Airtel
reviews and complaints

I am nitin garg customer id [protected], I have launched a complaint of set top box not working on 17/4/11 (Complaint no 7042567) for set top box not working. Got a visit of engineer on same day and I was told that airtel is short of set top box and dont know much time it will take to replace.

On 22nd I got a message from airtel that my problem is resolved. But my set top box was still not working, so I tried soo many times to launch complaint and then on 23rd relaunched the complained with no 7279802 and same day enginner visited and replace the set top box, but error code 14 was comming due to which I am not able to watch the tv.

Relaunched complaind on 23rd (No 7299170) get resolved message with in an hour without resolving
On 23rd night got message of resolved complaint no 7279802 without resolving
Relaunched complaind on 25th (No 7328779) at 9:25 am
Relaunched complaind on 26th (No 7366076) at 12: 52 pm get resolved message at 4:20 pm without resolving.
Relaunched complaind on 29th (No 7478257) get resolved message on 30th at 5:19pm without resolving.
Relaunched complaind on 2nd (No 7525830) get resolved message on 3rd at 9:39am without resolving.
Relaunched complaind on 3rd (No 7574391) get resolved message on 3rd at12:26am without resolving. With in 3 hrs
Relaunched complaind on 4th (No 7625649) get resolved message on 5th at 9:55 am without resolving.
Relaunched complaind on 6th (No 7700621) get resolved message on 6th at 7:55pm without resolving. With in 2 hrs

Apart from above I am in continus touch on ph no [protected] after few days they they stop picking up my phone and told me to contact mt shalainder on [protected].
After contacting him I was told on 29th that my problem will be resolved by evening and after that he also stop picking up my phone.
I have callled him 5 times on 30th april (1:39 pm, 2:12 pm, 5:42 pm 5:45 pm) , 2 times on 1st may (2:59 pm, 3:05 pm) 2nd may (10:04 am, 3:51 pm, 7:40 pm, 7:43 pm, 7:47 pm, 7:50 pm, 7:59 pm, 8:15 pm, 8:25 pm) , 3rd may (9;25 am) , 6 th may (7:50 pm).

Got a call from 011-[protected] on 26th april (12:50 pm) , 2nd may 5:25 pm, 4th may (9:17 am, 5:44 pm) , 7th may 11:38 am and always told about my problem that it is not been resolved till today.

On 3rd may even got a call from 044 - 45921600and told them the same thing.

At last after such a long followup my box was working after 21 days. So I am really thankfull to airtel for the above services extent to me.

Thanks once again for such a good service to me.

Nitin garg
Customer id [protected]

Dear sir,
my name is ayan kapuria nd i use a airtel conection in my mobile.just 2 mins before i got a call from airtel customer care.the no is [protected].some girl calld me nd told me to produced the all documents of my conection.but thing is tat few month before i submitted all documents in nearest airtel office(saltalke sec 1, city center).right now the customer care girl told me if im nt submitted my all documents agn withn 30 mins thn airtel will cut my conection..i just asked u 1 thing how come is it so posible to cum nearest airtel office withn 30 mins nd y should i submit all documents whn i submitted alrdy..is it fair or what?i think i should leave tat conection nd i will move to voda phone.it is so much better thn airtel.

Hello idiot airtel I am very happy to hear that u have extnded the freedom paln for one year and within 3 months u changed the plan wow wt an idea idiot airtel owners ur playing in customers money and wt the hell u hav have done to the customers, I have made 1000 calls to ur stupid customer care hell and these irresponsible idiots talking for thy are wish... My number is [protected] do what ever the hell u can do... Soon I am going to change from ths stupid network...

Dear Sir/Madam,

Am using Airtel post paid connection for more than 3 years, earlier i used pre-paid connection & then converted the same in to post paid connection.

Today morning while speaking a call the networks is disconnected automatically & afterwards the contacts in the SIM are not readable and showing that the contacts are not ready.am unable to view my contacts which all are very very important to me.

Related this issue i have approached customer care, local Airtel show room & their customer care, but i didn't got the proper response & solution.

Finally am sending this mail for my issue.requesting you to pls restore all my contacts in my SIM .
Kindly check it in all possible ways to get my SIM contacts back.

