|
We are trying to buy a car from a private owner which is financed through Compass Bank. The bank has now told the owner multiple different stories on how the loan must be paid off, including that they will not accept payment from my son's credit union and will only allow the current owner to pay off the loan (like a credit union will release the lien without confirmation of collateral!). They then told the credit union that once any payment is received, they won't release the title for 4-6 weeks. How can one possibly buy a car and then not be able to title it for 6 weeks? Either their customer service is completely incompetent or their practices border on insanity. This is the worst runaround I have experienced in 40 years of dealing with financial institutions. They are not even attempting to service their customer who is trying to sell the car and pay off the lien.
|
