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2.1 200 Reviews

Electronic Arts (EA) Complaints Summary

56 Resolved
144 Unresolved
Our verdict: When using services from Electronic Arts (EA) with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Electronic Arts (EA) reviews & complaints 200

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9:14 am EDT
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Electronic Arts (EA) won't let me play

I was playing pogo games for about 5 hours this evening (4/28/11) Left Pogo and when I went back and connected wih them, they asked me to sign in using my screen name and password. I typed my screen name - misspugs03 - they put my password in (black dots) and then said they did not match. Tried a few more times and then requested they e-mail me my password. Said they would and that was 4 1/2 hours ago. I have been a member since 2003 and am beginning to wonder how they stay in business. Oh that's right, once they get your money you can't get it back if you cancel. I don't recall them saying no refunds when I signed up. I will check my papers. I am not a happy customer and will pursue getting my money back.

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BoycottPogo
West Richland, US
Nov 28, 2011 7:13 pm EST
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Pogo is a joke, I will do my best to shutdown/boycot the stupid website. Their support is horrible. I know people who have been kicked off for saying "###". Oh my gosh, that's the most terrible word on the planet. These people are a bunch of minimum wage earning losers who can't get a job anywhere else. They love to kick people off as it means less work for them. Lazy losers. Go to Yahoo or where ever, much more satisfaction and much cheaper. We can't let a bunch of parasites control what we do, we are Americans! If Pogo wants to sell a crappy service (Oh, sorry! is that a bad word?), then we'll go somewhere else. Shut Pogo down and let the real talent rise... That's America!

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1:13 pm EDT
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Electronic Arts (EA) banned

pogo has torney's in every room if one of those player has a problem with you 2o report your name. this is bad business for pogo because they are banning people that pay for memberships. i have been paying for 6 years on pogo, my name has been stolen twice so i had lost money on mini item, , , yeah i have bought gems and paid for memberships and i have been a huge supporter of pogo,
now they treat me like crap and banned me...i juess they don't care about members that their dues...well when my membership exspires i am not to to renew. i will only play for free because pogo has not a care about there members. i am looking for a new game site to spen my money on games...pogo has lost my business. they wukk not get any more of my money...lol my husband sure is happy about that

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kevin1001
New Bedford, US
May 29, 2011 2:47 am EDT

Your better off, not going on there. Members there are rude. Please read my complaint. I only have one LOL.

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5:58 am EDT
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Electronic Arts (EA) didn, t get my 170 pogo gems I bought

i bought 170 pogo gems the16 of march it through pay pal the money was taken out of my bank on the 17 of march i contacted club pogo and they sent me an answer that it would take a few days, well it has and i still don, t have the pogo gems in my pogo actt, yet. Would like to have them in my pogo acct.ASP My ID.name for pogo is lkgrandma52 Thank you Laura Kay Burge or [protected]@yahoo.com

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sweetcaroline6
College Station, US
Dec 23, 2011 3:47 pm EST

i bought fortune bingo for 16 gems and can not get credit when i win a game

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11:15 am EST

Electronic Arts (EA) scammers

I recently subscribed to the online game site Pogo.com. While I was playing a game a person started chatting about Jesus. I told them that I considered Christianity a collective mental illness. In less than 3 minutes my account was terminated for using hate speech in chat. Pogo.com refused to issue a refund claiming I had violated the terms of service. The term they say I violated states, “Use of inappropriate language a reasonable person's view, objectionable.” Their rule is intentionally vague so that they can rip off as may people as possible. I paid full price for a few day of use. If you subscribe to their service you better love to chat about Jesus during game play or you will find yourself terminated with no refund.

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10:55 pm EST
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Electronic Arts (EA) no support

It is very obvious to me that Electronic Arts has there support links set up to fail. I can never get to the support page. I have had a EA account for years & have never been able to contact them. When I log in to the support page it tells me I haven't entered the proper info. or it just keeps flipping back to the log in page or I get a "Can't Connect" page. I have an excellent connection & my service works fine everywhere else. I believe EA just doesn't want any complaints.

I don't know if this is the correct service to complain about this. I was looking for some kind of Internet Ombudsman that I thought would be the correct service.

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10:32 pm EST
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Electronic Arts (EA) unauthorized billing to credit card

I have not used online pogo services for over a year and when it was time to bill again they billed my credit card with out my consent and that is wrong and I want to be reinbursed back the money that they charged my credit card without my autorization asap thank you mary gregory

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JuliePooh51265
JuliePooh51265
Lancaster, US
Feb 08, 2011 10:30 pm EST

Pogo tells you upfront when you sign up that the yearly subscription fee is automatic. They will send you an email letting you know you've been renewed for another year. The only way to stop that is to go and cancel your subscription. You're probably stuck with it for another year unless you can get someone at Pogo to give you a credit.

