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Acai Berry Power 500 Complaints - Very difficult to cancel order and no "terms and conditions" stated during ordering process |
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Acai Berry Power 500 |
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Very difficult to cancel order and no "terms and conditions" stated during ordering process
Complaint Rating: 
Company information:
Extreme Acaiberry
4650 SW 51st Street
Davie, Florida
United States
Phone: 1-877-350-8480
extremeacaiberry.com
After I received a sample of a product I ordered online called Acai Berry Power 500, (which I had to pick up at the post office the next day after the first delivery attempt since it was too large to fit through my business mail slot when my store was closed) the company included a note with the product which said that 14 days after my sample order had been placed, they would charge the amount for a 31 day supply (approximately $90) to my payment method and send me more product if I didnt cancel my order by phone. THAT MESSAGE WAS NOT INCLUDED IN THE ORDERING PROCESS I WENT THROUGH ONLINE. I tried AND TRIED to cancel the order SEVERAL TIMES by phone without success because the line was always either busy or if I did get through a recorded message always said the same thing "there's a wait time of approximately 23 minutes". I SMELLED THE STRONG STENCH OF A SCAM. I received my sample which was charged to my debit card in the amount of 3.95. Once I got the note that came with it, in addition to trying to contact the company by phone, I also tried finding a way to cancel the order online but there didn't seem to be any way to do that either. What I did find was their "Terms and Conditions" AFTER I had already placed the sample order.
I was able to FINALLY get through to their customer service department after 3 days of trying. The person I spoke with was attempting to talk me into allowing her to send me another bottle with another 14 day supply. I told her I wasn't interested in that because it was so difficult to get through to someone to cancel this order, so she did say she cancelled my order on my request and gave me a cancellation number. HOPEFULLY that is the end of this story. I don't know if the product even works or not because it was such a hassle and bad experience due to their bad business practices.
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 United States |
 Diet Products |
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| The address listed for this company according to www.WhitePages.com belongs to a Subway Restaurant. I am on the phone right now with my credit card company trying to get them to help me. The customer service line for Acai is busy..go figure! |
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| OMG i knowww.. can you please give me the number you called in with until you got a hold of them? |
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strongly agree with you!!!
They do have tems but it is stated small in size and I had to scrool down to the
end which they state the most important things!
Not fair at all.
I called them early in the morning when the customer cervise should be starting,
but they put me on hold..What is this?
I'd rather be fat if it is this hard
I can't believe I was fooled by ASAI BERRY!
I'd rather have BELLY seriously. |
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| I am literally sitting on the phone right now. The problem is they have already charged my account the 89.00 and it is going to send me into overdraft. I have been trying to call them to cancel this crap, but its either busy or the automated guy says to hold on and it just cuts out or you get the endless symphony. I tried looking online for a way to do it on here but, nada, zero, zip. I have called my bank and let them know about it. The weird thing is, I have only had this bottle in my possession for less than a week. It took them long enough to deliver and then they let you know two days after getting it the trial STARTS when you order it. wtf! So mad right now. |
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| Same thing is happening to me right now...except I am trying to call 1-888-582-8080 (that is what the rep gave me for a phone #. The line goes dead. So does the other phone # 1-866-938-4832. Good luck...I don't know what to do. I have called my bank...It put me into overdraft also...but I got nailed with almost $200.00 in charges. BEWARE! |
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| I have Filed a complaint with the Better Business Bereau and they are following up on it for me. This is the best way to document this and help others in the future. |
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| I also have been having the same prob. I got it in the mail with the letter saying that they would charge me 14 days from the day it hit the bank. Once I got it it had already been 10 days that it had been in the bank. Today witch is the 12 day I had been calling them like CRAZY and not getting anyone or it hangs up on you!!! I got on the internet and tryed to see if there was any way else to cancle. I had NO luck but then I found this blog. I'm so glad to here that ya'll were having the same prob. (just knowing that I was not the only one not having luck). Today I prob. called them maybe 20 times and yeah it's NOT toll free! But got through almost 30mins after being on hold. Once I got on the phone with someone it was so loud in the background that you can't hear them, and then they complain that they can't hear you. When she give me the cancle number it was like 3 diff. people were talking to me all at one time (very hard to hear). I sure hope people read this before doing anything. I don't know about ya'll but I have not noticed a diff. ever since I started taking it. But I also did another free sample of a diff. acai berry and they have great customer service. I have not yet started taking this one yet so I don't know how it works but you can order it over the phone 877-317-0189 God luck everyone hope everything works out for all of us! |
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| I just received my trial bottle in the mail a few days ago and I am kinda skeptical to start taking it since there were no clear instructions on taking it. I mean I want to know what I can/can't eat while taking it, etc. I was shocked to come across these complaints while searching. The only thing I have noticed that was weird is that they say it is a 2 week trial supply, and you are supposed to take 2 pills before each meal, but there are only 15 pills. I mean correct me if I am wrong, but the bottle would almost be gone in 2 days if you ate 3 meals a day. I would just like to ask all of you why you are trying to cancel your orders? Did the product NOT work for you? I am fine with being automatically charged every month as long as the product works, I mean afterall, I knew it wasn't going to be free to continue with the program. Please help me clear this up! I was really excited to start losing 40 lbs. But, now I am second guessing. |
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I ordered this on impulse when I got a "mommy you're getting fat"comment from my 6 year old. I was sort of distressed and didnt bother looking a the terms of service.
