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I have been unable to talk to anyone on their Consumer Care contact number (at
1-800-886-8805) to cancel my subscription
within the 14-day trial period (on the 4th of
January). SUSPICIOUS?! Dam right! |
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Hi,
I understand the frustration that is caused when you are unable to contact us!
We have Customer Support Specialists available Monday-Friday 6am-5:30pm Pacific Standard Time and Saturday 7am-3:30 Pacific Standard Time. 1-800-866-8805
We look forward to hearing from you soon to resolve any concerns you may have.
Sincerely,
Dermitage Customer Support |
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| Dermitage is a scam! I just called and they said if I dispute the charges, the credit card company won't credit my account. So much for a "free" trial!!! Obviously, one of the other posters is right - nothing is free! |
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Hi,
I understand the frustration that is caused when you are unable to contact us!
We have Customer Support Specialists available Monday-Friday 6am-5:30pm Pacific Standard Time and Saturday 7am-3:30 Pacific Standard Time. 1-800-866-8805
We look forward to hearing from you soon to resolve any concerns you may have.
Sincerely,
Dermitage Customer Support |
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| I somehow got sent a package the first time and I had opened it and never used it, and then I got a bank statement saying they had charge me the 73 dollars and whatever odd cents. I never consented to the sending of this product nor to withdraw money from my account. The other week I received another package but I didn't open it and wrote return to sender on it. The postman took it and I received yet another bank statement saying that I was charged for the product and I want my money back because I didn't order it and I didn't open it and I'm starting to get really fucking pissed off because both times this company withdrew money, they overdrafted my checking account. |
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| I have the same problem right now - I called Dermitage and they said they will cancel my monthly shipments (they sent me a confirmation via e-mail). I frowarderd the e-mail to my credit card company and disputed the charges. They are a set of lying bastards, they falsley advertised a free sample on their website it doesn't say anything about billing your credit card after 14 days - only if you click on the terms and conditions on the bottom left hand side of the screen (and how many of us actually read the terms and conditions on anything). This is bollocks! Total false advertising. They shouldn't be allowed to continue business. |
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I have just now returned the "free trial" and have been charged $69.95. I was signing up for a free computer and got into pages after pages of advertising, had to purchase something, and decided I would spend the $5.95 to have a free 30-day trial. I did not like the product and felt it did nothing, so returned it yesterday, well within a 30 day free trial period.
My bank will now attempt to dispute charges. I am furious. This is such a scam, and I will NEVER OPEN UP ANYTHING claiming I have "won" anything again. |
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BIGGEST RIP OFF !
I warn everyone I know not to hit that damn FREE offer!
All the above stories happened to me but it was over 100.00 ! |
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order number: 1560328
i have recently received my free sample of your eye renewal collection and have since been debited $99.95.
as i now live in England, i am unable to ring the number advertised to contact you and i would like to cancel any future orders.
could you please email me with an RMA number so that i may return the product.
thank you,
christine harris |
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| Yup, I'm another victum, only they hit me up for 89.00 then 92.00...called my credit card company and disputed it. I originally called dermaitage and they said they would credit my account...NOT. And they they would not send more product...NOT. Scammers and liars...and I fell for the bait "FREE". RUN!!! |
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| Oh, in addition to that last statement, Dermitage NEVER even sent the product... |
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| People. . .if you were scammed by this company, its nobody's fault but your own!!! Did you not read the fine print?! It clearly states that the free trial is for 14 days only!!! If you don't contact the company before the 14 days is up, they tell you, in no uncertain terms, that they will charge your credit card (which you give them) the entire amount for the product and then they will charge you automatically for it 30 days later!!! Now if you can't read, you shouldn't be ordering products online using your credit card. How much clearer can you get than that! |
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| Everyone, this is the oldest scam in the book. Any time you are asked to give your credit card for a free trial run the other way! Or try using a pre-paid credit card that only has $100 on it. I actually use these when I travel. They are disposable credit cards. In time the FTC often shuts down these outfits, but it usually takes years. Don't ever fall for the free trialwith a credit card scam again! My Dad is 59 years old and falls for these. If anyone over 30 is dumb enough to fall for it I blame the person for just being stupid and not the company. |
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| I'm glad I didn't try it. due to everyone's inability to get their money back. I have done some research on the best anti aging products, and they all have hyluronic acid in them. A lot of companies call it "some sort" of "beads" because people are repelled by the word "acid." They also have glycerine as a major ingradient. I read the labels of over the counter cream and Loreal has the hyluronic acid in it, and I purchase some glycerine from the first aid section and I'm good to go. Sorry folks, but no one who is 60 will look 30 unless they have major consmetic surgery done. It just isn't going to happen. I'm 59, and my wrinkles have decreased with the Loreal and glycerine, but I will never look 30 again! And I don't think I want to re- live those days anyway! |
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My experience...I called within the 14-day trial period to cancel. I got someone on the phone right away, who emailed to me a return mailing label including the RMA number needed to cancel, and told me I had 30 days from the call in date to return it. This far, I have only been charged for the shipping. So everything so far has gone very smoothly with the return.