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8:26 pm EST
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Electronic Arts (EA) play ad free? not anymore!

I joined Club Pogo and now pay $5.99 monthly ($71.88 total a year). The biggest reason for joining was the fact it was advertised as "AD FREE". Now they are advertising through the chat boxes in the lobbies and in the game rooms. I'm sorry but when I join a "Club" advertised to let you play "Ad Free Games" I expect not to have to scroll up in my game room to see what what my Spades Partner or Tourney head just said. Anyone who has ever had to scroll up knows the extra royal pain it is because anything new typed in doesn't automatically scroll as it should. Now your stuck and have to constantly scroll down because the chat window doesn't work right. I don't want an iPhone app, nor do I want to purchase one of you half price games for 50%. We all see these ads when we sign in and when we move among the game pages. We don't need to see them again in the chat area of the game lobbies nor the game rooms. I am tired of having ads shoved down my throat.

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bogart11
Santa Ana, US
Jan 06, 2011 1:20 pm EST

I totally agree with you. The advertising in the chat area is extremely annoying. Pogo is getting more greedy by the minute. I can see them slowly but surely begin to charge for more and more as time goes on. For instance, don't they charge for games that are downloaded? I foresee them eventually making all their games to be downloaded and charge for each one. Not to mention how inflated their token charges are now for gifts...30, 000, 40, 000, 50, 000 tokens! Last year they got into selling retail, i.e. the pogo card they advertise on homepage that can be bought at retail outlets, i.e. grocery stores, etc. And now they are going further like you say and advertising in the chat area for i phones, etc. Big advertisers...big money for pogo. So, the no advertising pogo is now a lie. I guess we'll see what's next.

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8:26 pm EST
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Electronic Arts (EA) intermission

You guys need to stop the intermission during the game of spades PLEASE PLEASE game is slow because of some players THANK YOU

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smartalecktexan
Vanderpool, US
Mar 12, 2011 11:35 pm EST

Don't understand the "intermission" gamut -- nonsense - don't find it in the Pogo Hearts game and I play that all the time. The Spades intermission happens about every 2 or 3 hands and has gone from a "used to be about 17 seconds" to 35 seconds. Guessing Pogo is trying to convince us to buy into their Club Pogo! Sure does cripple an excellent online game!

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rocktillfun
datona, US
Jan 11, 2011 12:08 am EST

stop intermission between spade game this make the game to long soon i will stop playing on pogo.com

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smartalecktexan
Vanderpool, US
Dec 30, 2010 5:38 pm EST

Totally agree --- used to be 17secs between games; now 37secs every other hand!PLEASE cease and desist!

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6:07 pm EDT
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Electronic Arts (EA) visa charges

I have been charged for 2 downloads that I didn't recieve. Also for 1 that does not work. This was on my Visa card charges on August 30. If you send your adress, I will send you a copy of my bill. Or if you have another way to check this out, please do so, as I would still like the games. This was thru POGO downloads. I recieved and am playing Little Shop Road Trip. Also recieved Pocahantas, activated, but won.t play. Did not recieve Dr.Wise or Big City Vancouver. Hope you can help me. Thank you, Shirley Patterson 303 S. Menard St. Mason City, Illinois 62664

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DONALD MORRIS
Wooster, US
Jan 02, 2009 9:10 am EST

i have a 39.99 charge on my credit card. i was not aware anyone signed up for anything. i would like that charge removed and not continued in the future. we have played free pogo for years and don't want to change now.
we have accumulated 1.6 mil points in the pogo game and now the speed is so great we can't get through all the words. why does it speed up and how can we slow it down?

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4:45 pm EDT
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Electronic Arts (EA) civil rights violations/discrimination

I paid to become a paying member of pogo.com, one year ago.

I noticed they had rooms at scrabble that were discriminatory in nature.

I complained through their game site contact for problems.

Then they added two more discriminatory names to the roster of game rooms.

I complained about them too, on a daily basis, seeking change in the names.

I was contacted and told to stop sending spam to them, that this was a corporate decision, and it would stand.

I continued contacting them with civil rights violations complaints.

Director Brian Keaster and Joe Decker of pogo.com customer services in TX then cut off my ability to complaint to them.

However, I have their email addresses and still complain daily with a separate civil rights complaint.

This been going on for over one year now.

I have written to president Riccitiello of ea.com (who makes $800, 000 yearly salary per the SEC filings); and he too refuses to effectuate changes.

Recently pogo.com changes its screens for scrabble, and now my account was devoid of any winnings, and everything else associated with my paying membership.

I could no longer complaint about the shoddy work on the game that effected my ratings/standings.

I canceled my membership, received confirmation--WHICH IS SOMETHING THEY ARE FINALLY DOING.