Thanks & Regards
N SABASAN
[protected]

Airtel Company now starts cheating to their Customer specially pre-paid by automatically deducting there prepaid balance frequently, a banch of efficient thief executives are there & they don't care to here the problem of customer. I am a pre-paid customer of Airtel during last one decade bearing no.[protected], previously it was a post paid connection, but there has been various fishy charges reflected in my postpaid bill then I switch over to pre-paid connection during last six years.
During last 3 months i noticed that my pre-paid balances are automatically deducted time to time, though I was in use of hello-tune it has been changed Rs. 30.00 per month but some times it has been charged twice in a month. I have made complaint regarding this, but the executives of Airtel Customer care are very irresponsible they don’t care the problem of customer. Yesterday(03.05.11 ) around 12.09pm I’ve received two sms followed by one after another from so called Highly Efficient Airtel Customer care dept. are as follows
1) ” your Hello Tune has been changed to Geeta Slok absolutely free. To search your favorite song SMSto 578785(Free)”
2) “You have been charged Rs. 60.00 for 90 days for Hellotune Service to deactivate this service dial [protected].toll free…”
I am surprised as I’ve not made any request to change my Hello tune at all. Hence I called up Customer care regarding this they previously try to convince me that the request was coming from my side when I ask them to play the voice recording of myself regarding the above request then they transfer the call to their Senior executive, he told me yes it is actually automatically changed due to a fix programme. I request him to get back my old Hello Tune & refund back of Rs. 60.00. he told it is not possible to return old Hello Tune the amount of Rs. 60.00 will refund back if I deactivate the Hello Tune. I repeatedly enquire about that is it possible to refund Rs. 60.00 after deactivation of Hello Tune that person repeatedly assure me yes it is the only way to refund back the amount & with in 20 min I’ll receive the SMS of the same. Hence I became agree above deactivation. I’ve recd deactivation sms at 2.34pm another two sms bearing request no.[protected] at.2.40pm & [protected] at 2.45pm on 03.05.11. From yesterday till now at 1.55pm I ve made at least ten to fifteen calls regarding refunding of Rs. 60.00. which they deducted wrongly…today they openly told me the amount is not refundable ….
I don’t understand what is going on it is openly snatching of money there is no scope to trust to any body the Representative of a RENOUNED COMPANY LIKE AIRTEL. The situation is, They made the mistake from their end but they denied their wrongly act, they force us to act accordingly that they are needed. After this they wave the all responsibility to customer’s shoulder. The person like me who are attached in a working world they have not enough time to look after what is going on wheather the pre-paid balance deducted or not. Yesterday accidentally I’ve noticed & then knocked to the customer care…now till date after receiving their way of response I’m vary much worried about their activity..I am sorry & dare to say that “they are nothing but SOFISTICATED THIEF PAID BY AIRTEL CO.
I’M VERY MUCH DISHEARTEN & A POSSIBILTY TO SURRENDER THE AIRTEL CONNECTIVITY WHICH WAS MY MORE THAN A DECADE FRIEND…… I DON’T UNDERSTAND WHAT COMAPANY IS DOING?
HOW THEY ALLOW THEIR SO CALLED EXECUTIVES TO ACT THIS TYPE OF CHEAP ACTIVITY TO THEIR VALUABLE CUSTOMER?
… I ALSO APPEAL TO CONSUMER FORUM TO LOOK INTO THE MATTER ….

tanushree sen
[protected]

Hi team,
I have taken airtel broadband service. My landline number is [protected] and my name is bibhuti shankar. My contact number is :[protected]. I have some issues with the broadband actually its not working. I called customer care they told it will be resolved within 24hrs. But till date 4th may its not resolved. Daily around 4 to 5 times I am calling them but the same promise and words they are saying "I can understand your problem sir". They are making me fool. My complain number is [protected]. And I spoke to tarun (Manager), pavitra (Manager) and malik (Engineer), badrinath (Pl).
I reaquest the team to please take care of my complain and these people who very much careless.

I have mobile connection no. [protected]. Today all of asudden the account has been debited by Rs.15/ &6o/ stating charges for hello tunes. Immediate on receipt of message I asked them to deactivate and refund the debited amount. Hello tune services deactivated but not refunding the amount so debited. They explained me over phone that it had been activated at my request which is not acceptable logically as if at all I would require this services, why should I ask them to deactivate immediately on receipt of message for activation.

