After five years, I received a telephone call tonight from Barbara from BTTC. As many have already written, our troubles began in 2008 after receiving a phone call from a representative from BTTC advising us (husband and myself) that we had "won" a 7 day, 6 night stay in Mexico, plus 4 days, 3 nights in Florida or Las Vegas. Yes, Mr. Fischer, we were told we had "won" the above trips. After going over the details with the representative (and trust me, I can and will provide more details because I do have notes & emails to prove everything I am writing), we were advised we needed to pay $500 for administrative and tax fees. That should have been the red flag for us but it wasn't. We paid $500 and our certificate for the vacation package was mailed to us. Nothing in the certificate indicated vacations were based on "availability." The only caveat I remember was having to provide 60 days notices prior to the travel date requested.
We contacted BTTC in late 2008 or early 2009 in an attempt to book the vacation to Mexico. Several telephone calls were made and messages were left, but NO ONE returned our calls. Finally, we emailed BTTC and several days later, a representative by the name of Johnnye exchanged emails with us. Again, I have saved all emails and can prove everything I am writing. Johnnye was not quick in checking our requests and in fact, was quite rude to me. My husband contacted Johnnye to satisfy any misunderstanding and rudeness. This didn't last very long as every attempt we made with Johnnye to book the Mexico vacation resulted in non-availability for the dates we wished to travel. Again, our requests were ALWAYS presented more than 60 days in advance of the time we wished to travel and we were always informed there was no availability.
After much dissatisfaction with Johnnye and her rudeness, we contacted our credit card company to report that we were not receiving what had been promised in the travel certificate. Our credit card company is American Express and we provided all documentation to them, emails, certificates, etc. AE contacted BTTC and apparently BTTC assured AE they would make good on the certificate and extend our certificate timeline for an additional year at no cost.
Five hundred dollars is a lot of money to lose and that is exactly what has occurred. The terms of the package we were promised were changed with no notice to us. The resorts we were advised were our winnings were never available. Puerto Rico was offered as an alternative, which we turned down.
I find it rather ironic that five years later this company is calling us again in attempt to get us to revisit what they have to offer. The only way I will entertain anything this company has to offer is if they refund my $500. At this point, I am not interested, nor do I trust anything that BTTC has to offer.
Mr. Fischer - if you want to make this person happy, give me back my $500, otherwise, I will relay my dissatisfaction with BTTC on any and all complaint boards. I don't care that you think this is a threat, it's not a threat, it is a promise. Further, don't call me a liar, I can prove every point mentioned above.