I continue on a daily basis to file civil rights complaints against them as each day is a separate violation.

I have written to the president informing him that I will be filing civil rights litigation in federal court soon.

Folks, that's pogo.com for you.

Yes, folks, I am an attorney with plenty of civil rights violations experience behind me advocating for those unfortunates who have been screwed by those with no brains.

esq32
=====================

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1158sag
Colorado Springs, US
Feb 10, 2012 4:20 pm EST

I agree with esq32 as I experience civil rights violations every day in Pogo and Pogo absolutely refuses to do anything. I am tired of being harassed, taunted and stalked, I am tired of my name being posted in OPEN chat, and even more tired that Pogo refuses to do anything, with over 300 emails in a folder regarding this issue and plenty of screen shots they accuse me of "altering" I have plenty to back up what I say. Pogo's response has been to call the police, to change my screen name, to hang up on me if I called to complain, to cancel my account and open a new one, but NOT once has Pogo taken a stand to put a stop to the harassment, stalking, racism hate speech. I am seeking legal assistance as well, because I am tired of the crap that Pogo allows, yet states in TOS they don't. Terms of service I always thought were in place not only to protect their company but also the players, if they aren't going to enforce them they shouldn't have them!

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steve-orocks
, US
Oct 27, 2010 2:27 am EDT

Have you seen the things posted on the internet? Things that are offensive are everywhere.
What is your beef with a site that many people pay for and have no problem with? Nobody but you cares if a game room is named strangely or what you think to be offensive. I have been a member of the site on and off for a couple years and the people chatting say more offensive things than the site does.
I personally think you are just one of those people that need something to feel important about. When in reality you are just some lonely guy sitting at your computer with WAY too much time on your hands.
Do us all a favor and get a life and quit starting crap with pogo.

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11:59 am EDT
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Electronic Arts (EA) player stalking/harrassing other member

I have witnessed on club pogo, a player with screen name " Madc1" Harrassing and stalking " Beemer Granny".
Beemer Granny is a personal friend of mine, she enjoys the games here on pogo..This person "Madc1" has "Gone out of her way to Harrass and ridicule Beemer granny...I urge you to please take action in this matter Immediately..This has gone on for too long..
Thank you so much in this matter,
Sincerely..
Tony Thomas.."Tony6721funtime..Pogo Member/ complaints

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4:04 pm EDT
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Electronic Arts (EA) bullying/harassment/childporn chat

I would like to submit a complaint about bullying, harasment and very vulgar chat concerning children in chatrooms of pogo.com. The main room concerned is AliBabaSlots; 40s room; blowhards and bigmouths. I have complained and contacted club pogo several times about the threats and bullying. They have said mute but there are 10 people only in that room that cause all of the gang bashing. One woman was told she murdered her child by these people and these bashers go around club pogo and destroy a persons credibility. There have been death threats; death wishes; decriptive porn chat and well as children porn chat and pogo does not one thing when we report. Can they not provide a guide to that room to watch and take people out and either give them a warning or ban them. Someone is going to get hurt in that room before any action is taken. Accounts are being spoofed and its unreal that adults act this way.

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Update by JoanneS
Aug 08, 2010 6:47 pm EDT

I want to get my point across that bullying will not be tolerated. Drop by that room and see for yourself.

Update by JoanneS
Aug 08, 2010 6:01 pm EDT

When addresses are given out darn right they are. Its no longer virtual is my point.

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1:13 pm EDT
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Electronic Arts (EA) bad customer service, harrassers, threatning people, and cyber bullies

i am here for 2 reason, and would like to mention this is my oppinio to. 1st i agree with what everything that Exorcism person about pogo and would like to add things. yes it's true all ea's after is money.
i find it very intense and chilling as soon as i am logged into there website that these things that people do as follows. I am tired of pogo allowing people to cheat, scam, threaten, harass and stalk others and doing nothing about the reports of abuse that people make only to ban the innocent victim. they can't even ban isp's, why? money that's why. let me ask you this would you like it if a random stranger came on and hacked you or stole your credit card and you are an innocent victim? i didn't think so. pogo reps say they care, NOT. let me tell you this if they cared so deeply and soooo much about you then they would listen to actual customers and ban all people i stated above's isp's. again another one of their evil money making scams. they say they give the best customer service, lol. jackpot spins i've seen numerous complaints about it being rigged, and them not paying their so-called loyal customers. how do we know it's not them getting players banned only to know good paying customers will sign up again. it's a scam to fool people. 2nd yes there is a guy named john harnish of novia scotia that terrorizes innocent victims. i am considering turning electronic arts into california distric attorney, and possibly other government officials. i have done nothing wrong and electronic arts needs to stop this. do not give them money, it will be a waste of your time. so who's in it with me to stop electronic arts and their money making scams?

