Complaint Rating:

Company information:
ToysRUS
1306 Harve Road
United States
Phone: 979-693-2282
toysrus.com

ToysRUs has LOST my business for being uncooperative, uncaring, and dishonest. I spent the first four months of my pregnancy looking for just the right crib, and I found it at ToysRUs/BabiesRUs. After repeatedly trying to order it online (which was impossible), I found one at our local store. Only One! But, they assured me that this was an item they stocked and that they would have another.

Over the next few months I checked back in repeatedly, and they never had one. With three weeks until my due date, I pursued the matter more vigorously, only to find that they won't have one...any time soon. When I asked about getting one from a different store, I was told that a transfer wouldn't be approved by the manager. When I called customer service, I was told that they were sorry, but couldn't help me. When I called stores over two hours away (the next closest ones), I was told it was an online item only (untrue).

I couldn't find anyone to help me. In fact, they didn't even seem concerned that they had me waiting for months for an item that they were never going to have, and that I had nowhere else to get it. I spent good money on the first crib, and now have to find a different one for the other baby, because they won't let me return the first. See...I already assembled it.