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Digitel Complaints & Reviews - Poor Digitel Landline/DSL Service

Digitel Contacts & Informations

Digitel

Posted:    Ricky Santiago

Poor Digitel Landline/DSL Service

Complaint Rating:  91 % with 11 votes
Contact information:
Digitel
Philippines
Digitel has a very poor service. We are subscribed in Digitel Telephone line with ADSL service. We have reported a service disruption due to no dial tone/noisy telephone line. The problem went on for 7 months. When their technicians finally found the problem they suddenly suspended their service (as in no internet and no outgoing calls.) They were claiming that we have to pay the outstanding bills of P10300. Our monthly bill is P1200 which means their billing did not adjust the bills accordingly. The 7 month service disruption was not deducted from the outstanding. I don't know how this can help me. But I hope somebody else has the same case and has the power to sue...
Comments Philippines Telecommunications
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 20th of Mar, 2009 by   genvib 0 Votes
i applied for digitel phone and internet package of 512kbs the first time then after a few months i upgraded it for 1.5 mbps because i was using net for my work but my upload and download dont even reach 300kbps. i keep calling the service hotline for the internet and what they always tell me is that they will make a report and give me this report number.. now i know why they let us sign a two years contract, the truth is they cant provide the right speed thats why they make us sign a contract.. very good digitel! we pay for something we dont even use!!
 28th of Mar, 2009 by   carmen 0 Votes
Me and my friends went to the digitel company here in Sta. rosa, to make the story short, we applied and pay for the stallation fee for the landline and ADSL, they told us that it will take 3 to 5 days for the connection and they lied because it's been 2 weeks for the connection, not only that, when they activate the ADSL, we never!, as in never had the chance to use the internet. It's a waste of time and money. Everyday we are reporting our problems but i don't think they listening.And they have the guts to make a contract of 2 1/2 years.
 7th of Jul, 2009 by   YUAN 0 Votes
WE ARE CURRENT CUSTOMERS OF DIGITEL. WELL, ALL WE CAN SAY IS THAT THE COMPANY SUCKS! (WE ARE SORRY FOR THE WORD BUT WE ARE SO PISSED OFF WITH ITS SERVICE!) OUR LINE IS NOT FOR PERSONAL USE BUT FOR BUSINESS. OUR PHONE IS NOT WORKING FOR 3MONTHS ALREADY!!! WE HAVE LOST LOTS OF CLIENTS ALREADY DUE TO THEIR POOR SERVICE! WE UNDERSTAND THAT CUSTOMER'S COMPLAINS HAD TO UNDERGO PROCESS FOR IT TO BE FIXED BUT DAMN!!! HOW MANY TIMES DO WE HAVE TO CALL YOU GUYS JUST TO FIX OUR PHONE? WE ARE AS FAR AS WE KNOW ARE OBEDIENT CLIENTS AND WE PAY OUIR BILLS EVEN BEFORE THE DEADLINE. BUT YOU GUYS SEEM TO BE SO DEAF AND NUMB WITH OUR CONCERNS! ONCE AGAIN, YOU GUYS REALLY SUCK!!!
 3rd of Aug, 2009 by   RuChelle 0 Votes
We also experience that kind of service digitel is providing, we submit an application and it took one month for it to be approved even if we already submitted all the requirements needed. After that we already paid for the charges, everyday they will promise a specific date of installation and up to now its already been 3 weeks since we paid and they are still not installing the connection. We said to them that we will just refund the money and look for other provider they said that they are the only provider in our place??and it will took 3 moths before we refund our money!I am so disappointed with them, we are supposed to run a business but because of their poor very poor service our computer shop is still on pending, can they pay the income we are supposed to have with the time they wasted !!PLEASE IMPROVE THE SERVICE.
 6th of Sep, 2009 by   vro 0 Votes
you can email customerservice@digitel.ph and someone will contact you asap, address your concerns...
 13th of Sep, 2009 by   STUPID CONNECTION 0 Votes
I FELT THE SAME PROBLEMS..ALL YOUR COMPLAIN IS MY PROBLEM NOW..AND THIS IS THE WORDS I REALLY WANT TO SAY TO THEM...YOUR FUCKING!!! CONNECTION IS SO DAMN SLOW!!..AND YOUR AGENTS SUCKS HARD TOO..BY THE WAY I HAVE A CONNECTION OF 512KBPS AND I'M ONLY GETTING BELOW 128KBPS CONNECTION Isn't THAT WONDERFUL?...AND I HAVE TO WAIT 12AM JUST TO HAVE WHAT I HAVE CLAIM 512KPBS CONNECTION...IT SUCKS THAT THERE IS NO PLDT HERE..
