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Ace Cash Services Complaints & Reviews - Payday loan

Ace Cash Services Contacts & Informations

Ace Cash Services

Posted:    javonkanelson

Payday loan

Complaint Rating:  68 % with 88 votes
Contact information:
Ace Cash Services
United States
Phone: 1-866-840-2030
acecashexpress.com
This company is the worst. IF you must get a payday loan stay away from Ace. I filled out a online application. The next thing I know they just deposit money in my account. I called and told the rep I had not authorized this to happen she said that some people auto qualify and that it happens. I request loan information on my account it took them almost a month to send. My pay periods are 1st and 16th they take money out every other tuesday. They told me that is what I put in my paperwork. I tried to speak with a supervisor the many times I've called, the customer service reps are the rudeness people I have ever dealt with. Still to this day I am waiting for a supervisor call. In them taking the money on the wrong day they resubmit get their fee and then charge you $30.00. Please do not deal with this company there are alot of good place to get payday loans
ACE Cash Service is not one of them
Comments United States Loans
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 5th of Feb, 2010 by   REVODNEB 0 Votes
I HAVE THE SAME PROBLEM GOT A LOAN FOR 350.00 AND WAS TOLD AT THE TIME THAT THEY WOULD ONLY TAKE 105.00 OUT OF EACH ON OF MY PAYCHECKS FOR ONLY 6 MONTHS ON JANUARY 22 2010 THEY TOOK 105.00 AND ANOTHER 50.00 SO I FIGURED THAT WAS IT NOW JUST TODAY ON FEBRUARY 5 2010 THEY TOOK 90.00 AND 50.00 ... WTF !!! THEY ARE IN TO ME FOR A TOTAL OF 715.00 FOR A 350.00 DOLLAR LOAN !!!
 6th of Feb, 2010 by   Deiridira2 0 Votes
I ntotally agree with all f you. I had put in a loan for another place ACE said they would approve me with couple of days and contact me if I was approved. I was not contacted but there was money put into my account. The same day it was deposited money withdrawals were taking evrything they depositied in my account. I went to the back one day to deposit my work check and they said I was in the negaitive. I couldn't believe it. It was a 200 dollar loan. They bet me out of 400 dollars including these people loan and they want me to pay it back????? I want to pay them back but I feel that they had something to do with these unauthorize withdrawals and I had to close my account. It has cause more stress and discomfort. I would suggest that no one work with these people. I want to pay them back but I feel they are going to come up with some ridiculous amount to pay them back with. If some one could please ive me the number to BBB so I can make a complaint myself.
 12th of Feb, 2010 by   CRTH 0 Votes
This company is nothing but a scam...They deposited $350 into my bank account without my knowledge and have been taking payments of $105 and $50 every two weeks since November. That's over $1000. I finally found a number for them which is 866-840-2030 and was told by the rep that I applied through a 3rd party company. I explained to him that I had applied for a payday loan and it was obtained through another company, which I signed loan documents for. I explained to him that I signed an agreement, which means I agree to their terms. I have no such information for them, nor have I received any emails from them stating I had been approved for a loan through their company. I also explained to him that means I do not have an agreement with them and I have not authorized them to deduct payments from my account, nor did I authorize them to put money in my account. He was pretty much speechless and left sturdering and didnt know what to say. His response was basically I'm just customer service...He gave me a fax # for the compliance department # 888-322-4086 and an email address compliancedepartment@acecashservices.com. I am following up with my bank and filing a dispute on all these charges. I think I will also take a further step and file a dispute with the BBB.
 17th of Feb, 2010 by   rnswthscisrs 0 Votes
The same thing happened to me. I was looking for a traditional loan. My email inbox is still flooded with payday loan offers 6 mos. later. ACE deposited $350 in my account without my knowledge or consent.They withdrew $90 on 3 occasions. I had to close my account which has been in good standing for 20+ yrs. I finally spoke to someone last night and paid them $408 to clear the account up which means that $350 loan cost me $678. These payday loan companies are legalized robbery. I have definately learned with anything financial go to a local loan officer. Payday loans or traditional loans never go online for these services.
