reliable shipping options. The website offers a variety of shipping methods, including free shipping on many items. Additionally, the website has a buyer protection program that ensures that customers receive their orders on time and in good condition.

Many customers have also praised AliExpress for its excellent customer service. The website has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Overall, AliExpress is a great option for anyone looking for a wide selection of products at competitive prices. With reliable shipping options and excellent customer service, it's no wonder that the website has become so popular among online shoppers.

AliExpress In-depth Review

Website Design and User Experience: The website design of AliExpress is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, allowing users to quickly search for specific items. The layout is intuitive, with categories and filters to help narrow down search results. Overall, the website provides a seamless user experience.

Product Variety and Selection: AliExpress offers an extensive range of products across various categories. Whether you're looking for electronics, clothing, home decor, or beauty products, you'll find a wide selection to choose from. The platform also allows sellers from different countries, providing a diverse range of products to cater to different preferences and needs.

Pricing and Competitive Advantage: One of the biggest advantages of shopping on AliExpress is its competitive pricing. The platform offers products at significantly lower prices compared to traditional retail stores. Additionally, AliExpress frequently runs promotions and discounts, allowing users to save even more. This makes it an attractive option for budget-conscious shoppers.

Shipping and Delivery: AliExpress offers various shipping options, including free shipping on many items. While the shipping times can vary depending on the seller and location, the platform provides estimated delivery times for each product. It's important to note that international shipping may take longer, but AliExpress provides tracking information to keep users updated on their orders.

Customer Service and Support: AliExpress has a dedicated customer service team that is available 24/7 to assist users with any queries or concerns. They can be contacted through live chat, email, or phone. The platform also has a comprehensive help center with FAQs and guides to address common issues. Overall, the customer service is responsive and helpful.

Product Quality and Authenticity: While AliExpress offers a wide range of products, it's important to note that the quality and authenticity can vary. As a marketplace platform, AliExpress hosts multiple sellers, and the responsibility for product quality lies with the individual sellers. It's advisable to read product reviews and ratings before making a purchase to ensure a satisfactory experience.

Payment Options and Security: AliExpress offers a variety of secure payment options, including credit cards, debit cards, and PayPal. The platform uses encryption technology to protect users' personal and financial information, ensuring a safe and secure shopping experience. Users can also opt for buyer protection, which provides additional security against fraudulent sellers.

Return and Refund Policy: AliExpress has a buyer protection policy that allows users to request a refund or return if they are not satisfied with their purchase. The specific return and refund policies may vary depending on the seller, so it's important to review the seller's terms before making a purchase. AliExpress also provides a dispute resolution process to help resolve any issues that may arise.

Trustworthiness and Reputation: AliExpress has gained a reputation as a trusted online marketplace with millions of satisfied customers worldwide. The platform has implemented measures to ensure the authenticity and reliability of sellers, including user ratings and reviews. While there may be occasional instances of fraudulent sellers, AliExpress takes steps to address such issues and protect its users.

Overall Shopping Experience: Overall, shopping on AliExpress provides a convenient and affordable experience. The website design and user experience are intuitive, making it easy to find and purchase products. The wide variety of products, competitive pricing, and secure payment options add to the overall appeal. While there may be some variability in product quality, the customer service and buyer protection policies help address any concerns. AliExpress has established itself as a trustworthy platform, offering a positive shopping experience for users.

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