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Cureself.com Complaints - They do not ship out product orders

Review all Cureself.com complaints

Cureself.com
Posted: 2009-02-04 by   Suzy
They do not ship out product orders
Complaint Rating: 80 % with 5 votes
Company information:
Cureself Inc.
Vancouver, British Columbia
Canada
Phone: Not listed
cureself.com

Please be aware that the vitamin and supplement website called www.cureself.com has stopped delivery.

Do not place online orders for their products on cureself.

You will not receive the products and you will lose your money.

They do not have a customer service phone number on their website and they do not reply to emails.
Comments Canada Drug Stores
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 367 days ago by   customer service 0 Votes
Hello everyone!

I am the head of customer service of cure self. Today we received a message (please see below, at the bottom) from some company (www.positionalert.com) informing us about this post and negative feedback. They also offered us an opportunity to repair our reputation and hide this feedback from search engine for a fee, so people do not see.

While thankful for highlighting the issue, we think it is unethical to offer this kind of service and ofcourse for any company to use it.

We would like to answer the complaint officially and everyone can judge if it was valid and how it can be resolved. Mistakes do happen, and people are allowed to express their opinion. Unfortunately it is hard to tell what exactly happened here as there are no details about the person who posted the comment.

Still we would like to commet on the statement made in the post:

1. "Please be aware that the vitamin and supplement website called www.cureself.com has stopped delivery. Do not place online orders for their products on cureself."

NOT TRUE, we are operating as usual and do our best to deliver products as soon as possible. As we express clearly on our site, delivery times may vary depending on location, stock availability, and other factors. Most orders are shipped using the standard or Xpress services of regular mail (USPS and CanadaPost). Due to variable postal service to some locations, and possible customs delays at border crossings, we make no guarantees with regards to shipping times.

What we can guarantee is that we ship your products, our packages are insured and even if occasionally damaged or lo st, our customers get either products or full refund for the order.

Sometimes an order can be delayed because the product is out of stock and we are expecting new stock from supplier.


2. "You will not receive the products and you will lose your money."

In the modern world of online shopping you are protected by the credit card regulations.
The consumer has the right to dispute any charge via the credit card company or PayPal.

So if you did not receive an order from an online store, or the service you were provided is not acceptable, you can just make a call and the money are returned to you - it is that simple.

After that it is responsibility of a merchant to provide the evidence that the service or product was delivered. We always keep a tracking number for packages and we can tell where it is and if it was delivered.

Once again, YOU CANNOT LOOSE MONEY when you shop online. If something went wrong - just call your credit card and dispute a charge.


3. "They do not have a customer service phone number on their website and they do not reply to emails."

Yes, we do not have a customer service phone number on our site. We do not service our customers over the phone.
If you want to track your orders, keep old records, please register on the site and login before placing an order.
You will have information.

"they do not reply to emails"
... we try to answer email within 1-2 days... sometimes it may take longer.


Again, every consumer buying product or services online is PROTECTED. You can not loose money. If someone took your money and did not deliver the product or service,
please call you credit card company.


Thank you for choosing our online service!

Sincerely,

DS
Customer Service
CURESELF.COM


=====================================================================
Hello!

I noticed you have a very damaging Rip Off Report posted online at

http://www.complaintsboard.com/complaints/cureselfcom-c160093.html

We can help you suppressed deep into the search engines fast! So people don't see it!

If you would like us to help just take a look at

http://www.positionalert.com/repair_your_reputation.htm

Phone: 213-291-9116



To Your Success,

Sean Dean



P.S. Please use this reference "#BJSP03" when contacting us



-----------------------------------------------------------------

To stop receiving these emails:

Please Reply to opt-out@seoteamusa.com

Make sure Subject Line Contains: Opt-Out

-----------------------------------------------------------------

Smythe Enterprises

4786 Dressler Rd. Suite 158

Canton, OH 44718

USA
 215 days ago by   Andrew Chen +1 Votes
I placed an order on 6/15/2009. On other hand, I read the above message on complaint board. I think I might be experenced the same problem. I send e-mails to customer service twice. The customer service reply for my package on the way to Calfornia. I received the package today (7-8-2009) and would like to share with you-Cureself is still shipping to customers.