 6th of Apr, 2010 by   Joe35 0 Votes
Same thing just happend to me, but they deposited the funds in an account that I was in the process of closing. I didn't authorize the loan and didn't sign the signature document. I exited before completing the application. I am so not paying this. I contacted the BBB here in IL and complained. How can you try and make me pay for a loan that I did not authorize!!! at least if I am going to pay I should have received the funds!!! Now I have to worry about this impacting my credit. Be mindful of who you give your information to online.
 22nd of Apr, 2010 by   Ms. Majorly Pissed Off 0 Votes
Unlike most of these posts, I didn't receive a deposit into my account. I only have a withdrawal. No money was ever even given to me. I never heard of ACE Cash Services until today when I looked at my bank statement. I'm pissed. I can't believe this!
 25th of Jun, 2010 by   BWB36 0 Votes
I to was snagged by Ace Cash Services
A 350.00 deposit was made and I had no idea where it came from and my wife was wondering the same thing. I tried to call the 866 number and to no avail it was no longer in service I called my bank and they got the number for me and when I called the person I spoke to was very rude and said that the funds were unable to be reversed and for me to deal with it. I asked for a copy of the loan papers(so my attorney can file with the courts) that I never filled out and she said you have a copy and if you didnt save a copy than thats your though luck, how can anyone get your account info. I thought it is secure, So the BBB in NJ will be called and my attorny will deal with them. My attrony said to close my account and open another and just let them mess with my credit, I will own them. The BBB has 150 complaints about them and are trying to deal with them but they move around a lot and its hard to track them down. If its a reservation, their laws are different than yours and mine, they can get away with murder. I feel they should be forced from the world wide web.
 25th of Jun, 2010 by   BWB36 0 Votes
WOW! WTF, I had 350.00 deposited in my acct. and wondered where it came from and now I know ACE CASH. I went online and filled out an app. for a different company(Liberty Cash) and they put the terms up on the screen(what a rip off. They charge so much) and said to hit accept to get the money. I DID NOT touch any keys except for the escape key, and that was 3 weeks ago. My email is overflowing with offers that I delete and I thought that was it but they still keep comming. I spent 1 1/2 hrs. unsubscribing to all of them and now this. I never agreed to anything and never signed any papers electonicaly or other wise. I have the 800 number and called it and they said when I asked them about the money put in my acct. and why they said I applied to them online and you got it. I told them I never agreed to any of this, they said you were automatically approved. I asked them if I could send the money back to them and they said if I did the ammount would be 675.00 to pay it off. I got frantic with them asked to speek with a suppervisor and none were available. I AM PISSED!!! I will call the BBB and file a complaint. My acct. has been frozen from any electronic withdraws and I use to pay all my bills that way instead of by check. Now I have to write checks what a bummer.
 20th of Jul, 2010 by   fedupcompletely 0 Votes
I'm being barraged with final collection notices via e-mail and calls and was told to access their site to schedule payment arrangements before costly legal action is taken. While I have gone on a payday loan site and began completing a form, I did not finalize it by signing off and accepting loan terms with them. Any suggestions as to how I can ward off the so-called legal actions before they wreck my credit and start tampering with my pay?
 20th of Jul, 2010 by   BWB36 0 Votes
The same thing is happening to me. I went to my lawyer about this and he advised me to do the following, Let my boss know whats going on and not to take anything out of my pay, Close my checking acct. and open another and explain why, call Equafax and do a fraud alert (its free for 3 mths.) the number is 1-800-525-6285, call the Federal Trade Commision and file a complaint( the number is 1-877-382-4357) and if someone calls you and says they are Charles Robinson a lawyer for them hang up, they are using his name fraudently. He is a lawyer in California and his number is 510-987-9800. Call him and give him all the perticulars, he has a class action suit against them.Let him know about them using his name. His secretary's email address is adrienne.witte@ucop.edu. I haven't had to call him as of yet but the info. will be helpful in the furture
