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Bottom Line review: unsolicited book! 146

J
Author of the review
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bottom Line Books keeps sending their annual book despite notes sent to the on the prior bill. These books are unsolicited and there is no apparent way to stop delivery. According to others in this predicament, if you fail to pay for this unsolicited book they threaten to mess up your credit report.

This is an out and out criminal scam on the part of this unscrupulous company and we don't seem to have any recourse except to pay.

146 comments
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azflower
, US
Oct 20, 2018 3:40 pm EDT

i would appreciate knowing why these books were shipped tome as i did not order them.

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Susan Deese
, US
Nov 08, 2017 2:38 pm EST

Certainly there is much to complain about, but I must admit to a love - hate relationship with BOTTOMLINEINC.com and all of there affiliated marketing. Yes, they send junk mail and email. The more you order the more you get. But, I browse them anyway, in the reading room / while sitting on the "throne". Sooner or later an order gets placed, and- read the thing before you return the card to get your order started -somewhere there is most likely some fine print saying something to the effect of "you may receive future things to preview..." which means more things will arrive later that you must either pay for or return!
They certainly don't want you to do the latter, so they send the later, unexpected book (for instance) along with an invoice "acknowledgement" perhaps with a ship date on it likely 2 weeks prior to your receiving it - leaving 2 weeks before your free preview ends... YIKES! But, you did not ask to see this book, or worse, you are not in town that week and it got left on your doorstep in the rain, or whatever - You DON'T WANT IT - but you need to return it on time... WHAT TO DO:
1. Make some sort of copy of the bill, envelope for it, and any other pertinent info as backup for your records.
2. Go to https://bottomlineinc.com/customer-care and then to the appropriate division (i.e., Bottom Line Books)
3. Click where it says "Print Return Label" (or something similar). It may not look so much like a link, as the first part of a paragraph. It is a link to (as of this date 11-08-17) print their postage paid return label, through USPS. Print, copy, and mail!

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Susan Deese
, US
Nov 08, 2017 3:02 pm EST

(continued...) There will not be any return label with the unsolicited shipments, nor any clues for returning at their expense. I had to hunt it down after reading the complaints on the web and BBB.
I even though of this before I found the link... since there were other junk mail from them in my reading room still, some of which contained a postage-paid envelope for sending in a "free preview" request (to a different PO box than is on payment envelopes): perhaps the envelope could be used to send them their book back, just change the address? Nah, might be illegal.
But, why not use it anyway, if they continue to bombard you with previews after you say STOP!
Stuff your prepaid envelope with whatever message you really want to get across to them, perhaps their own junk flyers by the pound? A request for money instead of future mailings? You personal letter to the CEO about their disregard for your request to be removed from their list? If you do enclose their preview order card though, be sure to obliterate any part of it that may be construed as a "Yes, I want to see it".

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Stacey
Boston, US
Mar 05, 2009 7:53 pm EST

I received a book called Treasury of Health Secrets I did not order. I returned the book within the correct time line for returns only to be sent another bill the following month asking for two payments instead of one. On the invoice there is no phone number or website address. I don't need this hassle...I feel they are going to harrass me until I pay for something I did not order or want. I refuse to be bullied by them! If, you have any suggestions I would be happy to hear them. At this point all I can think of to do is to send a letter telling them to cease otherwise I will have my lawyer handle this situation.

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Tonee9452
Zuni, US
Aug 28, 2009 10:08 am EDT

I keep getting a bill about books that I have never received. I ordered a book entitled, "Treaury of Health Secrets NE", once at the beginning of the year online through some pop-up ad. I did not receive the book for about 3 months and decided to order again because I thought maybe I had not done something right. Well, here it is almost Septemeber and I still have not receive one book and yet I am getting threatening letters about reporting me to a Collection Agency for $47.94 x 2, which represents 2 on the same book that I NEVER received up to this date.

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leona laws
Bear, US
Jan 18, 2011 4:20 pm EST

I owed a balance for 2 books. I sent separate checks for both. Both checks were cashed. I received a notice for collection if I didn't pay another 21.97. I had paid 16.97 thinking that was full amount of bill. I called got a run around. Called again got alittle more information found that I did owe 5.00. Wanted to pay it over phone. Told no call back tomorrow 1/18/2011 to speak with special not there today holiday. Called on 1/18/2011. Told call back in 3 days cause she is requesting money to be moved to right book acct call and talk to specialist in 3 days. Can't pay 5.00 balance cause they will take the 21.97 all over again. Wrote aletter of complaint to specialist with given address along with 5.00 check. want it remedied so I can put this to rest and move on. what does a consumer do when you cannot trust the billing office or acounting office of a business?
How do you protect yourself from their shooddy business practices when you paid them and they claim not to have gotten paid or they hold on to the checks and applied late payments that should have never been. What do you do when you talk with representatives who are only given some of the information and can't see the bottom line to fix the problem?

