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First Data Merchant Services Complaints - Corrupt and dishonest company |
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First Data Merchant Services |
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Corrupt and dishonest company
Complaint Rating: 
Company information:
First Data Merchant Services
Coral Springs, Florida
United States
Phone: (800) 879-0137
www.firstdata.com
Corrupt and Dishonest Company. First Data of Florida, Colorado, and Hagerstown is a Corrupt and Dishonest company – First Data Merchant Services / First Data Global Leasing is an amazingly dishonest and corrupt company. They operate like a con-artist. Phone representatives continuously transfer calls and lie to customers. They claim that there is a problem with returned equipment and you owe money. They take money that is not owed. They harass customers by having a computer call and say they are a collection agency. Report problems to the Federal Trade Commission at https://www.ftccomplaintassistant.gov/ and to your consumer protection agency.
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 United States |
 Business & Finances |
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More First Data Merchant Services complaints
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| I can not believe they get away with it. They got me for $4000 for a machine worth about $300 max. |
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We are just beginning to experience a problem with this company they were great up to the point American Express became a 3rd party to disputes. where does AmEx get off being judge jury and executioner? They are a credit card company and in todays economy everyone and their mother is charging back to avoid their responsibility to pay. I can't beleive AmEx lets this happen. Low life scum bags want a free ride and if they have AmEx it's an open invitation to steal.
When will these companies wise up, when will the fair credit act include the merchant in their protection? |
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| Agreed. Their business practices border on the criminal. Read the contract and see for yourself. |
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| Agree. They are pulling a scam on small businesses by withholding their funds in a "non-interest bearing account" for months for NO REASON! They claim security issues but that's nonsense. By putting your account in security, customer service isn't allowed to talk to you! So, you deal only with scam artists and not the people that care about your business. |
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As a small business owner I have found first data credit card processing to be a scam. Here is the background of the story.
- I am a small business owner and had a merchant account with Chase for over 25 years. In the course of these 25 years we might have had one charge back and that was due to us not responding in time but never due to poor business practice.
- In April of 2009 our account was taken over by first data. We did not receive any correspondence from Chase or first data that our account was going to move from Chase paymentech to Fist Data. We have called first data and there is no record in their system that any letter or contract was sent to us. We have noticed several hidden fees that First Data customer service cannot explain or justify.
- Second since the takeover has occurred we are seeing charge backs to our account with no representation from First Data of our documentation to the issuing Bank ( customer's Bank). We recently had a false claim from a customer that she did not receive her merchandise from us. She filed the claim 6 weeks after merchandise was delivered. We showed proof of delivery, e-mail notification to the customer of when we shipped the merchandise and when she should expect it. In addition to all other required documentation. Although we were given only one day from the date of receiving of charge back notice to submit, we did meet the deadline and were told that the issuing bank would receive the documents immediately. We were also told by First data representatives that they are only intermediaries and do not make any decisions on charge backs and that it is the issuing bank that makes a decision to reverse the charge back.
Three weeks after we had presented the documentation to First Data we receive a Rejection of charge back reversal from First Data. In the meantime we had been in touch with the issuing bank and were told that they were waiting for representation so they could settle the case to our advantage as the issuing bank had decided that their customer was lying. As first data refused to represent us we sent the documentation directly to the issuing bank, who then contacted their customer and the customer admitted that she did receive the merchandise and agreed to drop the case. However, without representation the issuing bank is not able to reverse the charge. The issuing bank has faxed a letter on their company letterhead to First Data, indicating that their customer has dropped the charge but First Data is still not representing our company.
My several attempts to speak to associates, supervisors and managers at first data has been frustrating and useless. They refuse to represent the case, referring to visa’s regulation that a signed POD is needed. They have charged us charge back fees, and we have lost $180.95 plus the merchandise and numerous hours of time on this case.This is absolutely outrageous, they have the customer dropping the charge and still not willing to represent us, the merchant, they are supposed to be on our side but they are not. Every and each supervisor who I spoke with was uninformed, stubborn and lied to us. We heard several stories non matched the other supervisors claims. One supervisor suggested that we send an empty box. to the customer saying that if a box was sent after her dispute date, we didn’t need signed POD. Why would we send a box when we have already sent one and have proof that it was delivered?
We are asking that FTC look into unfair practices of First Data and investigate their fraudulent institution. |
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| I recently had a fraudulent chargeback for OVER $10, 000! It ruled in my favor three times and then it went into arbitrations at which point it ruled in favor of the jerk that stole from me! On Christmas Eve First Data tried dipping into my bank account to steal that money! I was able to block it but the next CC transaction which was completely unrelated, they took it all! First Data is a JOKE, VISA is too- they are not keeping up with the times! They told me that thousands of online merchant chargebacks got rhough in favor of the cardholder everyday based on the fact that the cardholder is not present to sign for the merchandise at the time the transaction is presented! My customer signed approved the proof, signed for the delivery, signed all three credit card transactions and accepted my invoice which clearly states "All Sales Final." I followed ALL of VISA's rules and First Data's rules and they allowed this jerk to STEAL! I sent FedEx call-tags for the merchandise and he refused to return it! How can they let this happen? MERCHANTS BEWARE! DO NOT ACCEPT CREDIT CARDS FOR LARGE $$$ PURCHASES! |
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Please be clear that Chargeback rules are made by the Associations, Visa and MasterCard. Any processer, whether it's First Data, Bank of America, Heartland, etc... is bound by those rules.
The chargebacks are debited directly from your account in some cases, not all, and the issuing banks DO make the decisions on whether or not you receive your money back.
Any non face to face transactions, will NEVER be guaranteed. That is per Visa and MasterCard.
It may be more productive for you to go to the source to complain instead of blaming all of the processors. |
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2008-08-15 by Johnny 
2008-11-05 by Patrick 
