Complaint Rating:

While my husband lay dying, Capital One took 2 payments rather than 1 out of my account and would not return it... they caused my account to be 600.00 over drawn!!!

And the day of the funeral they hounded me for money after I said he was DEAD and it was the day of the funeral... I would talk to them the next day... NO they just kept hounding me in front of my family. I finally hung up on them. They are relentless on their calling and I have had a loan with them for almost 5 years!!!

Do not ever do a payment over the phone.. they will get it wrong

And after making arrangements, I had a funeral back in the state we are from originally and they did it that day as well!!! in front of relatives again... I was appalled at thier treatment of a customer they are making thousands of dollars off of at a time like that

Infurated in Tempe