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Crescent Bank & Trust Complaints - They're rude

Review all Crescent Bank & Trust complaints

Crescent Bank & Trust
Posted: 2008-06-12 by Arnold Kimmons  [send email]
They're rude
Complaint Rating: 100 % with 6 votes
Company information:
Crescent Bank & Trust
United States
www.cbtno.com

Cresent bank employees are very rude and unprofessional. They call and talk to you as if your nobody, quick to threaten you with repo... And keep an eye on your credit report they will report you late when your not. They put a hold on my acct so I could not pay my bill so they can repo it. When you make your payment they will not process it until the 30 th day mark so you can get extra finance chrgs.
Comments United States Auto Insurance & Loan
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More Crescent Bank & Trust complaints
Crescent Bank & Trust - Terrible bank
Crescent Bank & Trust - Unauthorized Charges
Crescent Bank & Trust - Terrible experience

Comments

 Sort by: Date | Rating
 492 days ago by Paris P.  [send email] 0 Votes
THEY ARE VERY RUDE & YOU CANT TRUST THEM!
 468 days ago by Joe Brumo  [send email] 0 Votes
Sounds like bull-oney to me, if you would pay over the phone or by wire transfer that wouldn't happen
 468 days ago by Jl Ellic  [send email] 0 Votes
Sounds like a bunch of low-life to me. Yes you deserve to be spoken to like the excuse making idiotic wanna-be con artist that you really are.
 392 days ago by Melanie  [send email] 0 Votes
Okay, now I'm worried. I just purchased a car in July and this is the loan company they gave me. My interest rate was not as ridiculous as one of the complainees on this site, but I received a call from Crescent Bank saying that my online bill payment option with my bank was refused by their bank. I checked my account (which showed it as paid) and they claim they have still not received it and kept verifying my address and work address several times. I was trying to see if they had a website where I could make payments from now on when I came across this site. I finally went to the Western Union and sent them a payment and decided I would just be a month ahead in fear that they would just show up and drag my car off. Can they do that if you are less than 30 days behind?
 316 days ago by   Valerie 0 Votes
I am having major problems with this bank also. They are horrible and nasty and rude. And I am not late on any payment. The rude people in those other comments must be the idiots that work there. No one there knows what they are doing, they are very unorganized. They should be shut down. I filed a complaint with the BBB and ripoffreport.com.
 231 days ago by   don't trust Crescent 0 Votes
I would really love someone to look into this bank. My loan recently was transferred to this bank do to my on time payments. Every since it was transferred I can't ever seem to get in contact with the lady handling my loan. Every time I call I get a voice machine. On 4/3/09 I called to pay my loan with a friends check. They said I could not do that so I said fine and hung up the phone. I called back 30 seconds later and asked to talk with Starr Varela because I wanted to know what was going on with my loan and this bank. The person who answered the phone was the same guy I spoke with the first time.He told me she wasn't there, so I ask him who do I need to talk to because every time I call I can never talk to anyone directly who knows what is going on with my loan. He tells me to have a nice day then he hangs the phone up in my face. I still wasn't able to pay my bill. I looked them up on Rip-Off.com and this has happened to a lot of people. They can't seem to get in contact with anyone to pay there loan and the next thing you know there vehicle is repo. I want to make sure that this bank isn't scamming people who are trying to pay off loan, just so they can take people's vehicle.
 145 days ago by   louisianamustang +1 Votes
they are a very hard company to deal with first 15 days behind they are beating on your door!!! the day the second note comes due they sent out repo man!! then to keep your vehicle you have to pay the two full payments late fees and the tow driver like $300 for coming out!!! the first time i had the money and paid it!!! the 2nd time my car tore up and i didnt have any extra after i fixed it! and my car note was $400 a month well the day the 2nd note came due the repo man was at my door at 7am beating on it like someone died!!! they took my car and i called begging and crying try to work out arrangments to keep it cause i only owed 11 months on this 60 month loan that hat 20% interest rate and they wanted 1850.00 and they gave me 7days to get it because on the 