Complaint Rating:

I became involved with HOMEOWNERS ASSISTANCE IN CALIFORNIA, this was a scam stating that you give them $2500 and they will have CHASE give me a lower interest rate. They advised me not to pay my mortgage and they would work all of the details with Chase. None of this is true, they were closed and I received notification from the attorney general of this status. I contacted CHASE in 6/09 about my mortgage, CHASE did not offer any assistance or help, I paid back from my 401k over $40, 000 to catch up. I would contact CHASE numerous times to see the status of my account. CHASE never contacted me and when I would contact CHASE it would take me over 3 hours and I would be transferred to over 12 diiferent numbers. No one would take resposibility or ownership. The reps were ignorant and not caring about customer needs. I was an Assistant V.P. at Wachovia for 42 yrs., if I ever handle a customer in the manner CHASE did, I would of been on probation. Various numbers I would be transferred to: 877-419-6493, 800-981-3792, 866-8672109, 800-848-9136, 888-310-1362, 800-446-8939, 888-330-5787, 800-981-3792, this is a disgrace. Today, 1/13/10, I conatacted CHASE to ask when will they be generating my 2-1-10 coupon payment bill for my 2-1 payment, all of the above numbers could not give me a DIRECT ANSWER. This is unforgiveable, not only could I not get an answer, I was transferred back and forth to all of the above numbers. This happened anytime I placed a call to see if I my payments were received. What happen to the bail funds from the President, this bank did NOTHING to assist me.