Complaint Rating:

Company information:
Boots Plc
United States

On 2nd September 2008 I took in a film to be processed. I used the 3 day service. A week later the photos still hadn't come back. I was told to come back again in a week, which I did, and the photos still hadn't come back. I was assured that they hadn't been lost. However, a month later when I returned to collect them and they still weren't there, I was asked to fill out a form and describe what was in the photos. I also gave the assistant at Boots a photo of my little girl to use to identify the photos they'd 'mislaid' at the lab. I was promised I would get my photo back.

6 months have now past and I wrote a letter of complaint, but only received a tatty handwritten reply with a photocopy of my photo!!

I still don't have my photos.