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The good, the bad, and the ugly - discover what customers are saying about Austins Affordable Autos

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On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Austins Affordable Autos's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Austins Affordable Autos, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

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05/23/11 Worst Dealership in Vancouver WA If you want someone to lie to you and play games. Austin's Affordable autos & Matthew Austin the Criminal is the place for you. I have never experienced salesmen as rude as the ones at Austin's or a manager as creepy as Matt Austin. The manager there will lie to you and then try and scam you. Do not go here to by a...

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Austins Affordable Autos Matt Austin Austins Affordable Autos Perverted Owner Sleazed on my Family

1 year ago I signed an 18 month contract at Austins Auto's on a 2000 Jeep cherokee, The initial buying experience was a nightmare, The staff at Austins (including the owner) ALL appear to have some sort of either mental or drug problem, Or who knows, maybe both!

The sticker price on My Jeep was $4, 500 I put $1, 500 down, and the same day I bought it I had to put it in the shop because it wouldn't make it off the lot! it was a fairly minor repair to make this vehicle run, so I agreed to pay for it so now in order to drive this vehicle off the lot i have put $1, 700 into this Jeep!

That was hardly the end of repairs!

the first 2 weeks into this Jeep I replaced The head gasgits, The heads, the breaks, the rotors, 4 new tires, shock towers, shocks... the list go's on... So it has been 1 year now and I have missed not 1 payment! I notified Austins that my payment would be 5 days late, And Austins said that was no problem at all, Just be prepared to pay there oh so ridiculous $20 per day late fee! so as irratated as i was that after being such a patient loyal customer I Was being treated like this, I had no choice but to agree. THEN 3 days before the day we had arranged my payment to be made Austins REPOES my car! Mind you at this point I have only 5 payments left on this jeep and thousands into it! when the repoe man shows up I was on my way to get my children from school, and they go to school out of district so it takes me nearly one hour to get to them! I was sure that there must have been some mistake! So I called to ask why they sent repoe people when they knew I had made arrangments?

The WT So called "manager on duty" wile Mr. Austin was behind bars again, Litterly Laughed! and said "it happens to be my legal right!" I was utterly shocked! I was not even a week late! AND i made arangments with them!

i started crying, not knowing how I was going to get my kids!

I begged the lady to at least let me get my kids.She said in a very snoty voice " it's not my job to care about kids!" So needless to say My husband and I were LIVID! and we went to the dealership the very next day and said we have had it with this dealership and we want a payoff amount on the vehicle, the payoff we were givin was consistent with our records.

When we came in to talk with the Mr. Austin and offer the funds, he DENIED payment and said there must be some confusion we actually owe $3, 500! Now tell me how that happens when 1 year ago the sticker price was $4, 500 and we haven't missed 1 payment?!

Mr. Austin blantently told us his house is in reposession and anyone who is even 1 day late is getting repoed! and apparently having a couple thousand dollars added to their contract as well! Our Jeep now sits on the Lot with a sticker price on it for $5, 999!

this is the THIRD time they have repoed that Jeep from a customer who was close to paying it off! needless to say My husband and I are taking the money we were going to use for the pay off and getting an attorney! So that is how they keep a inventory! they wait for you to be 1 day late then they repoe your car!

BE CAREFULL DON'T THROW YOUR HARD EARNED MONEY AWAY AT AUSTINS! WE WILL ALSO BE CONTACTING THE NEWS AND WE ARE IN THE WORKS OF FORMING A VERY LARGE PICITING GROUP! HOPE TO SEE YOU THERE! :) MR. AUSTIN YOU HAVE RIPPED OFF THE WRONG PEOPLE THIS TIME MY FRIEND! PEOPLE MIGHT LIKE TO TAKE IT IN THE ### IN THE JOINT, BUT WE CIVILIANS DON'T TAKE IT LIKE THAT!

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trisha powell
Portland, US
Jun 26, 2011 8:45 am EDT
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this story is a complete fabrication which has been cut and pasted with new details added each time. These lies are fabricated and repeated by the owners ex ( a stripper ) that he is currently in a nasty custody battle with. Please note this company has been in business for 25 yrs, and had no negative posts or reviews until the dozens that came in the past 11 mos since the custody battle began... Things that make you say HMMMMMM

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Austins Affordable Autos Bad Smell in Austins Affordable Office - Staff Making Fun of Manager Matt Austin

Smelly Experience
To the owner / manager

I work hard for my money and expect alot in this poor economy. You should have a good look at your staff and / or your manager because they lost a potential sale.

Very weird experience. I went into this place recently as there were balloons everywhere - something like a blow up sale or blow out sale. Well, it was pretty quiet at the time and I just looked around which was cool. When I went into the little building they have there I could swear I smelt dogs (you know). So that was the first weird thing. But the weirdest thing was hearing the staff, if thats who they were frankly gossiping about some guy called Matt Austin (who must be the owner or the son or something?) and kinda cracking jokes about him. I didn't think too much about it. The receptionist asked if I was ok - she seemed really busy on the computer but bored and kept looking up at me and at the other guys.