I ordered it about a week ago, tho I have not received my free trial, after the research and complaints I have read, I quickly called and cancelled my order. Like stated before, I have no problem paying the monthly fee for the program, but they are so hard to get ahold of, I find it hardly worth the hassle.
I did get ahold of them after trying about 10 different numbers and being on hold for about 20 min. She did offer another 14 day sample and a 7 day extension on it. I refused due to how hard it was to reach them, and made them aware of the complaints they were receiving and thats why I was cancelling. Also said after I tried my trial and if I liked it i would reactivate my account.
I hope it works, but quick fixes usually don't.
Hope everyone works out their issues with this company.. |
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Can you please tell me all the numbers that you have tried to call to cancel the order?? I have tried 1-377-350-8480 number so many times. They were either busy or got into the automatic voice mail, but was not connected to the representative!! Which number did u try and was successful???
Thanks. |
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I don't remember what one of the two I got ahold of them with. I still have 2 numbers in my call log, so I imagine it's one of these two.
801-208-7490 <- Pretty sure its this one tho.
801-208-7485
Good luck, and be prepared to wait at the least 20 min. |
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| I'm so pist.. It's been the 4th day I'd tried calling them cause right after when I asked how much the diet pills are really on Answers!yahoo.com, they say that the company charges over 80 bucks a month. GOsH.. stupid customer service. This is crap. SERiously what number is to cancell this damn thing??? The only one I tried was 18773508480 and now they say that this number isn't unassign.. |
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I ordered this product at the beginning of this month, and it still has not come in. I finally started calling all these numbers and nothing, i finally got a hold of someone at 1-877-350-8480. I was on hold for 30 minutes before anyone answered. The man tried extending my trail period because I had not recived my trail product. I would not, he gave me a cancelation number, and i am goin to keep it with my reciept that i printed off the day i had ordered this product. Trust me have I learned about watching what I order off the internet. I even called my bank to put a block on there, and they could not do it, they said if it does charge, I can dispute it. So hopefully everything is ok now!!!
Good luck the number I called was 1-877-350-8480. I took all day calling to get through without the line being busy. |
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i on the phone as i scroll down and read all of this helpful feedback. i am not surprised, especially since the offer was too good to be true. i thought this might be slightly different, because of all of the hype and endorsements. anyways, i put the order in yesterday, searched for feedback and reviews this morning... and now i'm on the phone!
i'm never doing something like this online again. i'd rather go to a vitamin store or order directly from the vendor, over the phone.
i have twelve days left to cancel this unnecessary krap! and yes, obviously i have not received my free trial yet. |
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| OMG, I just speak to to representative person today. I cannot believe the way she has talked to me, so rule!!! Anyway, she gave me the cancellation number, and I don't know what to do next. Do I have to call them again? Because I have't receive my 14 days trial yet. Can anyone tell me what to do next? Thanks so much. |
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I was able to get thru to Acai Berry at the following number. 1-877-615-4233.
Hope this helps.
It has been about 2weeks and still no product.
Customer Service Rep said to allow a few more days. |
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This is an obvious scam people... and you have been tricked by these scam artists.
but here's what you do...
don't waste your time with calling this company and wasting 20 minutes on hold.
call your credit card company and do a charge back... each and every time they bill you.
the credit card company typically charges an 'administrative' fee so you not only get your money back but these bozos are out your money plus what the cc company charges
so if everyone calls and does a chargeback... guess what???
this bozo company will be out of biz because their merchant account will shut them down due to all the charge backs!!!
so people start doing massive charge backs! |
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| I am going to do the charge back... I have $29.00 coming out of my account from Fit Factory -- for what I do not know, but I love the charge back idea and totally plan to do this. Thx for this advice. I "think" I have everything cancelled finally (fingers crossed) -- now to get the bank acct. cleared up. I will never be this stupid again about buying stuff. Good luck everyone. |
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| can someone please help me and give me a number to call to cancel this, if you call from your mobile number as i live in the uk, do i need to put anything in before i dial the number |
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I called this number 1-877-350-8480 to cancel my order with Acai Berry. I had to wait on hold for about 15 minutes but got through to an agent.
I told her I had been trying ever since my samle order came in and that it was very hard to get through to cancel. She apologized and said because of high requests for this item and cancellations this is why it took so long.
My acct was already charged 89.00 but she said that she cancelled my acct and gave me a confirmation number. So like all the rest of you hang on to the cancellation number note the date and time you called and whom you spoke too.
Good Luck. I certainly have learned a lesson from this. |
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