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Update by joe6425
Dec 14, 2010 6:10 pm EST

these people can't even answer why they allow hackers, stalkers, cheaters, and people who threaten people on your site? they only care about money,

Pogo Vincent: Hi, my name is Pogo Vincent. How may I help you?

Pogo Vincent: Hi there,

joey64254@aol.com: why do you allow hackers, stalkers, cheaters, and people who threaten people on your site?

joey64254@aol.com: get your manager

joey64254@aol.com: or answer the question

Pogo Vincent: May I know the question?

joey64254@aol.com: and do not reply in report abuse or mute

joey64254@aol.com: it does not work

joey64254@aol.com: why do you allow hackers, stalkers, cheaters, and people who threaten people on your site?

joey64254@aol.com: oh and don't get me started on THE PRIMISSED GAMES

joey64254@aol.com: like sorry and clue

joey64254@aol.com: ok then who do i conplain to if i have conplaints aboyut how you run things?

Pogo Vincent: As a touch point of the customer support, you can provide your complaints to me. I will pass all your feedback to the concerned team. So that we can make our product complaint free.

joey64254@aol.com: actually you qwon't

joey64254@aol.com: i know you won't y'all have said that millions of times

joey64254@aol.com: and nothing is done

Pogo Vincent: I can really sense your frustration. Please trust me. I will pass this copy of chat transcript to management team.

joey64254@aol.com: lol

joey64254@aol.com: and i will send this copy to conplaints board

Pogo Vincent: That you can do from your end.

joey64254@aol.com: then ban all members who do the above, have the police investigate them, or you will see people get mad at you and quit your paid service forever, aand never come back

Pogo Vincent: May I have your screen name?

joey64254@aol.com: why?

joey64254@aol.com: and some may call the police, or conplain to the internet police, or attempt to get pogo.com shut down because it is your responsibility

Pogo Vincent: It seems that you are very much frustrated with our services. If you are so much frustrated, you can cancel your account with us. Please tell me your screen name, so that I can cancel your account.

joey64254@aol.com: no i'm saying that people may do that

Pogo Vincent: If someone is using vulgar language, you can report him/her. Pogo has a whole department of people devoted to 'keeping order' on Pogo. They're called the 'PAL' team, and they review all the reports that are sent in when someone reports an abuser. They review EVERY abuse report, and take action on anything they see that violates our Terms of Service. The PAL team can boot someone without actually entering the room, but you can tell when a PAL is in the room because their name always starts with PAL_, and they have a little blue badge icon next to their name.

joey64254@aol.com: i doubt you do

joey64254@aol.com: get a manager

Pogo Vincent: Please contact us by dialing [protected] (within US) or [protected] (dialing internationally) or if you are within UK call our toll free number [protected] and choose an appropriate option. When prompted, hit ‘2’ for Pogo, and simply wait through all the prompts to get to an agent.

joey64254@aol.com: goodbye i will not be prompted with automated response

Pogo Vincent: Please stay there for some time, you will get an agent and you can ask for manager.

joey64254@aol.com: no

joey64254@aol.com: good day sir

Pogo Vincent: Is there anything further I may assist you with?

joey64254@aol.com: to let you know i have saved this chat and will contact a manager by e-mail

joey64254@aol.com: no goodbye

Update by joe6425
Oct 25, 2010 6:04 pm EDT

stay away and avoid at all cost

Update by joe6425
May 21, 2010 5:59 pm EDT

to prove my point here is proof

Jack: So should I escalate your issues to higher level?
: look higher level won't do a thing, in which is bad for a company your size, seems like a company with millions of dollars would actually provide service
Jack: So what do expect from me?
Jack: I absolutely understand your frustration and urge you to understand my limitations as well.

Jack: Please understand, we've limitations at our end and can assist to certain level only. If you wish I can escalate your issue to supervisor and they will get back to you via email.
Jack: I absolutely understand your frustration and urge you to understand my limitations as well.
Jack: To finish with this session, I once again want to reiterate that if you have reported someone for abusing, spamming or harassment, our concerned team do take appropriate action based on the evidence availble to us.

really you can sense my frustration? then you should've done something, cheaters.

Jack: But what is the actual issue?
: lets see i can name alot, bad customer service in which is now, not banning players isp's when they need to be banned, allowing harassers, hackers, cheaters, and stalkers on your site, also claiming that people are cheaters when they win a prize, which i found out 75% of the time it's not true

Jack: Unfortunately we don't ban IP addresses but there are a lot of ways to prevent you from playing without any problems.

they can't take responsibility for the SITE THAT THEY OWN. SEEMS LIKE COMPANIES LIKE THIS ARE FRAUDS THAT CREATE FAKE NAMES TO GET PEOPLE BANNED, ONLY TO KNOW THE VICTIM WILL RE-SIGN UP FOR THEIR PAID SERVICE, ANOTHER SCAM.

what do i expect from you hmmm? isp banning people and you understand my frustration, really then PROVIDE BETTER SUPPORT AND STOP ALLOWING PEOPLE TO GET AWAY WITH THINGS LIKE THIS. YOU ELECTRONIC ARTS OWN POGO SO YOU MUST TAKE FULL RESPONSIBILITY.

