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American Shingle, Georgia Complaints & Reviews - Took Money, No Work Done

Review all American Shingle, Georgia complaints

American Shingle

Posted: 2010-08-08 by

swaggiesteph

Took Money, No Work Done

Complaint Rating:

Company information:
American Shingle
Georgia
United States

This company may work with you and your insurance to get a roof replacement but how long are you willing to wait to get a new roof?

We signed the contract and everything sounded great. They met with my insurance and my roof was approved for replacement. The insurance person wrote me a check when he was at my house for the inspection. 2 days later the American Shingle guy was there to pick up the check and for us to pick out the new roof. That was on April 22, 2010.

We still have no roof and all the calls I make to the American Shingle "customer service" line are either disconnected or they have no information. My sales person is no longer employed by the company. They have moved my installation date 3 times now.

In the time I have been waiting the Better Business Bureau rating for American Shingle has gone from a C to a F.

I am afraid that we will never get our money back to replace our roof. I have asked for the money back but they want to charge me a 10% refund fee. That is not acceptable.

Stay away from this company. In our neighborhood 3 homes had roofs approved by insurance and none of the 3 of us have new roofs yet, almost 4 months later.

Comments

United States

Roofing

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Comments

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Date | Rating

11th of Aug, 2010 by

Graphicworx

0 Votes

I agree, we had the same thing happen, and it seems the forged the mortgage companies rep signature on the insurance check that had the mortgage company as one of the payees on the check. I gave them the check on 7-20-10 and the check cleared the insurance companies bank on the 23rd...and the mortgage company has no record of them sending in or contacting them about the check.

16th of Aug, 2010 by

lpsunshine

0 Votes

We are in Charlotte, NC, and in our 5th month waiting right now. Received a letter today that said it will now be OCT! Well, they've already closed their Charlotte office, and the ATL office (as well as multiple other locations) now has a recording answering the phone, so I think they've finally shut down.

17th of Aug, 2010 by

neverfooledbyinfomercials

0 Votes

You are all a bunch of fools listening to snake oil salesmen knocking on your doors... I would NEVER allow a company that utilizes salesmen to solicit for roofing. Why not do the smart thing and look in your local yellow pages for REPUTABLE roofing companies that have been in your area for years and will be there down the road? Instead, you listen to some guy scare you as he spouts off about the terrible damage in your area and that he can ensure you get a FREE roof. Sounds too good to be true? Yep...look where you are now.

19th of Aug, 2010 by

wakesurfer

0 Votes

I spoke with All State who assured me American Shingle was a reputable company and that they had dealt with them many times. All State sent me a check and I foolishly gave it to American Shingle. I spoke with them 2 weeks ago and they assured me my date for the roof replacement was still on for August 30th but today I get a notice that they have shut their doors and that a refund is is to be given in the future. I do not think I will ever see a refund. I hope All State will do something about this scam instead of me having to hire an attorney and spend more $$. Yes I should have known better but didn't.

8th of Sep, 2010 by

SheaBud

0 Votes

I, too, spoke with Allstate who agreed that American Shingle was a reputable company. American Shingle came to my door but I did my own investigation with my own insurance ajduster with Allstate and they agreed that there was significant roof damage. I was issued a check that I was made to sign over to American Shingle before work could be done. Yes, this was foolish on my part. This was in April 2010. We were given an installation date that was moved 3 times...last being mid September. We asked for a refund 2 weeks prior to the shut down of the company. We sent certified letters to American Shingle that came back unsigned. We were also advised by Allstate and the North Carolina Board of Insurance to obtain a lawyer. The time and funds involved with this process will most likely exceed the funds from our insurance company. Allstate is not willing to assist because they did what they needed to do. The fight is between the consumers and American Shingle. Best advice...contact the Attorney General's office and get in on the civil claim.