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Charged twice for my booking at Blue Waters Hotel
I booked for 7 people to stay for 4 nights on Booking.Com.
I was charged on my credit card for the booking on 14th Feb 2023
When we arrived to check in on the 8th March 2023 I was told the rooms had not been paid for.
I made another payment with my credit card.
The manager on duty immediately said they had double charged me and would immediately refund my card.
I have since not been refunded and I have left the country to return home.
I have emailed all the Blue Waters contact emails and have had no response.
Desired outcome: Refund as promised
Service at the hotel
I was very unhappy with the accommodation that I booked. The internet pictures do not do justice for the hotel, the noise levels are atrocious and the worst of all I had roaches in my room. If I never booked and paid for this hotel in full I would have book out and into other accommodation elsewhere. It is the worst hotel I have ever stayed in and will NEVER recommend this hotel to anyone. At breakfast the waitrons lean over you to pour your coffee.
I wish I had seen this review before booking into this hotel that would have saved me a lot of irritation and disappointment!
This is the worst hotel in Durban service is appalling, their room key cards do not work and the rooms look very unclean! Requesting staff to assist doesn't help because they seem irritated that you even complain.
Blue waters should be downgraded to 1star hotel it's an insult to 3star hotels!
Is Blue Waters Hotel legit?
Blue Waters Hotel earns a trustworthiness rating of 88%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Blue Waters Hotel. The company provides a physical address, 2 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Bluewatershotel.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Bluewatershotel.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, Blue Waters Hotel appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
However ComplaintsBoard has detected that:
- Bluewatershotel.co.za has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The bluewatershotel.co.za may offer a niche product or service that is only of interest to a smaller audience.
Overview of Blue Waters Hotel complaint handling
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Blue Waters Hotel contacts
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Blue Waters Hotel phone numbers+27 860 312 044+27 860 312 044Click up if you have successfully reached Blue Waters Hotel by calling +27 860 312 044 phone number 0 0 users reported that they have successfully reached Blue Waters Hotel by calling +27 860 312 044 phone number Click down if you have UNsuccessfully reached Blue Waters Hotel by calling +27 860 312 044 phone number 0 0 users reported that they have UNsuccessfully reached Blue Waters Hotel by calling +27 860 312 044 phone number+27 313 277 000+27 313 277 000Click up if you have successfully reached Blue Waters Hotel by calling +27 313 277 000 phone number 0 0 users reported that they have successfully reached Blue Waters Hotel by calling +27 313 277 000 phone number Click down if you have UNsuccessfully reached Blue Waters Hotel by calling +27 313 277 000 phone number 0 0 users reported that they have UNsuccessfully reached Blue Waters Hotel by calling +27 313 277 000 phone number
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Blue Waters Hotel emailsinfo@bluewatershotel.co.za81%Confidence score: 81%supportreservations@bluewatershotel.co.za80%Confidence score: 80%communicationonlinereservation@bluewatershotel.co.za79%Confidence score: 79%info2@bluewatershotel.co.za79%Confidence score: 79%supportguestservices@bluewatershotel.co.za78%Confidence score: 78%supportreservations3@bluewatershotel.co.za77%Confidence score: 77%communication
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Blue Waters Hotel address175 Snell Parade Marine Parade, Durban, 4001, South Africa
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Blue Waters Hotel social media
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