Complaint Rating:

America's Servicing Company tried to take out a payment that was three times the amount of the original check we submitted to them. We called to try to get the payment reversed and to get them to send our bank a letter of error, and all we got were stalls and run-arounds. One customer service representative told me that it would take up to 2 weeks to submit a letter of error. We're extremely angry because they caused the error and we're being penalized for something they did. We were told two different things by two different agents. They tried to tell us that they were having problems getting in touch with the department that normally handles these types of problems. When we asked for the number for that department, they told us they couldn't give out that information. This is our first bad experience we've had with this company, and if they handle business this way, they're in for a rude awakening. We as consumers need to learn how to combat these problems and take action against companies like this one. We will not take "NO" for an answer when it comes to our finances.