All My Sons Moving & Storage

I wrote an email to Mark Clair the owner on 8/28/15. Although it was quite responsive before the move, he has not yet responded to my email below. His sales rep lead me to believe the move would cost $189/hour for 2 to 3 hours plus 1 hour drive time and a minimal fuel surcharge and some packing materials if I needed it. I figured it would be $700-900 at most.
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Hi Mark – After receiving such great attention from your company before the move, I am highly disappointed in the misleading email quote below. I am paying about $400 more than what my conversation with Codey lead on. Had I known my 1BR, 3 hour move into storage was going to cost me $1300 with All My Sons, I would have gave my business to other movers who gave me a more comprehensive quote and price guarantee, totaling everything for under $1K.

I too am a business owner and take great pride in my integrity and business practice to my clients. Based on our phone call, this is important to you as well. Your movers were great. They worked hard and efficiently and I tipped them generously in spite of this situation. However, you’re putting them in a terrible position by “holding my possessions hostage” until I agree to pay. It is not good business practice. I highly recommend that you provide a more detailed quote to your customers. Nowhere in this email or in my conversation with Codey did she mention the fuel surcharge was 18%. The fact that I am paying $179 for fuel for a 19 mile drive is ludicrous. The fact that you charged me $100 for packing paper when I already had the same amount of packing paper that I paid $25 for is an obvious rip-off. I would recommend you disclose the costs beforehand. I would also recommend you overestimate the moving time and not suggest “I’m giving you the best team, they will have it done in 2-3 hours.”

As I walked away from the movers, I overheard one of them saying – “This is why I don’t like doing Codey’s moves. All of her customers are always upset because she doesn’t tell anyone about the 18% and makes false promises.” Even your team agrees that I was swindled. I was really hoping to have a moving company to refer to my clients when the move in and out of our offices. I hope you will take my recommendations into consideration.