December 19, 2011
We vieved a room in Elizabeth Heights at Cairnhill. Imelda, representative of Atlas Alliance, offered $1000 for the room with toilet at the 4th floor. We paid $ 2000 on the same day for the deposit and advance payment.Signed 6-month contract for the room.
January 12, 2012
I called up Imelda to ask for the keys because we will start moving on the 13th. Move in date in our contract is Jan 14 but they usually allow the tenants to move in a day before. Imelda said we can get the keys on the 13th.
January 13, 2012
I called up Imelda. She said " Oh, Celine have not called you?" A few minutes late, a girl named Celine called me up saying that the room that we signed in for are now $1300. She said that there is a change of management, Imelda just handed her the job and our contract was lost in their office. Whew.
She offered us another room for $1000 without toilet in the 16th floor! We already packed our things since a new tenant will be taking over our old room so have no choice but to take the room.
They disregarded our contract. It is like buying a laptop but getting a desktop.
Who can help us? To whom can we complaint? It was so very inconvenient for us since we waited for almost a month to get the room. They never contacted us that there was a price increase.