Complaint Rating:

Clearwire came to our office and offered a special promotion to us. I had the sales rep come to my house to install and sign contract. Salesperson said it was easy, just plug in. I had him plug it in and it did not work. After about 2 hours of trying he found out that the signal from the one tower they had did not reach our area. He said that their should be a tower up within 2 months. The promotional offer was only about $4 a month. We signed the contract, but made it clear to the sales rep. that this was for my business. Since we had no service in our area or anywhere my clients lived, my husband took it to work and just surfed the Internet. Couple of months passed and no tower, but now they were charging us full price. After SEVERAL phone calls, someone put my account on hold until the tower came up. Last month I received an e-mail stating that my account was overdue. I e-mailed them and told them that my account is suppose to be on hold until the tower is up. They said even though the tower was still not up, they could only put the account on hold for 3 months. I have tried every possible way to resolve this matter with Clear wire, but no one wants to help. Every e-mail and customer service agent wants me to call the local office and the local office will not call me back. Customer service will not give me the district mangers number and told me to go up the chain of command, starting with the local office. I told them that the local office will not call me back. She told me to keep trying. They open a lot of these account earlier this year with the anticipation of having the tower up soon. I am sure I am not alone with this problem. I think the local office knows that customer service is direct customers to them and they are just simply not replaying. They probably figure that we will get tired and not want our credit ruined, so we will cave in and pay the fee until our contracts are up. I even told the Customer Service manager this and she said just try the local office again. I have no service in my area or and in my clients area and they still want me to pay the monthly rate.