 12th of Dec, 2010 by   Deidre Woods 0 Votes
ACE Cash Services deposited money in my account without my aythorization. $300 was deposited on 10/27 and now $105 is comming out of my account every other week causing me to be over drawn. This sshould be against the law.
 12th of Dec, 2010 by   BEWARE OF THESE PEOPLE 0 Votes
I AGREE WHOLE HEARTLY I DID NOT AUTHORIZE THEM TO DEPOSIT MONEY INTO MY ACCOUNT FURTHER MORE I DID NOT KNOW ABOUT IT THEY SAID THEY SENT A EMAIL NOW MIND YOU I GET MY EMAILS THRU MY PHONE I NEVER RECIEVED ONE FROM THEM THEY SAID THEY SENT SEVERAL WHEN I CHECKED MY SPAM BOX THEY WERE IN THERE AND MY ACCOUNT WAS OVERDRAWNED SERVERAL TIMES BECAUSE OF THEM SO I ADVISE ANYONE PLEASE PLEASE PLEASE DON'T DEAL WITH THESE PEOPLE AND YES THEY ARE VERY RUDE
 31st of Jan, 2011 by   court worker +1 Votes
ace is awful i am presently feuding with them about my account they tell me i owe the 27o dollers when all i borroweed was 150 and in the state of pa this kind of business is illegal so if they want to take me to court then bring it
 1st of Feb, 2011 by   BWB36 0 Votes
GO GET THEM COURT WORKER!
 10th of Feb, 2011 by   landrum1215 0 Votes
DO NOT FILL OUT AN APPLICATION FOR LOANS ONLINE, ExSPEACIALY ACE CASH SERVICES. DO NOT, DO NOT, DO NOT CANT SAY ENOUGH. I have read all complaints on Ace Cash Services and all is true. I filled out an application to see if approved for how much of a loan. I was approved and sent an email stating $300.00 would be deposited in my account. And yes it was. I called to find out the terms of payments and did not like what I heard. I asked would they please debit my account for the $300.00 deposited and I was told that the fee fro doing so would be payments of $120.00 five consecutive days which of course was more than that deposited. And this been the day after the deposit. I did not agree to do this. I later was charged penelty for not taking care of the payments of $120.00. recieved a phone call stating I owed $650.0 how did I want to take care of it before this situation goes on my credit. I finally after an Hour on the phone was able to settle for making payments of $100 every Friday untill the $650.00 was payed. I am not a happy camper.
 10th of Feb, 2011 by   court worker 0 Votes
close your account they are not licensed to lend money they are an illegal company
 22nd of Feb, 2011 by   Angry Kimberly 0 Votes
I agree. The same thing happened to me, but I used a prepaid card and did not allow them to take any money out of my account when I could not get in touch with someone about taking the money back. I did not authorize anyone to put anything in my account, therefore I do not authorize someone taking money out of it either.
 19th of Mar, 2014 by   MattRes 0 Votes
Is ACE CASH EXPRESS and ACE SERVICES the same thing? I don't think it is. I think they are two different companies, or someone is pretending to be ACE CASH EXPRESS. I have a current loan and have had loans in the past with ACE CASH EXPRESS and have never had problems. Today, I received a threatening email from ACE SERVICES, which I had never heard of. It was really shady and threatening. I think it's a scam, but I don't think it's ACE CASH EXPRESS. The email even says they have been trying to reach me, which doesn't make sense. I've been in contact with ACE CASH EXPRESS. If I owed them money, they wouldn't give me a new loan. They would take my info and use it to get the money they say I owe. I think these are two different companies--1 reputable and 1 a scam company.
 28th of Aug, 2014 by   wrongwoman 0 Votes
I just received an email from these people saying they are suing me for non payment and i never received a payday loan. They say my ssn is on hold by the government and all this other bs. I think they are full of crap and if they are taking money out of your account then you should definitely report it and possibly get a detective to look into the company. Noone is taking my money but this lawsuit bs is just that! Bs!
 9th of Oct, 2014 by   expert on this kinda things... 0 Votes
THERE IS NO COMPANY CALLED ACE CASH SERVICES. THIS IS A SCAM. You probably had a loan with Ace Cash Express. This is totally different. DO NOT PAY ACE CASH SERVICES A PENNY... EVEN IF THEY THREATEN YOU WITH JAIL. they will run off with your money & call you for more & more. Once you give them money, they will never leave you alone

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