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Crystal Clear Window Works

Crystal Clear Window Works review: Awful company 52

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10:40 am EDT
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I contracted Crystal Clear Window Works to treat six windows in my house that were showing moisture between the panes. They treated the windows and said it would be 12 weeks before the treatment dried out. After 16 weeks it was still damp. They treated again. After 16 weeks it was still damp. The franchise I was working with went out-of-business.

I called the home office in Nashville. Took them many months to respond and finally arrange with another franchise for a third treatment. After six months, the windows are still damp and the glass is stained, and the metal parts are corroding very quickly.

Repeated e-mails and calls to the home office got no response, except a promise that my claim had been sent to accounting for payment. No Payment has been received. Calls go to voice mail. No calls are returned.

I filed a complaint with BBB. The TN office told them that Customer Service was out of the Ottawa office. BBB transfered my complaint to Canada. They have been unable to get any response from Crystal Clear.

Be forewarned!

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The complaint has been investigated and resolved to the customer’s satisfaction.

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Crystal Clear Window Works - glazing 1
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The complaint has been investigated and resolved to the customer’s satisfaction.
52 comments
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Kevin007
derby, GB
Mar 09, 2019 6:54 am EST

Good for you Lee Wilby, But read the reviews when things go wrong I tried to take the company to court but they had no funds.My company solicitor advised otherwise.

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Lee Wilby
, US
Feb 28, 2019 12:55 pm EST

Did my full house and I'm over moon
Although lads loved a few coffees

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terry/fwitt
Birmingham, GB
Jul 11, 2017 11:20 am EDT

Just found this pic its a real nice one to put faces to names.Maybee they will be on crimewatch 1 day! Hi gez n pete x

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terry/fwitt
Birmingham, GB
Jul 11, 2017 11:18 am EDT

Heres gez n pete laughing there heads off lol

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Kevin007
derby, GB
Mar 09, 2019 7:03 am EST

Face to his name

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Kevin007
derby, GB
Aug 10, 2019 6:09 pm EDT

Lol that's so funny

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Kevin007
derby, GB
May 12, 2015 10:58 am EDT

Well lucky you then the guy that came here damaged my frame and window never cleared

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Yorkshiregal123
, GB
Feb 11, 2015 1:19 am EST

Ive had work done by the yorkshire (now only functioning "franchise" who are now the national coverage and can't say ive ever dealt with a nicer set of chaps. We're very prompt with my quote and didn't pressure sell me anything. I had a choice of taking a repair, and of it didn't work then I paid the difference and I had the unit changed to a new DGU anyway. Turns out the repairs have worked fine and my windows are totally clear. From speaking to the office in Brighouse their operations manager as he called himself gave me all the info I needed about changes made to the system from days of old and it most have worked as mine are spot on! Just wanted to share some good experiences!

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Kevin007
derby, GB
Dec 19, 2014 8:55 am EST

Yes folks o Sullivan has set up his business in Ashbourne not far from where I live

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ex franchisee1
Banchory, GB
Oct 06, 2014 5:39 am EDT

There are plenty of ex- franchisees in the uk. Some of us parted with significant sums. Lawyers advised we had a strong case against CCWW but pointed out that the company would probably just fold and then re-from under a new name. The process is too flakey and unreliable. ...I personally repaid about 10k to customers who were unhappy. Stay away. Don't trust O'Sulllivan - he is not a man of his word.

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terry/fwitt
Birmingham, GB
Sep 10, 2012 7:41 am EDT

Hi world! gerry and co are now called getthemistout.com.He wont give it up will he lol.Suppose he invsted so much into this nonsense the prat has to carry on and destroy his chances of operating a normal bussiness ever again!what an headbanger you are gez lol igu`s rock :)

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Kevin007
derby, GB
Aug 22, 2012 12:51 pm EDT

Hi Anormalcustomer, I guess you too have suffered as we have with this company have a look at KWS WINDOWS COMPLAINTS on this site too, He also owns this company with the same sort of complaints

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Anormalcustomer
, GB
Aug 21, 2012 12:19 pm EDT

I'm having the same trouble false promises lies no returned calls and they have the nerve to say I'm rude! Unbelievable

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terry/fwitt
Birmingham, GB
Aug 19, 2012 7:38 am EDT

Well folks it seems gerry is at it again! the new scam is called getthemistout.Its the same game with a new name.A bit like a dgu being called an igu ha ha ha hello gerry nice to see the to let sign on derby road premises where are you hiding now you old git!