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what???
Denison, US
Dec 15, 2008 12:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Account No [protected], invoice/37-018-[protected]-4/2009 Health Breakthroughs ($29.97 S&H $6.95 Total balance $36.92)

Received this book thru postal service with a damaged cover. I wish to
return and replace this book.

What is the procedure, address, ect...

Please reply promptly - Thank you - Linda Harbison (e-mail address:
jdharbison@cableone.net)

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Romaine Willliams
, US
Jun 29, 2016 4:59 am EDT

I've been receiving Bottom Line Newsletters for quite sometime, until I decided to stop the subscription, I wrote a letter, canceling my subscription, and I thought that was the end of it, until they continued to send me the newsletters, and I would write refused on the newsletter, and return it. Now they are calling me, but I blocked their number because it is nothing to talk about, and if this harassment continues, I will contact the Better Business Bureau.

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rebecca & david wortham
Kerrville, US
Jun 03, 2016 8:16 am EDT

I saw an ad for a free book of things you can take to heal yourself, so, I ordered it. When I received it came in this big box, I thought nothing about it, thinking the book was probably with all these remedies. So, I opened the box inside were these three little paper back books, that was the free books, which is okay. But, this thick hard back huge book came with my free books that I never asked for nor knew was coming. But, now, they are expecting me to send this thing back, pay for it, or take punishment on my credit. I did not have an option in receiving this thing so why should I be held liable for it. I should be able to take out in my back yard and burn it if I want to !

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Rottenbooks
, US
Mar 30, 2016 6:06 am EDT

I specifically told them not to send anymore books to my 90 year old mother.
6 months later, a book arrives. I take it right down to the post office, with return to sender written all over it.
Now, the bills arrive for $43.95

I tried to call their customer service number [protected], it answers with a list of numbers then dials a number, followed by an error message.

Talk about the run around

BAD COMPANY TO DEAL WITH! They send you items you never order, Bill you, and then you can't reach them.

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muthuswamy kadayam
,
Nov 24, 2008 12:56 pm EST

I bought one book and paid for it.Since then, they have been trying to send books without my consent.I wanted to send it back but was not willing to pay for postage.I asked for postage paid label but it was not sent.Now, they are tryoing to twist my arm by sending me a bill for payment.I am also getting e-mails from Bottom Line Books Personal and I am not sure if they are one and the same, Please take action to ensure that I am not harrassed by them.

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CandidaE
Bayamon, Puerto Rico, US
Oct 30, 2009 6:39 pm EDT

Bottom Line Books are sending bills for unsolicited books. They are billing me for $36.92.
I have not and do not wish to receive anything from this company. They have no phone number, no website.

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Frances Lee
,
Feb 04, 2008 12:00 am EST

This company has twice sent me books that I did not order. They have my name and address but I never ordered the books. I had to pay to send the books back and will have to do he same again. What can I do about this? Their address is P.O. Box 10292, Des Moines, IA 50336. Plz advise smb!

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Stanley Hobbs
,
Jun 06, 2008 4:08 pm EDT

Today June 6, 2008 I received an unsolicited book which this company wants to bill me for $35.90.

I dind't order it. I will return the book when they send the $5.95 postage. Also I want my name and all information removed from their records.

I hope I don't have to take legal action over this matter.

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jennysman
Dallas, US
Feb 16, 2012 4:53 pm EST

Sending books and invoices for items never ordered on requested

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James T Davis Sr
Memphis, US
Feb 02, 2011 9:58 pm EST

I recieved books that I did not order.

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bottomline books
Grand Island, US
Dec 18, 2010 6:39 pm EST

recieved and billed for book i did not order

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NORMA MURREY
Lake City, US
Dec 07, 2010 2:58 pm EST

I NEVER ORDERED THIS BOOK. I NEVER OPENED THE BOOK. I SENT IT BACK REFUSED. NORMA MURREY 12-06-10

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lears charlie
New Port Richey, US
Mar 11, 2010 4:28 pm EST

Have requested no more books and they keep sending their garbage

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Gladys Fundora
Miami, US
Aug 11, 2009 10:59 am EDT

I did not ask any order, and I received two. I am returning it. Please stop sending me anything.

