Complaint Rating:

Company information:
Greater Manchester, England
United Kingdom

I am planning a trip to England next year (2010) and will arrive at Manchester Airport. I contacted this compamy thru thier website and booked a vehicle. They sent out an auto reply saying my booking had been recieved and a confirmation would follow. About 10 days later I still had not confirmation, so I emailed them asking when I would get my confirmation, also I asked what the problem was and could I help in any way. A few days later I got a reply saying there was no problem and my confirmation would be sent shortly. Again I waited about 10 days and still no confirmation. I emailed them again saying if there was no confirmation by the end of the working day please could they consider the booking cancelled. Two weeks later and I still have heard nothing from this company. I contacted my bank, once I had explained they marked my card as lost which would stop any money being drawn and they are sending me a new card. I will not be contacting this company again and would strongly recommend against anyone else contacting them. If they run their fleet of cars like they run their office staff it must be a fleet if wrecks.