Complaint Rating:

Company information:
commerce bank
Rainbow
Kansas City, Kansas
United States

The manager at the Commerce Bank at the rainbow location is completely rude!
I was charged for the overcharge fees for a withdraw, and I had $20, 000 balance at the bank at that time. Moreover that is a withdraw my wife made for $500, and she deposited the withdraw into her account at the same commerce bank location immediately.
Isn't that rediculous??????????? And no one told her about the overcharge fee when she made it.
When I came back to talk with the so called "manager" at this location, the fat lady was very impatient and said the overcharge is justified and she was even irritated. When I asked to speak with another personal banker, she told me that she is the manager and without her permission that banker cannot help me at all!

I said thank you and left.