Kindly arrange to get me the refund for Rs.75/ immediately.

In the past also on one occasion it happened and they refunded me afterwards.

Ramesh Mundra
[protected]

My Airtel prepaid Mobile number is [protected]. i have tried to call Airtel customer service to record the complain but 4 times their people just disconnect the phone. i would like Airtel to explain to me why they have deducted money from my prepaid balance almost everyday and would like them refund the money they have stolen from me and to keep their SIM card becase they are cheating the people. Airtel is a thief stealing peoples money. Stupid Airtel. They have stolen money from me more than 3 times

This the mail i sent to Airtel and they havent the decency to call back or register the complaint.
i had also found out yesterday that i had apparently activated the song download when i did not activate any of these services on my phone. I request Airtel to refund me my money they deducted and provide me the details of deduction i would like to disconnect my prepaid telephone service from airtel since this is the second time they have done this. This is outright cheating. Why are they deducting money without informing the customer- i think this is a cheat company
Dear sir,
I have just been deducted more than 150 rupees from my balance- please give me an explanation or a log file as to why this has been done.
I do not use internet on my iPhone- Please reply soon or I will complain in the consumer court as to why this has been done. Why are you deducting money from my account when I don’t use the internet.
Please explain
Regards
Bernard Fernandez

Below is the response i get from Airtel- they provide me an email id to complain but they don't answer if you send an email to them.
Dear Customer,

Kindly note that our e-mail id has changed.

Please forward all your queries or complaints on our new e-mail id
[protected]@in.airtel.com as our old email id will be functional till 17th March
2011.

We assure you of our best services always.

Warm Regards
Airtel Customer Service

NOTE :

Please mention your mobile no. in the subject of the email whenever you
write to us for a quicker response.
Please do not include any space or any special characters between the
digits.

And this is the eail i had sent earlier
------ Forwarded Message
From: Bernard Fernandez
Date: Sun, 08 Aug 2010 09:43:51 +0530
To:
Conversation: MY MOBILE NUMBER [protected]-STOP YOUR NONSENSE OF CHEATING CUSTOMERS- DON¹T DEDUCT MY BALANCE
Subject: Re: MY MOBILE NUMBER [protected]-STOP YOUR NONSENSE OF CHEATING CUSTOMERS- DON¹T DEDUCT MY BALANCE

Hi Prakash,
I regret to inform you that I do not use any internet on my phone and neither do I have GPRS.
Tell me one thing- how come the balance gets deducted only at night and that too every other day- I don’t think that I browse the net in my sleep. In the first place I had never activated the GPRS service- and my phone doesn’t have GPRS.
Please don’t play games with me
You people have been deducting money on regular intervals- please stop that or I will take up the matter seriously.
Stealing 30p to Re1.50/Rs2 from all customers is a very large amount.

Regards
Bernard Fernandez

On 8/7/10 9:05 PM, "[protected]@airtelindia.com" wrote:

Dear Bernard Fernandez,

Thank you for writing to Airtel.

With reference to your e-mail dated 07/08/2010, you have expressed concern regarding balance deduction for your Airtel mobile number [protected].

We regret the inconvenience caused in this regard.

We would like to confirm you that we have checked your account details in our system and found that the charges deducted for call usage and Mobile office browsing charges as per our records.

Hence, we would like to inform you that there was no wrong deduction made to your account.

We would like to inform you that the Mobile Office browsing charge for every 50KB you will charged 30 paise.

Hence, we would like to inform you that there was no wrong deduction made to your account.

We request you to dial star*567# (Toll free) from your Airtel number to deactivate GPRS (mobile office) service. The service will be deactivated within 2 hours. After deactivation you will get a confirmation message.

National Do Not Call registry :

we would like to confirm that the DNDC service has been activated and all your promotional communications would stopped after 45-days from when you register on NDNC. The promotional communication stop date for your number is 21/09/2010. And your unique NDNC registration number is W1019974450.

We would like to inform that you could register your number under National Do Not Call registry, which is a TRAI initiative that aims at controlling unwanted promotional calls and messages to customers.