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Kevin007
derby, GB
May 26, 2012 4:43 am EDT

Yes we are seeing where he goes next terry.We are glad we never used him again but we will see ? He is always on the move

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terry/fwitt
Birmingham, GB
May 20, 2012 12:24 am EDT

Hi all it seems gerry has left the large premises on derby road and downsized.What a shame lol bet all this nano stuff has bitten him on the ### the daft old sod!

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Kevin007
derby, GB
Apr 26, 2012 10:34 pm EDT

Mr Windowguy 49
If you were treated the same way as us as a family i dont think you would be very happy.But i must say many companies out their know how he treated us

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whats happening
Christchurch, GB
Feb 14, 2012 5:37 pm EST

beware all potential franchisees if you have £15k plus you want to throw away, make yourself a bonfire and keep warm for 2 minutes

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whats happening
Christchurch, GB
Feb 14, 2012 5:29 pm EST

hmmmm

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terry/fwitt
Birmingham, GB
Jan 27, 2012 6:43 pm EST

ooooh window guy 49 seems to know all about this system perhaps hes a franchise owner or bought into ccww in some way.Your 3 years too late mate the canadian as you stated has spilt the beans on the internet.Also you should state once you drill a dgu it is no longer a sealed unit and is only functioning as secondary glazing from the dark ages of past glazing years.Why not face facts change the failed dgu and clear up all problems 1st hit! no revisits, no heal time, no customer wasting phone bills and days off work, no deisel being wasted on return visits to replece the drilled out dgu.Get the fog outa this site! defogger system dont work sorry to burst your bubble im just protecting the public from the likes of gerry lol

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Windowguy49
London, CA
Jan 11, 2012 5:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Terry/Twitt & Kevin007 really have a grudge against CCWW . The physics of the process is sound -- it is Boyle's Law of gas densities. The process ALWAYS works if one condition exists - - less moisture gets into the unit than can escape thru the vents. If more moisture gets IN than can get OUT the unit will NEVER dry. If the source of the moisture can be found and stopped then the process will work. Wood sashes are notorious for collecting water if they are not painted and glazed correctly while vinyl sashes are often made without the required drain holes needed to keep the bottom sash dry. FYI ...The original patent was given to a Canadian... not a Yank. The process works most of the time, saves money and is good for the environment.

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Roger JP
derby, GB
Dec 09, 2010 7:12 pm EST

Hey World read my Complaint with ref to Mr o sullivan, The complaint is KWS windows and conservatories they are based at Burton on Trent where Mr o sullivan works DONT PART WITH YOUR MONEY !

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terry/fwitt
Birmingham, GB
Dec 07, 2010 5:38 pm EST

hi gerry igus are like dgus but different this was the most unprofessional thing to come out of your mouth.What a loon, all the best mate have a nice crimbo you plonker

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Kevin007
derby, GB
Sep 07, 2010 9:32 am EDT

Morning DS Smith 1111 or should i say O sullivan I have been told you look in here a lot and at the other compaint site .

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people using poor judgement
Pittsburgh, US
Jul 19, 2010 11:16 am EDT

The company is unprofessional. My neighbor had pressure washing done on her house . The person doing the work had my car covered in mud from his power washing. He was rude and did not know what he was doing. The local police had to get involved. The company should screen the employee process more throughly.

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Kevin007
derby, GB
Jul 18, 2010 12:56 pm EDT

I will be attending the Glassex 2010 at Birmingham to talk about my issues about this company .

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Kevin007
derby, GB
Jul 16, 2010 2:50 pm EDT

Hi Terry,
You where right they didnt win National Recycling Awards 2010

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Kevin007
derby, GB
Jul 15, 2010 11:35 am EDT

Thanks terry,
I think its great you are telling us all how the company works on the inside .Maybe more ex employees will comment .

