Complaint Rating:

Company information:
clearwire
Jacksonville, Florida
United States

Heres our problem with Clearwire, We canceled our account sent back the modem with ups tracking they emailed to us but was charged for service for the next month and it was more then they usually charged they had added another 5 dollar fee for a web page. When we called to camplain about charge we got the run around that they had not received the modem yet that the charge was valid. ???? We had clearwire for over 4 years and we had ok service and except for rain fade etc... I really dont have any complaints. We had a good signal and until my husband decided he wanted a faster connection and went with cable and canceled our clearwire service. Instead of a thankyou and doing what they should have done, cancel our account, they charged us for another month more then we normally were charged. I guess they dont want our business back if we decide cable is to expensive. We have met our contract obligations and there was no reason for them to charge us for another month. If it is not resolved we will file a complaint with the states attorneys office. We may have to cancel the debit card we used to make sure they do not attempt to bill us again. Our bank has offered to demand payment back also. I dont know about you but 43 dollars is alot of money to let a company steal.