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Dermitage Complaints - False advertisement/scam

Review all Dermitage complaints

Dermitage

Posted: 2008-01-15 by Nanette Carmody  [send email]
False advertisement/scam
Complaint Rating:  100 % with 35 votes
Company information:
Dermitage
Suisun City, California
United States
Phone: 18005912450
www.dermitage.com

I opened an email offering a free dell computer. After clicking on the site the "Dermitage" website came up offering a free trial of their anti-aging system. As requested, to receive my FREE computer, I filled out my name, address, city, state, and email address for the Dermitage FREE system and hit the "Next" button. Up pops the next trial order page for "ONLINGO" FREE trial and I did the same as above to receive my FREE computer and clicked the NEXT button and then up popped the next trial order page for "Living Christian"FREE trial offer. At the end of this it was made clear each would cost $5.95. I said to myself well I guess that's fair, I've gone this far... and went ahead and entered my credit card information. (FOOLISHLY). Since then I have been receiving shipments from all of the above companies with fraudulent charges to my credit card in the amounts of $76.90 each month from each company. I have called Dermitage and have been hung up on twice by two service representatives and they have said there are no supervisors to assist me and no one to call me back for 48 hours. Mind you this all happened over the Seasonal holidays and they expect you to return items immediately!!! SCAMMMMMMM Artists!!! Don't Let It Happen to You ! I am now taking this to the new media and Help me Howard at our local Channel 7 here in Miami.
Comments United States Health & Beauty
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 655 days ago by Beverly K  [send email] 0 Votes
Hello,

My name is Beverly and I am reponsible for the Customer Care experience at Onlingo. Please take a moment and give me a call at 800-949-6880.

Best regards,

Beverly K.
 627 days ago by Karen  [send email] 0 Votes
I contacted this company today & had quite the opposite response from this company. They were helpful, the email confirmation was thourough & I was off the phone with the CSR that could not have been more helpful. Perhaps you should have read the fine print & not been so quick to blame someone else for something you yourself should be responsible for when entering your credit card. Hopefully it was a lesson learned...
 566 days ago by Maron Wise  [send email] 0 Votes
I orderd a sample some time ago - not really impressed so didn't order anything. Here comes another sample - I don't want it - look for it to be returned.
 437 days ago by Teresa  [send email] 0 Votes
I knew that Dermitage was a scam just from there advertisements. They have a picture of an old, weather woman and then the screen turns into a beautiful young, flawless goddess. This is suppose to be a result of Dermitage. It's insulting to my intelligence. I would never buy there product. Nor would any of my friends. I think it was designed for ignorant people.
 192 days ago by   Jessie 0 Votes
I also saw an ad for a dell computer and was given the option to sign up for different things, but i said no to dermitage and was charged anyway 79.95 out of my bank account. I am a college student, who works only part-time, so it made my account go overdrawn!!! and when i tried to call the company, no luck. I have also never received the product. I am going to my bank tomorrow morning and reporting them for fraud. This is bs.
 72 days ago by   tiredofbeingtaken 0 Votes
This is yet another rip off we fall for = free trial - free trail cost 89.00 and would have been much more had I not paid attention to what was being charged to my credit card. These companies are horrible = Dazzlewhite gets you involved in 4 separate charges - what a scam.
 4 days ago by   Kelley Green 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 14 hrs 41 mins ago by   LAH68022 0 Votes
I had the same problem as many of these people. I called the number several times a day prior to the expiration of the trial offer and they never answered. I looked on my credit card bill and the description for the original shipping charges contained a phone number. I tried that phone number and they answered. They told me my card had been charged the previous day. I stated that I had been trying to call to cancel for several days and never got through. The rep then said she cannot do anything about that, since my trial period ended I had to pay the amount. I then told her I would report them to the Better Business Bureau and call my credit card to put the charge in dispute. As soon as I said that, she was able to credit the charges. The numbers on my credit card bill were 800-591-2450 & 800-391-9573.

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