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terry/fwitt
Birmingham, GB
Jul 14, 2010 4:00 pm EDT

when i was doing this process there was a lad there from stoke and because he had a bad sales week, and gerry gave him crap leads gerry accused the chap of destroying stoke like he was some sort of curse on the potteries.Looking back i think gerry was mentally unstable and lonely to behave like this!

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terry/fwitt
Birmingham, GB
Jul 14, 2010 3:32 pm EDT

you ought to pour that drying agent all over the van & flick a lit match at it walk off laughing

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Kevin007
derby, GB
Jul 14, 2010 2:18 am EDT

Im looking out for the vans too. GET THE FOG OUT and will be telling them my experience that we have had with this company.

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Kevin007
derby, GB
Jul 12, 2010 4:59 am EDT

Well thanks terry/fwitt, We have given up trying to get this company back, gerry o sullivan just fails to respond to us, So much about recycling, I will be replacing the windows they failed to repair how green is that ! But sadly it has now cost us our family holiday for this year .

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terry/fwitt
Birmingham, GB
Jul 11, 2010 2:35 pm EDT

hello 007 kev they arnt going to get any awards and i didnt see gerry &co at glassex winter09 i tell as many folk as i can to spread the word about this crap system some yank dreampt up.I drove past a few jobs i did and was ashamed to have done the work im so glad i was only part of this scam for a few months if i see a van at a property i will go speak up before the poor mark gets conned out of there hard to come by cash!

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Kevin007
derby, GB
Jun 17, 2010 3:10 pm EDT

How can this company be in the finals for National Recycling Awards 2010, when we have had to replace our window after they failed to repair our window ?They failed to return our calls

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Kevin007
derby, GB
Jun 17, 2010 3:02 pm EDT

How can this company be in the finalists for National Recycling Awards 2010, When we have had to replace are window that they were failed to be repair and didnt reply to our many calls

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Kevin007
derby, GB
Apr 03, 2010 1:47 am EDT

Maybe wolverhampton University may be intrested in these comments,

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Kevin007
derby, GB
Apr 02, 2010 12:00 pm EDT

Ref terry/fwitt,
Are you saying that DSmith1111 was your boss at Burton then ?

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Kevin007
derby, GB
Feb 26, 2010 6:05 am EST

Hi again Ref : terry/fwitt ( think hes a secret agent for ccww)It does seem very strange that DSmith1111 comes from Dudley and he used the Burton On Trent office which is 56 miles away and DSmith1111 three offices on his door step?

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terry/fwitt
Birmingham, GB
Feb 23, 2010 12:30 pm EST

Anyhow idiot signing out now for a month or 2 its all getting a bit to nanno technology for me on here, aint it mr Dsmith haa haaaa haaaaaa i dont know a lot but i may know somthing you dont see ya your lower than a crackheads consience ! big up for J hennessy he played a blinder on you.

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terry/fwitt
Birmingham, GB
Feb 23, 2010 12:05 pm EST

Thanks for your comments 007kev this dsmith guy seems to know a bit to much using words like r values i seem to think hes a secret agent for ccww. Oh and by the way dsmith i am very much an idiot to have put up with your nonsense an false sales bunkum you scrawny little parasite you should face the facts that the 4 eyed american dork turned you over good and proper and this product is very hit and miss its a ### what hes turned you into but you may earn an honest buck again 1 day.

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Kevin007
derby, GB
Feb 07, 2010 12:04 pm EST

Terry cant be such a bad guy as Gerry of Burton On Trent employed him and i must say by what he has said it all seem to fit in with the way i have been treated by this company .

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DSmith1111
Dudley, GB
Feb 06, 2010 9:48 am EST

Terry sounds to me like your some kind of idiot, creating an air flow through a cavity to prevent condensation is basic science, cavity walls, lofts and floors are all vented. we have had twelve units done over two years ago and they never fog up. it does not matter if the air trapped between the the two panes of glass is sealed or is allowed to expell, the cavity insulation (R Value) is the same. go back to school and pay attention in the science lessons.

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