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Advanced Wellness Research Complaints & Reviews - OVERCHARGED! SCAM!!! ONLINE ORDERS ACAI BERRY 500 |
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Advanced Wellness Research |
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OVERCHARGED! SCAM!!! ONLINE ORDERS ACAI BERRY 500
Complaint Rating: 
Company information:
Advanced wellness research
United States
advancedwellnessresearch.com
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I was charged twice for shipping & handling of $4.99 and twice for $78.81 for the product - all on the same day. The company falsely stated to me that this is an "authorization" and not a charge. I am absolutely furious!!!
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 United States |
 Diet Products |
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UPDATE!!!
The Company CEO contacted me and apologised for everything and is returning my funds. He explained the issues and was very sorry. Since I have no clue how to delete the complaint I can only update that, the CEO contacted me and apologised. I will update as soon as the funds are released from autorization pending status |
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| never received my product. charged for trial shipment and then 78.81 for a product i did not receive. cannot get a person to answer the phone and am at loss as to what to do next. what a scam. help |
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| The exact same thing has happen to me. I never recieved one thing from this company and they have charged my account twice. I might have been a loyal customer (who knows) but I have not have the chance to even try one pill. I am mad! |
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| me2! what do i do...noone will return calls!! |
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| Same thing happened to me except that I charged it to a card which allowed me to dispute the charge. This company's advertisements are false and misleading. When I called I got a rep who spouted company policy and would not let me talk to a supervisor and kept interrupting me when I tried to state my case. The only positive thing the customer service rep did is to cancel all future shipments (which I never signed up for in the first place). The $78.81 is still in dispute and I will continue to pursue this until I get a credit on my account. |
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| This company is totally misleading. I ordered a "free" trial($4.99)In less than 2 days I was charged $78.81 For the full offer. I was to have 14 days to decide. I have called my credit card company But according to them it has already been paid and there is nothing that they can do. I am not having any luck with the company. I phone and they say there is a 60 to 85 min wait time to talk to a rep. I don't care how good this product is I DO NOT WANT IT!!! |
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This company needed to be shut down. I ordered something on trial, when tried to cancel could not get through, before it was over I had charges from 4 different names. I had to close cc account and get new one. Now they have charged on my new account and I didn't give it to them. This has to be ilegal and they need to be SHUT DOWN NOW!!!
There are all these complaints. Why isn't something being done????? |
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| I ordered the product december 24, 2008, and received it on December 29, 2008. It did not work, and after only 13 days out of a 14 day trial they charged my bank account $78.00 !!! I called to let them know I was not happy with the product. They said it had been longer than 14 days, so I was out of luck. I told them that I only had the product 13 days, and they said they start counting the 14 days FROM THE TIME OF THE ORDER, NOT WHEN YOU GET THE PRODUCT ... I argued with the guy, and he ended up refunding $60.00, but would not do any better, so I got stuck paying $18.00 for a small bottle of tablets that do not work as promised. I will dispute this issue with my bank on monday |
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I also ordered the Pure Acai...after 4 days, decided to cancel it. The rep from India quickly agreed to cancel. ...telling me I would not incur any more charges BUT I HAD TO RETURN THE PRODUCT AND IT HAD TO REACH THEM WITHIN 10 DAYS OR I WOULD BE CHARGED THE FULL AMOUNT.
I don't recall reading that on the website...that the product had to be returned if you cancelled.