 13th of Sep, 2009 by   putang ina nyo DIGITEL 0 Votes
shit connection putang ina
 30th of Apr, 2010 by   ronald marcellana 0 Votes
873 ata catalina st san antonio binan city my current mbs is 1.0 but nagpa uipgrade ako ng 1.5 bakit ganoon parang di na nadadagan ang mbs 1.0 pa rin kailang ko ang1.5 pakiayos naman
 24th of Oct, 2010 by   rydsinsane 0 Votes
kung sino man po na pwedeng mapabilis kahit kunti langpo ang net namin digitel..makapag laro lang po ako ng poker sa facebook kakabadtrip kc ..lagi rto ung ping..sa south city homes po ako dadianggas st. kahit po magdagdag ako .ng bayad bumilis lang ng kunti..may sinasabi silang papa static ko daw..ok lang papa static ako..number ko po..
 2nd of May, 2011 by   mervin s. mosqueda 0 Votes
Grabe ang digitel n yan. nung una ang ganda ng mga pangako nila. nagpakabit ako for business as in for internet shop. paputol putol ang connection, ang kinuha ko ay wifi n router pero di nman gumana. ang ipinalit ay ndi wifi pero bayad kmi dun sa wifi router. napakagaling nyo talaga digitel sta. rosa. nung pumunta ako sa office s sta rosa sbi ko ipadisconnect ko na lang aba ay ako pa ang hinihingan ng termination fee smantalang sila itong me pagkukulang, grabe talaga kayo. so ndi ko pinaputol dhil dun. nung april 11 nwala n nman ang internet pati dial tone ng phone haggang ngaun may 2 n wala pa rin ang internet, nagtungo ako sa office sa sta. rosa ang sbi pupuntahan daw, namuti n ang mata ko s kahihintay wala nmang dumating. napakapangit ng customer service nyo digitel. kung me pldt lang sana d2 sa binan un n ang pinakabit ko. wala kaung kwenta sira ang bisnes sa inyo.
 2nd of May, 2011 by   mervin s. mosqueda 0 Votes
tumawag ako sa hotline noon upang mafollow up sa sta rosa ang problema, nung hinihingi ko ang name at report number ayaw ibigay sa akin, nang magtungo ako sa sta rosa office hiningi sakin ang report number sbi ko ayaw ibigay nung nakausap ko, sbi karapatan ko daw yun n kunin e ano magagawa ko ayaw nga ibigay sakin, tinalikuran ako ng tauhan ng digitel at di na lumabas ng opisina. napakagaling ng customer service nyo. mabuhay kayo digitel, kumikita kayo ng walang ibinibigay n magandang serbisyo samin. ang kawangis nyo ay mga buwaya ng gobyerno.
 11th of Aug, 2011 by   kenshin454 0 Votes
putang ina digitel na yan sobra bagal nang internet 2mbps ang speed d ka man lang ma ka pag upload at download
 3rd of Nov, 2011 by   kiyoshi_imamura 0 Votes
I second the motion to your complain. similar case, almost everyday din ako making calls to them, yet Worldwide problem whenever I called and transferred to the technician.ulit ulit na ganun.sayang ang subscription ko sa dsl connection.they don't stop asking for the monthly payment. and internet service naman, nagwork after 4 months then now, 2 month na kong walang internet connection yet bayad naman ako ng bayad.Grrrr!
 16th of May, 2012 by   lolita huab 0 Votes
Since may 8, our landline was DEAD and reported it to the customer service thru email, a system generated reply was sent to m with a promise that within 24 to 48 hrs it will be okey coz they are working on it.. Everyday i used to follow up but until now, no action has been taken by DIGITEL. ecxept for the usual system generated reply. I wonder if DIGITEL still exist?
 24th of Jun, 2012 by   Agnes G. Francisco 0 Votes
Im Agnes G. Francisco a digitel subscriber with telephone no. (044) 6911675 located at Francisco Homes 2, Graceville San Jose Del Monte, Bulacan. It is almost 3 weeks from now when I've learned that we dont have a dial tone. No incoming and outgoing calls, however with internet connection. PLEASE fix this problem immediately. Thank you very much.
 2nd of Jul, 2012 by   Sarah A. Malsi 0 Votes
im Nazarene Espejo a digitel subscriber with telophone no.(02)6360237 located at casibarag norte cabagan isabela.it is 5 days from now that we have no dial tone and internet connection.PLEASE fix this immediately.thank you
 2nd of Apr, 2013 by   larry george pelismino 0 Votes
saan ba may pinakamalapit na digitel office dito sa san jose del monte, bulacan? sarado na yung sa sta. maria. kasi naman nagbabayad kami ng bill ng internet service sa sm fairview mall pero hindi naman nagrereflect sa monthly billing statement kaya lumalaki o nag a-accumulate ang bayarin na actually bayad na. ano ba yan? hindi nyo ba ina-update records nyo??
 8th of Oct, 2013 by   BingKulas 0 Votes
Dear PLDT-DIGITEL,

