AirArabia Complaints & Reviews - Cancellation of Tickets

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AirArabia

Posted: 2010-07-12 by

Vidhyathmica

Cancellation of Tickets

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I had booked a ticket from Bangalore to Kuwait in AirArabia for Tuesday on a saturday afteroon . On Sunday we changed our plans decided to take a flight on thursday. On sunday we kept trying the India Call centre numbers with absolutely no response.On Monday when we got them online they refused not only to cancel the ticket but also said we should have contacted the Sharjah Customer Care number.Can somebody tell me why would i contact a sharjah customer care number when an indian number is provided. On further argument with the customer care executive in india call centre, i was told it that we had to read the rules and regulations and repeatedly kept saying thee details are available in their website. DOES AIRARABIA MANAGEMENT UNDERSTAND THE CONCEPT OF A CUSTOMER CARE CENTRE ??IF THEY WORK ON SELECTED DAYS AND AT PARTICULAR TIMINGS WHY ISNT THE SAME MENTIONED ANYWHERE IN THEIR WEBSITE.Why dont these people check the website of any other airline and learn.
I have no intention of ever travelling in by this airline nor recommed it to others.
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13th of Jul, 2010 by

myway

0 Votes

i'm unclear on exactly how they conned you... because they didn't answer the phone on sunday? because they wanted you to pay for the change? you will need to be more specific here...

7th of Oct, 2010 by

hamidul

0 Votes

sir /madam
i booked a ticket from bahrain to mumbai on 19th september and as well as mumbai to bahrain 10th october but unfortunately i got sick and hopitalise so i want to amend the date it would be 30th of october for the way mumbai to barain.my ticket regervation no 22113406. i need your reply soon.
thanks

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Mr hamidul islam

5th of May, 2012 by

echirineram

0 Votes

Refund policy of Air Arabia is strange . They dont repay you any money if you cancel the ticket . It will be in your account for one year and after that it will expire .You can use that money to book ticket of only immediate relatives and after sending the proof of relation to their customer care representatives and in addition to that each ticket they charge a 50 dhs transaction frees . If you are not sure about your travel dont book in Air Arabia . Its a rip of air line with poor customer service . They just want to make money .