7th day it was up for auction well i didnt get the money and my cars gone!!! never heard another word from them 9 months later they sent me a letter out the blue to file with my taxes saying i had a account with them that had a balance of 3601.00 but was closed due to default!!! and i no the auctioned my car for more then that but ive never heard from them again and its been a exactly a year!!! so they wanted half of what was owed($1800) for 2 payments and then i would still be paying the 400 a month!!! i dont recommend this company they are rude and to think this was at a time that a hurricane came thru here and every company you can think of was extending payments helping out and the news would say everyday about how you can get financial help from your lendors during this time due to the hurricane but not me and i lost the 7000 i put down the 3000 rebate and all the money i paid in payments and late charges plus the day before the took it i had to put in a new fuel pump $400 and then a friend charged $60 to put it in!!!and battery almost $100
 91 days ago by   ANGRYATCRESCENT 0 Votes
This company is ridiculous. I was late with them ONE TIME over the course of my loan, got down to my LAST PAYMENT and they reported that I still owed OVER $2, 000 - FOR LATE FEES and TWO repossession fees! My car was NEVER repossessed. It was never more than 33 days late and that was ONE time. When I refused to pay, they sent an UNLICENSED Repossession company onto my property to pick up the car (luckily, my daughter was away at college with it), the UNLICENSED repo-man was carrying a firearm ON PRIVATE PROPERTY, and his business card stated he was a "Private Investigator" - again, I checked the state licensing board and he MOST CERTAINLY was not licensed. This company is IRREPUTABLE and should be shut down.
 19 days ago by   Kaylipso 0 Votes
I too have had bad experiences with this company. I was 4 days late with my payment and they repossessed my car. When i called to find out how to get it back they tell me it was repossessed because of late fees. My car payment is $500. After all of the fees and repo charges i ended up paying over $1100 to get my car back. I have asked several times for an explanation of these fees and have never recieved anything. After refusing to pay these fees they have left me alone. I am in the process of refinancing my car with my credit union so that this will never happen again. I recommend others do the same.
 14 days ago by   lgraham2292 0 Votes
Cresent Bank & Trust is a horrible company to deal with. Trina Field and her supervisor Karen and another lady named Diva are the most ignorant people I have ever dealt with in my life. My spouse is the VA hospital suffering from PTSD and not receiving any pay and I tried to work something out with them but they were very uncooperative. They were very rude everytime I spoke with them. My car salesman even called them and asked them to work with me to no avail. You would think they would want to make every effort to get their money which I was willing to do and instead they repossessed my vehicle and won't work out any deals with me to get it back. My other loan company was very generous when I explained my situation but Cresent is a rip off. Now they can keep that car and take a loss on the loan because I will have to claim bankruptcy and they will be removed off my credit and I will get a fresh new start when my husband is well again.
 9 days ago by   nitapita36 0 Votes
Not going into a long drawn out story but simply put I called Crescent Bank and Trust to find out how to submit a payment towards my principle and this is when they informed me that they did not receive my April payment. Hello, it is November. Unfortunately I paid by money order and who knows where the receipt is so I digress. When asked could they send me a statement they said flat out NO because I have bankruptcy on my credit. I explained that I did not file the vehicle under bankruptcy but was told that it did not matter. My account was sold to Crescent in April, go figure.
 9 days ago by   nitapita36 0 Votes
Not going into a long drawn out story but simply put I called Crescent Bank and Trust to find out how to submit a payment towards my principle and this is when they informed me that they did not receive my April payment. Hello, it is November. Unfortunately I paid by money order and who knows where the receipt is so I digress. When asked could they send me a statement they said flat out NO because I have bankruptcy on my credit. I explained that I did not file the vehicle under bankruptcy but was told that it did not matter. My account was sold to Crescent in April, go figure

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