We would like to inform that the promotional communications would be stopped on your number, including the offer related communications from Airtel.

We would like to inform you that all your promotional communications would stopped after 45-days from when you register on NDNC. You could also register the same on our website www.airtel.in .

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Prakash V
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

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---------Original Message----------
From: bernard.[protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 07/08/2010 17:12:37
Subject: My mobile number-Stop your nonsense of cheating customers- don¹t deduct my balance

Dear Sir/Madam
I have a prepaid service with airtel and my number is [protected], every day or
every alternate day i am being deducted .30paise up to Rs 2.00 either in the
form of SMS/Call charges without making any calls or sending any SMS. This
usually occurs at night. And please don¿t deduct my balance. This has been
going on for quite some time- do something or pay the price.
Apart from that don¿t waste people's time calling with your useless or stupid
adverts.
Please don¿t call me with useless advert calls
Please don¿t cheat other wise I have to take the matter to higher authorities

Regards
Bernard Fernandez

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I am using Airtel prepaid sim since 2 and Half years. My mobile number is [protected].I recharged my phone in 24/4/2011 for RS 50 in morning after some times i check my balance it will be zero amound i called the custmer care exicutive and that exicutive not give me a proper explanation and then I called again the custmer care exicutive she told me that i download some application through mobile office i am activated my GPRS plan in middle of april using RS98 rechage and that will discus with the exicutive. She told me that the call will pass to the TEAM LEADER after sime time the phone in hold some times later they cut my phone.some time later i called the customer care again again and not getting the call.I think they will my block my call. Plese do need full
faitfully9
sumesh

I had been contacted by a person who introduced herself as an agent working with airtel (Vazhuthacaud office) and put forth the new offer from airtel, whereby I was getting a sim, complimented to the corporate sim that I am currently using, for the payment of rupees 100. I had gone forth with the offer and had submitted my proof details to polite. [protected]@gmail.com which I was told was the mail id of the franchise. I had submitted my proof to this id since I could'nt meet the customer service executive in person. I received the sim via courier service from the same group polite. Associates. I want to check with airtel if this franchise is authentic and if so, why I had been barred of rightful service for the past 3 days for which I had made 2 to 3 calls to the customer care. If there is no autheticity in these franchises then why is airtel promoting the sale of sim through these franchises which is causing such pain to the customers who are barred of their rightful service.

I went to custmer relation office of airtel at leela bhawan patiala to pay bill of my mobile no.[protected] for april, 2011 at about 6.00pm, but they refused to accept the cash as they were sitting idle and accepted rs.2000/- from some cusomer but not from me. Airtel should not appoint any such agent who give bad name to airtel

The company has very poor after sales service. The minimum wait time on the toll free number provided is at least 12 to 13 minutes before anyone responds. To add insult to this if they are unable to solve the problem they never answer the calls made from the registered mobile phone with the company. On top of this theuy will send a sms saying that your complaint has been solved without acyually bothering to do so. The company does not respond to any emails either. Its a shame that the company being an indian firm is actually behaving in a very shameful manner. This in a time when other indian companies are trying to compete with multinationals.

I am holding airtel prepaid sim card. I received a call from airtel agents suggesting for prepaid to postpaid conversion. I got convinced and a guy named jeetu pavale (+[protected]) came for collecting necessary document on april 07, 2011. I was assured that the whole process wud take max 7 days. I was charged rs.300 / - for the conversion and received the receipt (Receipt no. 106449) and a welcome kit (Sim card inside). But till now it is not activated. I have been calling the airtel representative who came for collecting the documents since long and that fellow is not at all picking up my calls. Pissed off calling hundred time daily to the airtel representatives and on the top of it they assured me tht the complaint has been registered and I would be getting call from the responsible person in 24 hrs. Also provided me with the request no. [protected]. Its been a week but didnt receive any calls from them!

This agent is seriously spoiling the name n image of airtel.
My question is - is there any way through which I can check if my documents have been submitted with airtel or not.
I m afraid that by doing this kind of act they are just making fool of general public.

Please look into this matter n reply soon!

Thank you.