So I hope I don't incur anymore charges but I think the whole outfit is shady. The product came from Nampa IDAHO and the call center is in INDIA. |
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| I also ordered what was suppose to be a 14 day trial sample. No where in the ad did it state you only had 14 days to cancel or be charged. It stated you were getting a 14 day trail sample! So I'm thinking only enough pills for 14 days to try them. I ordered on the 22nd of December, they charged the 4.99 plus a .05 service charge on the 26th. I didn't even have the pills yet, once I received the pills it was a bottle of 60 caplets, which I thought was strange, but starting taking them, I had no results after 14 days. On the 8th of Jan. my account was hit for 78.81 and a service charge of .79! When I called the company, I also got an Indian representative who told me the add clearly states you will receive a months supply and have 14 days to try it, afterwards your card will be billed...I argued and he canceled my future shipments...future shipments! I read nothing of future shipments, and he would only refund 30.00, making that bottle still cost me 48.81 + the original 4.99, plus the services fees! I refused his offer and am currently disputing the charges with my bank. Oh and when I asked for his name and id number...he told me his name was Stephan Adams! He was clearly a Indian operator...it's nothing but a scam. So be warned! |
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This Company is being investigated for fraud.
I didn't even order this product. I was charged over 4.99 Dec. 12th...Then on the 29th, $78.81 dollars was illegally drafted from my accont.
Oprah supports this????? Rachael Ray??????
Do they even know the deception of this Company?
I already have an attorney, I have a case...All I want is for these funds to be sent back to my account...Permission was never granted from the beginning. I can't even "Cancel" A "Confirmation/Order number" is asked for... I DON'T HAVE ONE!!
This has taken a toll on my health...I am a single Mother with an icurable disease that has spread. I have 3 children. I'm on disability, and cannot even do sedentary work...Now...Bounced Checks?
I have no number...Not an, "Order Accepted." Nothing.
Lhpm50@aol.com |
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| Omg, I too ordered this...makes me feel kinda dumb. I did recv the product like w/i 2 days. I was only charged the $4.99 so far. It's been a few days now. I keep checking my credit card acct. So far, so good. I called this morn to cancell al future shipments & the guy with a thick accent (Igntius??) gave me an extention on the free trial. I sat on that for a while & called back this afternoon. I think it was the same guy & he knew I called eariler. I told him my stomach hurt after 2 days of using this & I needed to return the product & cancel any future shipments, ASAP. He gave me an RMA (return) number. I will pop it in the mail tomorrow. Keep ya posted. Holy Cow...Never again. I'll watch what I eat & run with my dog. Not worth this hassle. |
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| I agree with everything being said. I placed two orders for a 14 day free trial. I did not receive the bottle until January 9th. The 14 day trial should not have started until the product was in hand but I was billed $78.81 on January 22nd. When I called as has already been stated I talked with an Indian named David who said that the trial period began on the 7th. How can I try a product that I do not even have. It is a SCAM and all these charges are fraudulent. Something needs to be done about this. |
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| I am submitting a follow-up to my posting 51 minutes ago. I tried again and selected option 3 instead of option 1 on the automated phone selections. I can only say that I talked I talked with an Indian lady named Cecila who agreed to refund me $60.00 on each bottle ($120.00) and cancel all future shipments. I can only hope that this happens. If it works I can only suggest that one keeps trying until they get the one that will help and to discourage anyone else from trying this bogus 14 day trial. |
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I ordered the Pure Acai Berry product and returned it the very next day after I received it, because I did not want to take the chance of getting charged $78.00. I called the company after I looked up the tracking number to confirm it was delivered back before the 14 day trial period was up and found out the trial period starts the day you submit the order. They showed no record of the returned item because they are in Miami and the other mailing location is in Idaho and apparently they have two different computer systems. I told them that I do not want to get charged $78.00 and they assured me that I would not get charged, because they cancelled all future orders and stopped any charges from being processed.
I called several times after this first call and they still did not show that the product was received back. I asked, well how do you know I sent it back if it is not reflected in your system? Their continued response was I assure you that you will not get billed. I asked about getting an email confirmation, but they said the Idaho location is responsible for sending out the confirmation. I asked them to call them up to confirm the order was received back, because I want it to be reflected in the computer system. The only thing I could get was more assurance that I will not get billed.