My recommand to Cureself : 1. Improve customer service : contact by Telephone No.
2. Butter packing material

Andrew Chen
 132 days ago by   tklow +2 Votes
Oh really?

Well I placed an order in July, well after this response, and you have not shipped anything, and have not replied to my emails trying to follow up. It's been weeks --- months even, and nothing.

I'm sorry, but your service is horrible. Why are you taking people's credit cards if you are not doing business?

I have already tried to follow up with you twice through your site contact options and no one replies, so I've had little choice but to say that your company is phoney.
 131 days ago by   Daniel Lepage +1 Votes
J'ai exactement le même type de problème actuellement... Je n'ai aucune information sur ma commande et surtout, je n'ai aucune réponse à mes courriels... et pourtant un montant de 139$ m'a bien été facturé sur ma carte de crédit... J'ai été négligent, mais je n'avais pas remarqué qu'il n'y a aucune autre façon de les rejoindre que par courriel... C'est absolument inacceptable... Si j'avais su cela, jamais je n'aurais commandé... Il n'y a presque aucune information sur la compagnie sur leur site... c'est renversant...

Daniel Lepage
Montréal

I have exactly the same problem now ... I have no information about my order and especially, I have no answer to my emails ... and yet the amount of $ 139 although I was billed on my credit card ... I have been negligent, but I did not notice that there is no other way to reach them by email ... It is absolutely unacceptable ... If I had known this I would never have ordered ... There is almost no information about the company on their site ... is staggering ...
 82 days ago by   healthf +1 Votes
They are a ripoff company. Do NOT order anything from them...they won't respond to your email and you won't see your order delivered. I will report them to the Better Business Bureau.
 75 days ago by   healthf 0 Votes
Cureself.com is listed as Vitamin CS
125A-1030 Denman St.
Vancouver, BC
V6G-2M6
1-778-786-3452
 70 days ago by   customer service 0 Votes
Dear Sarah, It is just one of the packages - there are 2 packages. Could you please check the tracking number we sent you. Customer Service, Cureself
 33 days ago by   Michelle_B 0 Votes
This company is so unprofessional. You should end up actually getting your package, but it takes well over a month. They do not email you when the order is shipped, nor do they notify you if items are back-ordered. I used them 2 times, thinking that maybe the second time would be better, but NO. Both times I emailed them several times asking about my order, and when they finally reply they say it's shipped, then it takes another few weeks before receiving the order. Also both orders were incomplete, items missing, with a note saying item not available. An email would have been nice when I placed the order because obviously I ordered it because I needed it.

Michelle B
 21 days ago by   Valentyna 0 Votes
The same has happened with me. I successfully placed few orders in the past, but never received my the most recent order from January, 2010. The story is the same – their phones do not work and they do not respond to e-mails.

Never, ever buy from Cure Self.

Valentyna.
 3 days ago by   customer service 0 Votes
Dear Valentyna,

We just noticed that you put a complaint on the complaint board http://www.complaintsboard.com/complaints/cureselfcom-c160093.html
We only have one customer named Valentyna, so we guessed it might be you.

Could you please post an update that you actually recieved your order. We think that to be fair the update is to be posted.

Also what was wrong? you placed an order on 5th of January, you received it on 21st of January. We clearly state - 1-2 weeks and also it was a holiday season.

Thank you,

Peter
 3 days ago by   customer service 0 Votes
Hi Peter:


I posted new comments saying that I received the order. This the text

This is Valentyna again. I placed a complaint before that I did not receive the order from Cureself. This is my second comment. I, finally, received the order. I worried because I place another order with another company and received it in few days. Both companies are located in Canada, so, theoretically, it should take compatible time to deliver from them. I was worried and tried to contact Cureself but without success. It was the most frustrating part of the whole experience – if I could speak with the customer service on the phone I would feel much better.


I think it gives an answer to your question.


Regards,

Valentyna.

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