Corllins University review: RIP OFF 43

I was told I would receive my order in 14 days... over 2 months later, I finally receive the order and IT'S NOT EVEN FULL! here's my latest conversation:

Please wait for a site operator to respond.
You are now chatting with 'Daniel Taylor'
Daniel Taylor: Hi
you: Hi, I only got 6 documents and I paid for 10
Daniel Taylor: Your email address?
you: [protected]@hotmail.com
Daniel Taylor: Hold.
Daniel Taylor: You received the right documents.
Daniel Taylor: It was only an undergrad diploma and not a degre
Daniel Taylor: degree*
you: I didn't tell you what I got yet
you: View the summary of your payment details below and proceed accordingly: Order Details: Amount: Your selected Undergraduate Diploma Package containing 10 documents. $275.00 Your selected GPA GPA 3.00 Free Total Amount $275.00
you: says 10 documents, when I spoke to James Hynes on the phone he told me I would get a certificate of distinction and award of excellence
Daniel Taylor: That is with a degree.
Daniel Taylor: not with a diploma.
you: Your selected Undergraduate Diploma Package containing 10 documents. $275.00
you: That's what the order says
you: that's not me that's you
Daniel Taylor: Then kindly send an email to [protected]@universaldegrees.com