We have requested to discontinue our Digitel phone accounts due to poor line service (disruption, static noises, no dial tone for weeks) and poor handling of customer complaints.

We have relayed our intention to discontinue service thru our local Digitel Office in Bicol after November 2012. The phone service was disconnected (no more tone/calling service) but the monthly SOA continued to be sent. We were advised to wait for the adjustment billing since Digitel is in transition due to the acquisition by PLDT. We were informed of the same predicament each time we went to Digitel after every monthly billing being sent. Around April 2013, the Digitel office closed and we were redirected to SUN Cellular Office.

We went to the SUN Office, we were also advised the same thing - to wait for the adjustment reflecting the discontinuance since our request from December 2012. We were informed that they were experiencing major technical problems due to unserviceable old network and billing adjustment problems due to the migration of Digitel accounts to PLDT. We were asked to wait again and again and again. This was almost six months ago.

When we still received the Digitel-August 2013 SOA, we decided to go directly and express our complaint to Digitel. Due to no access to a PLDT line or any form of landline (we were dedicated Digitel clients), we tried the following ways to contact Digitel as relayed in their website and Digitel - "What's New"-TALK TO US section. Here’s where a host of other problems caused us alarm as a consumer, these are the results:

1) WEBSITE www.digitel.ph/talktous NOT FOUND - The page just showed this: Not Found - The requested URL /content/view/38/46/ was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

2) DIGITEL-HOMEPAGE-SUPPORT SECTION-CUSTOMER SERVICE HOTLINE DOES NOT SEND - We tried sending our complaint letter 5x and 5x the following window message appears: “The page at lec.digitel.ph says: System error/No mailing list and/or Autoresponder found.

3) EMAIL customerservice@digitel@digitel.ph DOES NOT ACCEPT EMAIL SENT – We sent our complaint and an email was sent saying this: “This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed customerService@digitel.ph

4) SENDING “DG REG” TO MOBILE 0922-9991200 (for other networks) NO RESPONSE/REPLY - We tried to register by sending said text to the number indicated for other networks and still got no response until now. We tried calling that number it just blink out on us - no ringing no nothing.

5) 177 (migrated to PLDT) NO PLDT IN OUR AREAS

6) DIGITEL LANDLINE - BUSINESS CENTERS - CLOSED

7) SUN SHOP IN OUR AREA INCAPABLE OF ANSWERING BILLING COMPLAINT


In Digitel’s SOA, it says there: “Please examine your SOA for any errors. If no error is reported to Digitel Hotline 1200 within 45 days from statement date, the SOA will be considered conclusively correct and final.”

The danger is that they are legally binding all Digitel customers to this obligation and yet the prescribed ways to contact them to report errors or complaints are NON-EXISTENT, A CHARADE. All those seven instances to supposedly “contact Digitel” repeatedly showcase “bad faith” towards their obligation to the ordinary consumer, a company which PLDT have acquired since October 2011.

We believe in PLDT. As much as we want to migrate our plan, it is not available for Bicol, yet. In the meantime, we would like to see how PLDT handle these problems and extend the promise they made, as follows:

“In October 2011, PLDT acquired Digitel from JG Summit holdings, vowing to continue providing Digitel’s customers best value in terms of price, quality, and range of products and services. PLDT's acquisition of Digitel ensured that Digitel remains in good hands, as Digitel stands to benefit from PLDT’s extensive infrastructure and diverse service offerings.” (see http://www.suncellular.com.ph/about_us.php)

Please look into these matters. We are not alone (see http://www.complaintsboard.com/complaints/digitel-c174452.html) in our predicament. We believe in PLDT's promise and are awaiting your immediate action on our complaint.

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