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The good, the bad, and the ugly - discover what customers are saying about Commerce Insurance

Welcome to our customer reviews and complaints page for Commerce Insurance. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Commerce Insurance.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Commerce Insurance's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Commerce Insurance, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Commerce Insurance. Your feedback is an important part of our community and will help others make informed decisions.

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V
9:31 pm EDT

Commerce Insurance Impossible to Use

I have been trying for more than an hour to pay my bill to my insurance company - Commerce Insurance - with no results. Their website is down and their pay-by-phone system is so confusing and convoluted that after 5 attempts I gave up.

I imagine that they will charge me a late fee because it is now past midnight and the payment was due before than. Well, they certainly deserve to receive the late fee since it was my fault that it was late. Yeah, I know I should have paid it sooner, but I didn't because I thought I could get through to them by the internet or by telephone, but it was impossible.

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P
6:25 pm EDT

Commerce Insurance Run Around

Had sevral years with Commerce Insurance and was treated pretty well until I moved to another state and cancelled my Insurance. I was told that when I cancelled my plates I would receive a refund.I cancelled my insurance 2/2011, plates 4/7/2011 due to fact that you have to waite until your birthday to register your vehicle and also prove to commerce to fax over new insurance agent with proof of insurance.Every time I contacted my agent she stated I needed to do this, that and every other thing under the sun.I am still waiting for my refund.Its only hundreds of dollars but its the princple, or just the old run around.

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1:11 pm EDT

Commerce Insurance Fraud

My car was hit by another woman two weeks ago, she backed into my car and totaled it. I was driving my 1993 Subaru and I was leaving a 7/11 with a gallon of milk. She was in front of me, entering the roadway, when she suddenly put her SUV into reverse and drove *up* onto the hood of my car (she never looked behind her and didn't hear my horn). My car is now not drivable. She is older, never had an accident before, paid years and years and years of premiums to Commerce Insurance. She accepted full responsibility for the accident without hesitation.

I am a single mother, laid-off since March and looking for work, driving my Subaru daily, which I have always kept in good repair and have the receipts to prove it. After my car was totaled by that woman, Commerce told me they would give me only $800 and take my car (so I can't even sell it for parts). Kelly Blue Book value for my car, with the miles and the rust on one panel included, is $2500, but Barbara Richardson at Commerce told me, "that's just for dealers" and frankly didn't care. Now I can't replace my car, have no transportation and no job. I can't pick my son up from school without help from a friend, go grocery shopping or go to a job interview. My transportation is gone, not replaceable with $800, and my son and I will suffer because of Commerce's decision regarding this case.

All I was doing that day was picking up milk for my son. Commerce is an insurance company and is there to 'make right' what the older woman who hit me destroyed. She paid her premiums, she had good coverage. Commerce, i.e. Barbara Richardson, did not rectify what their client had done, but rather made certain that the money they had taken for years from this older woman stayed in Commerce's pockets.

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zanster
West Springfield, US
Feb 12, 2013 6:34 pm EST

take them to small claims and request triple damages. They will be compelled to deal fairly.

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J
3:49 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In my opinion I think, I got insurance through a big box store. I had been paying Commerce about thirteen hundred for years. I was bored called the number and the company that the big box store had for me charged me less than $600 for the exact coverage I had with Commerce. My cousin chipped her tooth in a big car accident and got an inlay. Commerce would...

Read full review of Commerce Insurance and 1 comment

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