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pal g bevels
Chino, US
May 14, 2009 12:46 pm EDT

this company sent me books that i did not order. i want to return them.

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yolanda mendoza
Benicia, US
Apr 23, 2009 9:55 pm EDT

I received an invoice from Bottom Line Books for $47.94 for books I DID NOT order nor received.

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Leon Thompson
Ada, US
Mar 26, 2009 11:12 am EDT

I have been receiving bills for Treasury of Health Secrets, which I never received.

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NANCY CHRISTIAN
LAUREL BLOOMERY, US
Jan 09, 2009 11:45 am EST

I DID NOT ORERED THIS BOOK. PLEASE DONT SEND ANY MORE.

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DONNA WITTEMAN
Henderson, US
Jan 05, 2009 1:28 pm EST

BOOK WAS SENT THAT WAS NOT ORDERED. BOOK WAS NOT EXCEPTED WHEN DELIVERED TO THE DOOR BY MAIL PERSON.

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Hiram
,
Dec 02, 2008 5:46 pm EST

I recieved a package of books that I did not ordered.

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DONALD MARESCA
,
Nov 16, 2008 8:21 am EST

I RECEIVED A BOOK I DID NOT ORDER AND GET NO REPLY FROM THEM.

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MICHELLE
,
Nov 15, 2008 2:20 pm EST

BOTTOM LINE BOOKS SENT A BOOK AFTER THE AGENT WAS TOLD SEVERAL TIMES ( NO)

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Kenneth Ivanson
,
Nov 14, 2008 3:00 pm EST

They sent me a bbok that I did not order - I have not been billed and I will not pay if I am billed,

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penny bowles
,
Nov 03, 2008 11:33 am EST

BILLED FOR BOOKS DID NOT ORDER OR RECIEVE

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John A
,
Sep 15, 2008 6:55 pm EDT

Company claims payment not made - bank statement indicates otherwise.

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JAMES PATTERSON
,
Aug 26, 2008 5:55 pm EDT

PAckage recieved not ordered.
attempted to refuse and return

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Fabio Ciccarelli
,
Jan 12, 2008 12:00 am EST

I am receiving an invoice for $24.62 for a book never ordered, never received.

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MontyBeFree
, US
Feb 12, 2014 1:42 pm EST

I may have ordered a book, hoping it would be free, but it wasn't. So I paid my bill. Well come to find out what I paid for was another subscription to the magazine. You can't pay for a book online, they don't have that capability, how convenient. I bet this collection agency is a subsidiary.

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dlmcneilo845
Lampasas, US
Dec 06, 2008 10:42 am EST

Received book "2009 Health Breakthroughs". Book was not ordered by me and will not be paid for. There is no phone number to call to return book. Package has not been opened but endvelope marked "Open Up!" attached to envelope was opened. That is how I determined title. I will return book it I receive return instructions.

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Charles Bass
Tampa, US
Aug 11, 2010 10:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was told, they were FREE.
Now, I'm told, "I OWE THEM"

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w9pnr
Trinity, US
Feb 16, 2011 3:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Books sent that were not ordered - even after an explicit letter to remove me from all mailing lists and data bases in their company. No response to letters of complaint. The books just keep on coming.

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Gina Brady
,
Apr 04, 2008 7:36 pm EDT

I have received a bill for 25.60 for a yearbook I never received nor did i order it.

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Gina Brady
,
Jun 02, 2008 11:19 pm EDT

I posted a complaint against this company about their devious scam to try to force me to purchase your product. Now you have my personal information posted on the web. I am requesting that you remove my information from your sight. I will be forced to seek legal assistance in this matter. Thank you, Mrs. Brady

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Roxy Stevens
,
Sep 11, 2008 3:03 pm EDT

I received a order of books from Bottom Line Books today which they say was ordered on the internet with the total amounting to $47.94. I of course never ordered any books. I am a widow and cannot afford this kind of luxury. On their bill there is no phone number or internet address and I find this frustrating. I don't want these books and do not know how to get them back to Bottom Line because they are to large to fit into my mailbox.

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Wm
,
Nov 25, 2008 1:08 pm EST

Didn't order any books. Do all mine through Amazon. Funny thing, tho. This happened shortly after I ordered some things through QVC!