My name is dixit mehra, I activated my airtel 3g a month back, which btw does not work well, the reason that I got the 3g services activated in the 1st place was to watch live matches, but that also doesnt work. Also I have activated rs599 plan for unlimited internet usage through blackberry edge and my average monthly bill rs 2000-rs 3000.
For the whole month I used the internet as I normally do, now guess how much my bill is this month? Rs 10, 380/-, out of which my internet usage is rs8500. I have not downloaded any movie, or video or any other extra stuff. Its not even possible to get such a bill amount. On the other side, my father activated his 3g services on vodafone the same time, and he uses it much more than I do, you know how das get excited with new technology, he also used it as a modem while his home wireless was on, and guess how his bill was... Only rs 1800.

Airtel people are just robbing the customers, and btw I ve been a loyal customer past 15 years. Thats the service they provide to their loyal customers.

one month back airtel executive approach me for internet connection name yogender khanna and describe about the plan in which first fifteen days you get the plan 749+ tax after fifteen days it will converted into 449+tax. after fifteen days i contact he said your connection is converted in that plan. but now i came to know from airtel people tht your bill is 943. so think this is cheating to me. now airtel people are harrasing me to pay that amount.

To,
Bharti airtel limited jabalpur
Subject - plan change
We were having 6 months planed and without informing the plan was changed into monthly plan. And even we got the wrong bill. We are not getting proper services even after complaining. And your instrument was also making lot of problem and u dint change even after so many complains.

Airtell customer service sucks, big time, first of all there is no network. When ever I call up the hotline number... The agent puts me on hold for 10 mins and then disconnects my call... And then I call again... And repeat my situation... I had requested for a port from airtel to vodafone.. Airtel disconnected my line completly... Airtel network and customer service sucks big time.. # all service from airtel

I have not yet received the payment receipt from Airtel. I paid rs. 6939 cash to Mr. Mukesh Sharma at Ahmedabad Gujarat. His mobile no is [protected]. We have called him several times and have demanded for the receipt but he always runs around the bush. On the top of it he got angry like anything and said"Mai kya aap ke paise leke bhag jane wala hu." I request airtel to take immediate action on this issue and train its executives how to talk with clients. Mr. Mukesh gave several calls before i paid the money but vanished immediately after that. I had to call him and airtel several times to get my connection done. My details are as follows: Name Harjit Bagga, M: [protected]. Got airtel broadband connection on 11-04-11. PCAF NO: RSA87804.

Dear, sir l need to unsubscrib from games club service . My mobil number is [protected]. I have not subscribed GamesClubSubscriptionForrs service from [gclub.in]. But last 25 days i lost my accoun balance for this service . I call custmer care. But he says no any service activate in my airtel mobai number. I say him last 25 days i lost about 70 rupees for this service. But he can't solve my problem. So request you please stop GamesClubSubscriptionForrs service from my airtel mobail number [protected]. Please inform me to deactivation games club service sms on my mobile number. You also inform me to my e-mail id: [[protected]@yahoo.com]
I am waiting for your respons . Otherwise i go to consumer court for this metter.

I am terribly upset and shocked ! I applied for Airtel broadband (Application number: TBLR230493) on 28th of March 2011. Guy named Santosh (Cell ph no: [protected]) came to my house, took documents along with cheque of Rs. 1100/- and promised to give connection between max. 3 working days. I waited for 4 (not just 3) working days and called him up. He appologized and said that there is some connectivity issue in my area and giving connection will take time! To my horror, the cheque was encashed on 2nd april 2011. I called up again, saying why was the cheque encashed if connectivity is not being given. The reply that i received is that connection shall be given but it will take time ! I logged complaint with Airtel (Complaint no : [protected]), was told that the problem shall be resolved withing 8th April else money shall be refunded. NOTHING HAPPENED! I called up AGAIN, escalated the matter to so-called supervisor Mr. Praveen (cell number : [protected]), who in return appologized and promised again to work on it! Needless to say nothing happened again! I called up Airtel again and another complaint was logged (Complaint no: [protected]) assuring a solution! I am shocked at this mockery made out of customers by Bharati Airtel !
Is this how we should be treated for trusting a Brand? This is a Sheer DISGRACE! I dont need ANYMORE appologies, I need a SOLUTION!
Medha Gupta
D'souza Circle
Near Lifestyle
Contact no: [protected]