Myself and three other dog breeders sent our DNA samples to DNA Diagnostics dba Shelterwood Laboratories in October 2009. Our checks were cashed that month however it is June 2010 and still we have NO test results. Each time we call we are told we'll have them "next week" but this never happens.
More often than not we are told Dr. Melba Ketchum needs to "read the results" yet that seems to never happen. I myself called the company in November 2009 and was told the tests for all of us would be run the week of Thanksgiving and the results would be available on December 5th. I called December 9th looking for them and was told at that time they would have to be "rerun".
I waited a few weeks and called in early January spoke to "Ruben" and he told me three times in the month of January Dr. Ketchum needed to "read" the results and I'd have them in a week. Three times I was told this by Ruben.
I called in April 2010 and spoke to "Samuel" and he said he couldn't understand why these test results were not available after such a long time. I've since been told Samuel quit!
I then emailed the company and received an email in response from a "new manager" Sharolyn asking for a week to sort through the mess. That was on May 19th...never heard from her again.
I called today 6.02.10 and spoke to Jennifer who told me Sharolyn quit this week! Then as I waited on hold for 10 minutes she said Dr. Ketchum had the results and again, we'd have them tomorrow.
I've filed a complaint with the Attorney General so we'll see where this goes. I wonder how many other breeders are in the same boat with this company.