I said I was ok because I then realized the "staff" were talking to a customer. I could hear this guy on the phone getting louder complaining about money and I got the idea he was the manager. As he got louder the receptionist looked more uncomfortable and I just left. There was shouting in the office as I left and I just hurried on down the lot and jumped on my bike again. As I went out I found this flyer printed up by someone with a beef against them and I just thought no I don't think so.

Don't know if it was just a bad day or what but I work hard for my money and I expect better service than that. I'm still looking for a car because I'm not in that much of a hurry - but I can still remember the smell. But I was looking and could have been talked into a car if the right one was presented. I had a cash deposit of $400 and could have produced more if needed. My credit is not perfect but I'm normally a good payer and have now got a regular part time job.

I just expected more. Two stasr. OK its a car yard so its pretty much just a shack on stones - I can't believe the the smell in there.
Price Range: $1, 000 - $1, 500
Recommended: No

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Smnelsxw
, US
Apr 21, 2018 10:52 pm EDT
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Honestly ... if you have seen horrible posts about the guy for years ... you would start to question what kind of friends you keep? I myself recently came across a string of complaints online about him ... I did a quick google search that brought me here and to manyyyyy other posts ... the common denominator here is this dude. From an unbias standpoint I would deff steer clear of him, his cars and his drama. He deff sounds like a run of the mill creep.

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Tami292
, US
Feb 11, 2017 9:42 pm EST

Ridiculous that you give a voice to ignorant and liars . The guy is rich and successful and has self literally 50, 000 cars in the Portland area over a 25 year career . I have seen lies and dirt posted about this guy for years . Posts by exes, repossessed customers pissed with no recourse but to post lies on the Internet etc .

These sites and forums where people can anonymously post lies disgust me .

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12:15 pm EDT
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Austins Affordable Autos Matt Austin Lie, Sell, Illegal Repo, Cycle & Fake Reviews

There are 88 fake, duplicate positive reviews written in blocks of 10 and 20 all on the same day that follow real customer complaints that "disappear", Its not just here its insider pages & Yahoo reviews and a few other smaller sites.

There are 8 negative reviews - mostly pointing out the above.

If you don't understand this statement then go to Austins and get the crap ripped out of you because your even dumber than they are.

Here's what will happen. The owner, Matt Austin will take your trade in and finance you. When you have nearly paid it off and / or fixed it up, he'll 86 you from the property, or tell you its ok to pay late verbally, or tell you he can't take your payment because the card machine's not working today etc etc

Then he will repo your car and lie about it, threaten you and re-sell your car illegally. Sometimes cars are sold three and four times.

Even if you pay cash, they frequently pull the fuse on the engine warning light, air bag light or put very little fuel in the cars so the "test drive" is very short, make up excuses not to go on the freeway. Small time dealerships like Austins Affordable Autos get the left overs at auctions that the big dealers didn't want. Thiese cars come from a pool of unwanted cars people traded in because they were [censored], and he ends up with the left over [censored] the other dealers didn't want and trys to cover up the defects, inflate the price and sell it. To YOU.

Its a huge risk buying a car like that and the horror stories keep mounting and getting deleted.

This is what the deleted reviews are about and this is why I'm warning you all. They are bad people with evil in their hearts and the type of ex-cons you feel uneasy around. The fat guy with skinny legs is Matt Austin. Fortunately he's almost broke so we won't have to put up with the ### anymore. If I can save just one person by writing this it was worth it.

Oh Do check out the other negative reviews as they have detail on Matts extensive criminal history, ways you can fight repo, picketing, flyers, complaints to the attorney general, free alternate means of dispute resolution and your rights.

Peace

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Austins Affordable Autos Bad Boss Matt Austin

Would never work there again or for Matt Austin at Austins Affordable Autos. Word is its broke they sold off one of the car lots – never really got going anyway and he lost his houses, his blonde playmate trophy, kids, Sharons draining him he had some kind of breakdown in Prison cause he didnt take pills or got beat up or something. The story keeps changing you never know. Never knew he was actually nuts but makes sense. ### anyway. Cars are mostly hit and miss pieces of ### that end in repo. Glad to be out. Read about the sexist [censored] Matt Austin did the girls, but hes like that from day one – full on comments but I havnt seen him like raping anyone although he’d hit on everything real heavy. It actually worked sometimes on the despo's but never for long then get f*cking ugly and blah blah. Yeah try that fat ### when your broke. Still, they they could leave anytime they wanted and the hot ones left the job real quick and hed be on craigs list with an "urgent" post – Matt used to pay them more to put up with his [censored] so were all adults. If you work there it aint no church choir ladies. The thing that sucked ### was when he’d stuff up a sale by perving on the ladies or losing his temper. F*ck I’d go there just to see the circus but work there – no way unless your flat broke – he does pay cash under the table which also helps to be fair if your dodging child support like I hear he has started to do now. I cant believe Sharon would put up with it. Who knows. Oh, and watch out, when you leave GET YOUR COMMISSIONS first or you’ll never see them. Supriise! Oh yeah, and he rings like everyone and tells them you stole [censored] even if you didnt but I ended up getting a call from someone who called him to trash me, thats how they knew I was on the market so thanks Matt! If you go back to jail or prison or whatever I might come by just to see whats going on. Whats with all the ex-cons? You really should have kept Henry. Why you keep airing you [censored] in public I dont know but its no wonder your going bust. The economy has gone to [censored] have you worked it out yet, what a mess that place is now.