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pogo player321
tollesboro, US
Jan 29, 2015 4:32 pm EST

It is true that nothing gets done. I have asked in a report that a member of the PAL team go into Canasta Circus for just 10 minutes to see what we go through. I pay for my pogo membership only to play canasta and the Circus is the only room that has many players of my rating. Even though I mute the problem people I have still had a problem with the send me emails which I block and also writing in my guest book which I also block. Then they make a new name and the process starts over. They slander my name onspreading lies and rumors along with many other people. One man acted like everyone's best friend and got several of us players to add him to our Facebook and gathered all of the personal information he could and posts everything in the circus lobby. He has even posted the phone numbers of some of the players. I invite everyone to join canasta circus of pogo for just 10 minutes to see how many of the players are disparaged and bullied. Many of these bullies need to seek professional treatment. A few of them should be in jail.

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BambaRoo
Colorado Springs, US
Jun 20, 2011 10:00 pm EDT

WOW! I chatted with "Pogo Vincent" just yesterday regarding some of these SAME issues. Harassment, discrimination, and why Pogo allows such violations or THIER "TOS". You're lucky Joey that "Vincent" actually gave you numbers to call. He refused to give me numbers OR an email address where I could contact a "higher up." I've been fighting with POGO now for OVER 3 weeks about the SAME problem player. I have made NUMEROUS "reports" and have been to Pogo's chat site several times as well, and NOTHING has been done on their part to correct the problem. I have copies of ALL chats with Pogo EXCEPT the chat that "Vincent" and I had yesterday, he actually disconnected the chat saying he was going to get someone else to help me, then left me hanging in cyber space, and then I came to find out that he deleted the entire chat I had with him. I told Vincent that I guessed I was going to have to edcuate myself about Cyber Crime and take everything I have documented to my local police departments Cyber crime unit. I have been harassed by the SAME player for the SAME offenses, NUMEROUR UNINVITED invites to Private chat, I have been called names that in Pogo I would think would be offensable, however pogo when you ban someone for language tells you the "Pogo allows mild swearing", so tell me attacking me, a woman and calling me a cu*t, a flufferfu**er, this is "mild swearing?" This man says the "N" word, he TYPES IN CAPS 100% of the time. POGO does ABSOLUTELY NOTHING, their attitude is to "mute the problem player, either he will stop or move on." Muting the problem player is NOT the answer because after 3 weeks the problem is still there doing the same offensive things. Because I would rather play in uncensored rooms doesn't mean I accept any and all harassment that is handed to me. There is a lot I can deal with online, but this is unacceptable. Pogo claims to be a "family site." HA! Joey I'm with you on closing EA Sports. Let's do it!

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9:32 pm EDT
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Electronic Arts (EA) customer service

I have just recently changed all my credit and checking acount numbers. It's 1 week away from renewing my subscription to Club Pogo and they sent me an e-mail reminder. I've been trying to update my billing, as well as trying to log on to the website with no avail. Oh well, I guess it's time to move on. They just lost out on a faithful game player, as well as customer for years. They showed me what kind of a website they truly are.

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Iris Draper
, CA
Jul 10, 2013 8:53 am EDT

Hello my name is Mrs Iris Draper { northerngiri243 } I paid my membership fee on June 26, 2013 .Ihis is the abbress thy told me were to send it Cloub Pogo Electronic Arts Inc Vitimate Pay Code City Billing Service State VA I paid $43.12 Order Number [protected], Hope you can help me to get my Pogo up and runing its been 15 days I live in Red Deer Alberta thank you

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RobNMe4LifeBaby
River Rouge, US
May 02, 2012 6:35 am EDT

I recently got barred from Dominoes and I dont no why.I haveent did or said anything wrong.Can someone clear this error up?

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sweetcaroline6
College Station, US
Jan 02, 2012 9:59 pm EST

i have played 10 games of bingo lanua and have won at least three games each time and have not received my 1000 tookens for winning the 2 games

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Electronic Arts (EA) cheat

Pogo backgammon is a complete joke. It is the only site I know of to play backgammon yet it is ONLY for those w cheat programs. I play bg to relax, not to get beat by those who get quad doubles in one game and ALWAYS the perfect rolls.
I have visited pogo backgammon for the past few years but will NEVER go back.
Rediculous site.
Rediculous people.

