The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (0 mins ago)
Must University
Must University is misleading Students
2. (5 mins ago)
Must University
Obtaining money under falsehood
3. (17 mins ago)
Bureau Of Defaulters Agency
Check fraud
4. (28 mins ago)
Toni Ingle
5. (32 mins ago)
Collect Pros
Collections scam

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Delta Airlines, Atlanta, Georgia Complaints & Reviews - Companion Tickets

Delta Airlines Contacts & Informations

Delta Airlines

Posted: 2012-05-06 by    jkh9645

Companion Tickets

Complaint Rating:  100 % with 4 votes
Contact information:
Atlanta, Georgia
United States
Delta has developed a new process when attempting to redeem an American Express Skymiles Companion tickets. Before booking a companion ticket, I always check out various itineraries to see which is the best day. I then write down the flight information (date and flight number). I then start over and use the Companion Ticket option. I select the exact same dates and flights and the price jumps a minimum of $35.00. When I first questioned Delta on this, they came back with the standard response of "number of seats available", "prices change constantly" and "different level of booking". When I would not accept those excuses, I continued to pursue the question and the latest response is "there is a fuel surcharge for flights to that city, and increasing the fair is the only way to do that for the companion ticket it to increase the regular ticket." I went back and reviewed the "terms and conditions" of the Companion Ticket and it states that you are responsible for any fees or taxes on the Companion Ticket. While I am sure that Delta considers the fuel surcharge as an additional "fee", it should be reflected in the "fee and taxes" line of the ticket. Increasing the regular price is deceptive. I have been a loyal Delta Skymiles customer ever since Eastern Airlines went under, I am a Million Miler, but lately I am getting very disappointed. I have been told that fairs are higher flying out of a major hub (Atlanta) because the airline has higher expenses (this was in response to my question of "why is it more expensive for me to fly from ATL to LAS then it is for my nephew to fly from BOS to LAS, especially since he had to change planes in Atlanta and get on my same flights?). Ever since the merger with Northwest, trying to obtain a mileage flight has become a joke, , , , the flexibility they advertise does not exist and I was told that even though it shows "low" on the website when using flexible days, it may not be true since that portion of the site is not always up to date. If you do find a "low mileage" flight, you have to change planes in Detroit and a 3 hour flight now takes almost 6 hours. With Southwest Airlines now moving into Atlanta, , perhaps Delta will return to looking out for their frequent flyer, or they won't have any.
Comments United States Airlines
Share with others:  
Was the above complaint useful to you?    


Sort by: Date | Rating
 23rd of May, 2012 by   saturn2187 0 Votes
theres a website called reservation rewards. are you sure it wasn't for their service instead of Southwest?

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)


5 Consumer Tips for Tech Savings

RSS Feed
Login close

Forgot your password?