Complaint Rating:

Company information:
North Carolina
United States

I have a 2 year contract with Clearwire. Over six months ago I moved to another part of the city. At my new location, the connection speed is terrible and I frequently have trouble connecting to the Internet. I have complained to Clearwire about this several times. Finally, I had enough and called them to cancel. I was told that my contract had three months remaining and if I cancelled now they were going to charge me a $180 fee for early termination. They will not let me out of my contract even though the service has been poor. I am outraged by this. Didn't the cell phone providers try to do the same thing for customers that wanted to cancel early? It is time for Congess to step in once again and put a stop to this type of ripoff. I intend to forward a copy of this complaint to Clearwire as well as my state Senator in North Carolina!