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fak119
, TH
Apr 28, 2014 11:58 am EDT

How do they cheat?

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7:59 pm EDT

Electronic Arts (EA) stay away from them

I signed on to pogo to play spades but I am not able too.A group there put me on there so called hit list and now every time i try to set a table i get joined by one of them and they come in under a different name and they boot all of us off the table and take our seats then wreck my partners and I rating.Its weird how they do it too cause i set my tables for no watchers and if one of us happens to leave the computer is supposse tobe the only one who can play for the one who leaves, but they manage to come in as watchers or just come in as a player then boots the 3 that are all ready at the table and replaces all 3 of us with the players they choose to grab our seats as soon as we are booted.I have made many reports to pogo about it and the ones that are doing this action are still pogo members and they are free members and they hang out in a members only room week after week month after month and pogo does nothing to them at all but if a regular member like me says any curse word or anything like that to one of the cheaters i am telling you about they get permentally banned from pogo.I have seen already 12 or more regular pogo members banned for argueing with the game cheaters i speak about.Its frustrating and been a big headache for me cause i havent seen pogo do nothing to the group and I have taken screen shots of them calling members like me names or purposelly ghosting a table, thats not loading at the table and they do it intentionally.

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Gayle Sdao
,
Nov 10, 2008 8:13 am EST

Trust me when I say those of you that have complaints about being booted out or pop up blockers.It is more than likely your computer.If your memory is not up to par to handle all the graphics you cannot play the games.No one will tell you this it took me almost a year to find it out.I had my comp.
redone with new memory card, had all popup blockers removed.Had my Sun Java re-installed and I have no more
problems.Of course sometimes the internet does get overloaded, but it doesnt happen to often.If you are not happy with Pogo, it is probably not Pogo, it is your computer not
able to handle all the graphics.Have your memory on your
pc checked out, so you can put your energy in the right directions.Just trying to help by saying Pogo is not always
and in most cases not the bad guy..

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mngreat
Minneapolis, US
Mar 25, 2009 9:31 pm EDT

unable to get sound on any games you have- you told me to type in oberonmedia.com and it does not work for me. I was told to add this contact to my address book and I did-please contact me and tell me what to do . I've already contacted a computer expert at your company and they told me what to do and it doesn't work. HELP

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Dorothy L. Jones
,
Nov 07, 2008 1:26 pm EST

On my credit card statement there is a charge for a
game in the amount of $39.99 on October 8, 2017. I did
not order or receive any game from Pogo!
There is no phone number that I can contact Pogo and
my credit card insists that I phone Pogo and dispute
this charge. I NEED information as to how I can contact you and start fraud proceedings if this is the case.

Dorothy L. Jones

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Kaliloo
QB, CA
May 11, 2010 12:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Enjiss, why don't you set your table to 'Private' instead of no watchers. I also don't understand how non-pogo members are able to access member games. I don't think it is possible.

Anyways, I've been a member for years and years. I have a few complaints, but all in all it's ok.

wizegal

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corkie1951
, US
Apr 27, 2009 12:02 pm EDT

I have played Pogo games for years and did not have any technical problems until the last 6 months or so...and it was not my pc...I now have a brand new pc and am still having problems such as receiving messages that I do not have Java installed (and when I leave and come back in the game will load and play with no further Java issues) or the game will just freeze. I love Pogo games but can't stand the tech problems. I really have to wonder if you are a Pogo employee...

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2:12 pm EST
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Electronic Arts (EA) club pogo membership

when signing up for an annual membership for my husband and i, the understanding was that we both would have the year at a certain cost that would pay for the whole year. i find out later that only one membership was paid, and the other they charged monthly, which was extremely higher. i originally paid for both annual memberships and they only charged for one. it was agreed per phone call that we would be charged for both annual memberships. instead they swindled me into the monthly membership for one.

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mrspedlock
Macomb, US
Dec 08, 2008 3:14 pm EST

I was charged $8 ibcirrectly. I tried to join club pogo and had a problem w/debit card and address.

My bank was bought out by another and got a new card. I changed the card and my address remained the same.
Everytime I tried to put the card through, a dollar was charged. I did not realize this was happening until I was checking my bank account.Please help me.

Carol Pedlock

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Granny Maril
Bronx, US
Feb 17, 2011 10:14 pm EST

Games will not load on AOL Only on Internet Explorer. Even on IE it goes out from time to time. I checked with AOL, Dell and Optimum Techs and everything checks out with my computer so it must be Club Pogo. How do i get this resolved? I will drop my membership if this can't be fixed.