The reason I am so concerned about this situation is 2 days after I ordered this product there was a consumer complaint column in the newspaper that reported many people had mailed the product back and they were still charged. The scam stems from the fact that (1) the free 14 day trial begins the day you order the Pure Acai Berry product, (2) it takes roughly five days to receive it in the mail and (3) you literally do not have any time to try the product, because (4) it takes roughly six or seven days to send it back by ground mail. The odds are on their side that you will not be able to meet the 14 day free trial period and this way they can legally bill you $78.00 for sixty pills.
I hope this saves someone from making an expensive miskate. |
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This is so frustrating...I of couse fell for the same "free" trial period, ordered my pills on 1/21, received them 1/25. Upon receipt, I was a little suspicious of the bootleg labeling and did a search on the company (unforatunately, AFTER providing them w/ my card number...) and found all of the above complaints. I immediately contacted my bank and cancelled my card. I was able to reach Cecelia at 866-484-2863 who assured me I would not be charged the $78 but also stated the pills had to be shipped back w/in 14 days. By my count that means, they have to receive the pills in 5 days. I am sending these priority w/ confirmation of receipt first thing in the morning but feel it is unlikely that the pills will be logged as received in time...something tells me they are in no hurry...
I'm wondering though what lengths they will go to in order to collect their $78?? Do they have any recourse if they send a bill that goes unpaid (i.e. bill collectors)?? Seems like everyone's troubles just began recently as well and I'm wondering how long this tiny mistake will haunt me and my bank account!?!?!?!?! |
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| DITTO! DITTO! DITTO! All complaint postings about this company are 100% accurate! Ordered product on 1-8-09 and didn't receive until 1-12-09, the "14 day" trial begins on the day ordered, per the India rep. I got the same story as everyone else...except I wasn't told to return unused product, so we'll see where this goes. Do not order from this scam company! Very costly mistake! |
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| I ordered the Acai Berry through Advanced Wellness Research and after ordering, started seeing the negative information on the internet. I called that day and got a person on the phone, yes Indian, and asked about the 14-day trial period. He stated that if I received late, I could call and they would start the trial period on the actual date that I received it. I did receive the item two days after ordering. In the meantime, before I received the item I called again to ensure I got a person on the phone. When I did, I asked if I could cancel the order because I ordered on a Saturday and it was Monday morning, I had hoped it had not shipped yet. He stated that it did ship (yeh, their website says they don't ship on Sat./Sun.), so boy are they quick. But anyhow, they offered that if I wanted to try the product, they would take a $50 discount off future orders and I would only be billed $28.00 for the bottle and future shipments. I really did want to try the item and have used it the past few days. Don't know if I will keep it, but I have gotten through to the company several times. I have only been charged the shipping charge at this point. I am going to contact again on Monday to confirm the $28 charge. I have not had that bad of an experience with this company... yet. |
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| THIS IS HOW TO GET MONEY BACK!!!here's what you do I have been trying for 3 months to get my money back i finally called my bank they told me that you had to wait a certain amount of time before you filed fraud and you yourself had to make attempts to call them. After calling a zillion times getting the run around i was getting fed up. AWR even sent me e-mail confirmation number and when i gave awr the number they said that # didn't exist. my name, my address, telephone #, nothing about me exist and that I had never ordered from them. Furiously I called my bank and told them everything. Unfortunately the fraud dept was closed on sat so I had to wait until today. While in the process of waiting awr sent me an e-mail asking for my info AGAIN. I gave it to them and told them I didn't care what they did with it b/c my bank would be filing fraud within the week. Today i get home and have an e-mail stating they have cancelled my order and refunded my money. I called my bank they said that yes it has been refunded. But I'm not done yet they caused an overdraft fee and my bank is going after that. I will post more when more comes to light. So if you want your money do the right thing return the item (CERTIFIED MAIL) and try and try. I know its frustrating, I got so upset I cried at one point. But do it then call your bank. My bank is a military bank USAA they are the SHIT! |
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18th of Nov, 2008 by Shannon Ortner 
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