I was a customer with ADCB bank for last 3 years. I recently moved to HSBC as my new company was registered with this bank for salary transfers. HSBC agreed to buy out my loans and clear my credit card to get the clearance from ADCB, and issued a cheque for the same amount. They rejected the cheque for reasons which were not logical and each time they came up with a new bank policies. I had to pay AED 900 to get a clearance from ADCB as I had to pay them each time I applied for the same.
Finaly they bank agreed to accept the cheque and clear the loans and credit card. The agent sitting at the bank desk asked me to pay a minimum amount for the credit card payment as she did not know the duration for the cheque clearance and hence I made a minimum amount payment. I made the payment at the cask drop machine and to add to my frustration the machine was faulty(It is a usual thing with ADCB cash drop machines, it wont work for most days of the month, I usually had to visit atleast 2 machines to make my payment every month) and the amount got credited 4 days later. So i was charged a late payment fee. As I was a customer of no use anymore to them they were not ready to release this fine.
And to the worst part; Now all my loans and credit card with ADCB is have been cleared and I have Cancelled my credit Card. There as an extra amount(which is the result of minimum payment made) in my credit card and I want to reverse the amount to my account. ADCB is taking a stand that I need to pay an amount of AED 75 to get this amount reversed. I know it is not a big amount but would like to bring forth to the public the monster face of the bank trying to harass the customer to the maximum when they leave the bank.