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diane fazio
,
May 20, 2008 10:26 am EDT

I have been playing for Pogo taken out of my Vizas for over 3yrs. All of a sudden I get a pop-up, Can't play unless I install a Java-plugin. None Of my other friends with Pogo had this problem, I tried for over 2 months, still didn't work, , but still paying for the service. Finally I hired a computer tech to try and fix the problem. I got into Pogo, finally something about a level 6 platform I had to install in my computer, Now it works, but I lost my orig page with over 3 mil in tokens, They want me to use the 14 free trail and start over... I just don't know what to do.I hope you can fix this problem for me.

Thank You,
Diane Fazio.

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scottsbabi22
Efland, US
Mar 03, 2009 7:30 am EST

I as well have an account with pogo. I would have to agree that they treat members and non-members different and I think it should be stopped.. I constantly get harrassed by non-members, and in a means of defending myself and family and reporting them they have said all of these nasty things to me about my family. I say 3 little things and get suspended. That is not the way i want to be treated, especially when I am paying for a service that I call stress free and peaceful these little unhappy have to come in and try to ruin other people's happy time.. So I really am left clueless as to why pogo wants to loose so much money over a thing like this. So if there are others out there like myself and the young ladies and young men out there that want to try and have something done about this then contact me please!

And my closure would have to be: CLUB POGO YOU SHOULD TRY TREATING YOUR MEMBERS LIKE MEMBERS AND NON-MEMBERS LIKE YOU CURRENTLY TREAT YOUR MEMBERS AND STOP WRONGFULLY SUSPENDING FOLKS WITH NO MEANS OF HARM AND BE WORRIED ABOUT THE PERVERTS YOU HAVE ON THIS SITE! THANKS,
J3NNIF3R

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vicky miller
Franklin, US
May 15, 2009 8:02 pm EDT

club pogo took 39 dollars and 99 cents out of my account today with out my auth. I was playing on this site as a guest and still have 4 days left of the free site. I want this money back in my account immediately. thank you

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Won't be fooled!!
Punta Gorda, US
Feb 18, 2010 11:36 pm EST

I do not believe the jackpots pay-out. I wrote to Pogo January of 2017 inquiring about the "Hog Heaven Slots" jp. A letter to the Editor about the same game/question was posted back in June of 2017!
I wanted to know when was the last time the "Hog Heaven" jp paid out.

No response.

I believe they are hiding a lot from paying members.

I hope there will be a very large class lawsuit and soon!

My heart goes out deeply to those members who are homebound or otherwise confined, on a fixed income, are ill, lonely, etc..

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tweedledee
Brandon, US
Dec 26, 2009 10:01 am EST

For almost 1 year I have requested I had problems with chatting while in games with my friends. It was working but all of a sudden (for at least 6 mos.) I have not been able to chat with my friends. It is very frusting because I like talking with people from all over and they try to talk to me and I cannot respond. Please help me in this matter I cannot seem to get anyone to fix this problem. It does not seem to be a very hard thing to fix. Please get me back so I can chat. Thanks .

Linda Bunn shelburneufo@gmail.com

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DM
,
Mar 20, 2008 4:06 pm EDT

Ive played in pogo since the year 2017, an just in the last week around 3/10/08 they've done something to the site, i am a pogo club member, an now every time i try to play a game, it boots my cpu up to 100% on the browser as tho some one is hacking into my browser, has any one had this prob yet...

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ursula Gifford
,
Apr 04, 2008 4:09 am EDT

I have been a club Pogo member since July 2017
for the last 3 months
I was unable to contact EA games as I am always told that I have incorrect Password.
I know my password.when I ask them for the password-they sent email giving me the password
I used.This problem has been going on for several months.
Can anyone give me telephone number or address of EAgames UK?

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topdog666
Wheeling, US
Aug 10, 2012 2:01 pm EDT

I`ve been a memeber of Club Pogo since 2017 and never had a problem. Now it`s 8/12 and I can`t play the games regarding Flash Player I try to install it and it says it`s all ready installed, but I still can`t play my games and I pay $40.00 a yr. When I try to talk to my friends sometimes it works othe times it doens`t. I can`t seem to get anywhere. I`m very upset over this. Can any help me? Thanks

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8:22 pm EST
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Electronic Arts (EA) fraud

Why do I keep getting charges on my credit card from this website when I have never ordered anything from you people, have no idea what you people are even selling. I also want to know how in the *#%! you got my credit card number. I am demanding an explanation!
Peace,
Marci See

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Guy Petersen
, SE
Jan 24, 2011 9:55 am EST

DRI*ELECTRONIC is the company EA Games Store uses. So Check if you bought a game or started pleying an online game latly.
I myself got scared when I saw it on my internet bank but later discovered that it was when from A game a bought from EA store online.

Hope it helps. And if you didn't buy anything from EA then you better have a talk to them.

