Complaint Rating:

Company information:
Chrysler Financial
United States
chryslerfinancial.com

I needed to defer my August '08 payment. All seemed to go well until I received a bill for my August truck payment. I also received a letter informing me that I was being taken off auto pay. I called Chrysler and got the run around. The rep was rude and when I asked for a supervisor he refused to give me one. He told me that all was well and that I would be back on auto pay in September. Guess what?? Didn't happen. I checked my bank account and found the money was still there. I called Chrysler again and went through and hour of aggravation. I was forced to pay my payment over the phone and was charged a $10.00 processing fee. I had no choice, it was pay or my credit would be damaged. Has this happened to any one else? I can't believe it is legal for a company to do this. It was their incompetence and I, the consumer, had to pay for it.