Complaint Rating:

Company information:
CIC Credit Monitoring
United States
Phone: 877-4816826
www.freecreditreport.com

I have been trying for months to resolve this issue and still can't seem to get anywhere. I always review my credit report at least once a year and have simply paid a flat rate. In 2007, I did the same but had read that anyone can get a free report once a year. Since the website indicated that it was generated by Experian, I felt it was reliable.

Since ordering the report in early 2007, I have had unauthorized monthly charges that have CCI Credit Monitoring in the transaction report. I have called the customer support number several times and spoke to a real person once who assured me that I would not be charge again. Funny thing is, the charge of approx $10 was credited once and a new monthly charge of $11.95 has been applied from that point on. I have sent several emails, with read receipt. A read receipt was returned on the first email but never again.

I did contact my credit card company who said I would have to file a written report with documentation of all my attempts to resolve the issue on my own and that it could take several months for the matter to be resolved and my money returned.

Has anyone had success at putting an end to these unauthorized charges?