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dri-diediedie
Denver, US
Jan 22, 2011 12:09 am EST

In my bank statement today there is a RECURRING CHECK CARD PURCHASE for DRI*ELECTRONIC ARTS with the phone number [protected] MN on my bank statement starting Dec 21st 2010. I have no idea what it is for. I will contact the bank ASAP. It started on the same day I made a small purchase for the ASI*HUMBLE BUNDLE but that might be just a coincidence. I have no idea how DRI got my CC info. Upsetting to say the least. Where's the pitchforks and torches?

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Patrick Wallace
Visalia, US
Jan 11, 2011 5:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

these people are thieves

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Patrick Wallace
Visalia, US
Jan 11, 2011 5:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

our credit card was charged without our permission. dont even know who this company is or what they sell

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Catharina Melin-Jones
, SE
Nov 15, 2010 5:58 pm EST

Charged as well. How do they get hold of ones credit card info?

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RenegadeRose
, US
Jun 18, 2010 9:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Same thing happened to me with this company...very angry!
Someone needs to file a Class Action suit against them.

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8:57 am EST
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Electronic Arts (EA) games wont load

We pay good money 40.00 a year to be able to access games for intertainment play, you can sit for hours trying to get a game to load. they dont. after 50 email to the company from their site they do not respond in a proper manner. they give you steps to follow on trying to fix the problem which never works. They need to fix their server, their games or what ever it is so the money we spent is not for nothing. this is ridiculous. to pay for a service you cant get. Please contact them and tell them to fix their stupid website and games. its a rip off

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Donna Rubert
Lockport, US
Oct 07, 2010 6:51 pm EDT
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How many comments do you want?

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Donna Rubert
Lockport, US
Oct 07, 2010 6:50 pm EDT
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This is crazy all I want is to play pogo games and for some reason I can't get it on line all I get is try free games .I am a member have paid for the year and would like to play games again

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Donna Rubert
Lockport, US
Oct 07, 2010 6:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Just please get me back on line to play pogo games I am allready a member

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Donna Rubert
Lockport, US
Oct 07, 2010 6:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Just get me back on line to play pogo I am allreadt a member

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Donna Rubert
Lockport, US
Oct 07, 2010 6:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been trying to bring up pogo and all i get are try free games I am allready a member I don't want free games please tell me what to do I have changed my user name I would like it to be ruppieandpapa@yahoo.com pass word the samewwjd777 can u help

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3:24 pm EST
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Electronic Arts (EA) they took my money now won't let me chat

club pogo took my money to join now they won't let me chat during the game. I want a way to contact them. all I am asking for is away to contact them they gave me a # but it has been diconnected.
thank you

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Update by LANA WININGER
Nov 27, 2009 3:28 pm EST

WHY WON'T POGO GIVE US AWAY TO CONTACT THEM. IS IT BECAUSE THEY ALREADY HAVE OUR MONEY AND DON'T WANT US TO CONTACT THEM?
I KINDA THINK THAT IS THE REASON. WHAT DO YOU THINK?

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sheila hensley
Independence, US
Jan 08, 2009 11:39 am EST

I resubscribed back in september to club pogo for a year . i can not play any of the games. i need this straigthed out it has gone on long enough. I want to play the games that is what i payed for.

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jane pearce
,
Sep 18, 2008 8:06 am EDT

i have had the same email sine i ve started with clubpog and i only wamt one. that is hotmommie47@yahoo.com. i dont want to be paying for more than one account. i hope you can fix this problem. thank you jane pearce.

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little dallas
Mary Esther, US
Sep 25, 2011 8:44 pm EDT

for 6 months of last year was ok after that i couldnt play any more my e mail address had changed ive gone in to try and change it but icouldnt now they have charged my account again can you please help this is my only form of entertainment.?

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Nancy Kudlacik
, US
Dec 28, 2008 5:00 pm EST

not able to play any pogo games. Pd to be a member and have nothing as of yet. Please fix asap. Always get and error has been made or oops something is wrong. I want my money back or be able to play all the pogo games I've pd for.

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tinlil180
,
Nov 05, 2008 11:49 am EST

after clicking to get to game site after the final click to play computer goes back to my screen saver

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evelyn bahnfleth
oakford, US
Mar 01, 2011 3:03 pm EST

i am a paid member and cant get on pogo

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lovepuptux
Pueblo, US
Aug 02, 2009 11:09 pm EDT

i lost my club pogo

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Barry Geller
,
Dec 02, 2008 4:45 pm EST

Can't restake when ever I have winning hand.

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susan'suzi' dean
,
Nov 30, 2008 4:43 pm EST

l[ke tro getr what i paid for ori willcall consumer proyection

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deb bean
berryton, US
Jul 27, 2012 11:54 pm EDT

where do i go to sign my password to get to the main screen for members it wont take me there

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