Complaint Rating:

Company information:
CIC CE Credit Report
United States
freecreditreport.com

On February 2, 2009, I was notified by HEWFCU that my account was more than 31 days overdrawn. Please make deposits suffiecient to cover all transaction and fees. After receiving this statement, I decided to contact HEWFCU in order to resolve the current negative balance. I was told that CIC CE Credit Report had debit the account on several occasion in the amount of 14.95. After speaking with HEWFCU - Branch Manager, I called the number provided for CIC CE Credit Report (1-800-338-8725) the number instructed me to call 1-800-343-7700 which was not a correct listing for CIC CE Credit Report. I searched the internet and found information alongside multiple complaints for unathorize debit of charge accounts and correct contact information. I called CIC CE Credit Report a.k.a. FreeCreditReport.com representaive Liz employee #433 explain that the company was charged with monitoring my credit and with doing so there is a monthly fee of 14.95. I explain to Liz employee #433 this was being done without permission. I request to have the account cancelled and my charge account refund for the charged amounts. She stated the company do not offer refunds and besides it to your advantage that we monitor your credit "to prevent fraud". I responded well your company just commited fraud against me and I would like to file a complaint "can I speak with a manger" she replied NO, I can have my supervisor review your account or write to P.O 19729, Irvin CA 92623. I accept both and was told that my charge account will refunded in 7-10 days. This company needs to STOP deceptive business practice before it subjected to a lawsuit