Mind you, I read the fine print! This is very important. The fine print also told me that once returned to the facility, it could take 14 days to process (I know, wtf?) so I Priority-mailed it and have a tracking code. Be vigilant in your business with these people and give them no opportunity to take your hard earned money! |
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| This product failed the smell test...literally!!! On the skin, the product smells like insecticide, but determined to put it to the test, I used it as directed for a full 30 days, repelling insects, family, friends and strangers at every turn. The result: I can honestly say that after 30 days of use as directed, I look exactly 30 days older than I did when I started, although I did have almost 30 days without mosqito bites. It does not erase wrinkles, does not make you look 20 or even 35 if you're 50, and it is most certainly NOT FREE!!! All of the complaints of revolving charges to credit card accounts, in force until cancelled with hassles, are true. Currently the revolving charge is approximately $100/mo. My opinion: Don't waste your money or your time. There are a lot cheaper and more effective wrinkle creams and insect repellents available at your local drugstore. |
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Dermitage is a scam. I can't comment on whether or not the product works; I didn't have it long enough.
My package came a few days after I ordered my "free trial" for $3.95 shipping charges. Luckily, I read the inserts because if I hadn't, I would have been charged $89.00 if I didn't return it in 14 days, and would continue to be charged $89.00 a month for each shipment. I figured I'd at least try it for a few days first. There were two items in the shipment, one of which was a pump bottle. The pump ran dry on the second day (probably a used pump that someone else had returned). At that point, I called the 800 number and cancelled, then returned the product.
I got a few e-mails from the company telling me that they hadn't received the returned product. I kept replying "You will". Eventually the e-mails stopped and I was never charged.
This trial is not free. Buyer Beware! |
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I was going to purchase the product, then decided not to so I closed the window and went to another site - I received a pop-up asking to buy for only $2 shipping - I gave it a try, but didn't sign any agreement. I was then charged $99. I didn't try the product, returned it by FedEx after an exhaustive argument with the sales person who insisted I had to return within 14 days or I would be charged $99. They finally agreed I did not agree to their terms and sent me their RMA #.
A very deceptive and disappointing sales tactic! |
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| I just called 800 866 8805. The number posted above by Dermitage Customer Support! No one answers! It rings and rings and after about 20 rigs it says "your party is not answering, please try your call later." This is (luckily) BEFORE I even bought the product. I wanted to see whether I would have been able to cancel if I bought it. I guess not. Dermitage- whoa! |
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| There is such a thing as Terms & Conditions when you order anything online and put in your credit card information. They aren't reaching into your purse and taking your credit card and making purchases for you, they're giving yopu the oppotunity to try and product, no where on the website does it say FREE SAMPLE, so if you're too ignorant to read what you're signing up for and agreeing to by putting your information out there, don't blame anybody but yourself. I'd never be ignorant enough to put my credit card information on a website without reading the terms & conditions and the stipulations of giving them my private information. |
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Date
2008-01-01 by Clifford K. Lonokapu 
2008-01-02 by Angelina 
2009-03-10 by 