Found his criminal record online its kinda worse and better than I thought. Its LONG and the petty ### like theft is lame but the murder stuff was just like manslaughter or something assult XXX. I put it in the link if anyone wants to peep at it. Couldnt find the rape stuff where he said he met magic in jail. Probably just a charge or whatever. Later Austins Affordable Autos.

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Gianna Coleon
, US
Feb 01, 2016 10:11 pm EST

They have a F, with the better business for a reason. Anyone interested in joking a class action lawsuit against Vancouver auction outlet can e mail me @ maryahalle88@gmail.com

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MorganLisa49
, US
Aug 31, 2017 12:16 pm EDT
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Did you ever get any results? Please call me he just repo'd my car saying I didn't make payment! Morgan [protected] or Lisa [protected]. We would really appreciate a call. Thank you.

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paybackiscoming
, US
Sep 01, 2017 2:03 am EDT

yes am with you I started my paperwork let finish him he a bad man wakening people hard even money lets pick him

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MorganLisa49
, US
Oct 04, 2017 7:02 pm EDT
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Hi Gianna, (funny, my son's name is Gianni), I just saw your reply. We filed a complaint with the DOL snd an investigator is checking them out this week. They cannot make them return our money bit can violate them. We have to go to small claims court. We went to his dealership called Used LLC. My phone number is [protected]. Please call me if you want any info from us or if you want or would be a character witness for us. Thank you! Lisa

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gina2311
, US
Jan 08, 2016 6:39 pm EST

This is a USED car dealership. The cars are sold AS IS, everyone signs the papers, no one can tell how the car will be a month down the road or even a day down the road. You want a perfect car? Go spend the money on it! This is the only place that would even speak to me (I have crappy credit) and they were very friendly and helpful throughout the entire process. Their cars are affordable and reliable, they do everything they can to send you home in a car! They really do work for the people! Best place to buy a used car, I wouldn't go anywhere else!

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tammylawerence
Vancouver, US
Jun 13, 2011 9:09 pm EDT

This is a great dealership. they have never done me wrong in the 2 years i have been buying from this dealership. i totally reccomend this dealership to anyone. they are terrific. So many selections that you will never be disappointed.

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paybackiscoming
, US
Sep 01, 2017 1:59 am EDT

your duck up he a bad man and his. works are to the [censor] got me for $1620 and I pay my payment. and they saiding they have no payment. the works told him I pay he came in took my car that I had for 10 day you much be high or his paying you or [censor]. you or your mom

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donttrustvancouverauctionoutlet
Vancouver, US
Aug 06, 2014 1:33 pm EDT

The sign new sign for Vancouver Auction Outet (Formally known as Austin's Affordable Autos) say's, "New Owner. New Program.' Don't let it fool you! SAME OWNER SAME ### BAG! His bad business with people has given him the worst reputation of anyone in the NW. He sells bad cars that break down on you the second you drive them off the lot, and traps you in his contracts and screws you over majorly. He has given himself the worst reputation around, so he tried to change his name. But don't let it fool you. Same ### cars, same ### owner. He is power hungry and money hungry. He hates life and hates himself and takes out his rage on everyone. Just wait til his business fails and he ends up broke. Then hell be a nobody. This is the most ghetto place to buy a car around. DON"T TRUST VANCOUVER AUCTION OUTLET.

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the german
Vancouver, US
May 21, 2014 3:31 am EDT

Matt Austin is an ### whole who assaults people after he says he will fix there car when actually just leaves our front till you decide to pick it up cause in reality they didn't touch a thing you get your keys from finance manager then Mr fat ### Austin bumps you around with his gut ' threatens ' and assaults you in his drunken rage I advise you all not to trust any one at austins affordables now called vancouver auction outlet dont let the name fool ya Still owned by the same sleeze bag

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happy golucky
Vancouver, US
May 18, 2012 1:38 pm EDT

You must be smoking something. They screw everyone; unless you are the only lucky one that has escaped.

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2hot2hold
woodland, US
Apr 29, 2012 1:43 pm EDT

I think that Matt was giving the power of authority and takes advantage of it. He could be a really good person, if he didn't think his ### didn't stink... too bad things don't work out for any of his skinny, hot employees! His poor old lady... she uses and abuses her...

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Styles
Vancouver, CA
Jan 26, 2012 11:37 am EST

this is a ridiculous statement you were probably one of the many employees who was working for him and decided because he was an ex-con not to actually do your job, I saw it come and go and all matt ever did was try to help people, if he sold them a car that broke down it was unknowingly and always tried to help reasonable people who paid their bills get their car fixed at dealership cost which was way less than what ### would actually cost at a mechanic, sure the guy might be a ### ex-con but he tried to make things decent and proper for people who paid their bills.

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