Acai Berry
reviews and complaints

I had a similar problem with Acai Berry at [protected]. Evidently there was some fine print when I ordered the free trial that said I had to notify them in 15 days if I did not want any future shipments. After I received the 2nd shipment (and charged on my credit card for about $90.), I called to cancel future shipments and was told my shipments would be cancelled. I received a 3rd shipment today and after dealing with their customer service on line with no results, I finally gave up and reported the problem to my credit card company.

Stay away from these companies. They will hide behind other names and products. Be very, very careful. These companies are scams and cheats.

FWM Laboratories
2040 NE 163rd, Suite 305
North Miami Beach, FL 33162
[protected]
[protected]

Acai Berry Detox (Same as FWM Labs)
3007 Greene Street
Hollywood, Fl. 33020
[protected]

Real Technology Labs
970 W. Broadway, Suite 83
Jackson, WY 83001
[protected]
[protected]
[protected]
[protected]
[protected]

Acai Berry
127 NW 13th Sreet, Suite #4
Boca Raton, FL 33432
[protected]

Advanced Acai
5300 Ontario Mills Pkwy, Unit 400,
Ontario, CA 91764
[protected]–3083

Berry Max Products
1435 East Venice Ave. # 257
Venice, FL 34292
[protected]

Max Colon Products
10088 6th St. Suite G
Rancho Cucamonga, CA 91730
[protected]

Pure Nutrients
3280 Suntree Blvd
Suite 101
Melbourne, FL 32940
[protected]

Other numbers:

[protected]/[protected]

To: from the heartland

We are sorry for the inconvenience you have experienced with us. It sounds like you were not properly taken care of . We deeply apologize for the experience you had with us. The order you placed for sounds like it was a buy now, pay later offer not a free sample. The pay later is usually 21 days after the purchase date. Please be aware that if the product is not sent back to us, you are liable for the $79.90 charge as our terms and conditions state. All of our orders come with a money back guarantee. Please contact us and explain your situation to us so that we can gladly assist you and possibly offer you a monetary refund.

Our number is [protected]. We are here Monday through Friday 7am to 7pm MDT and Saturday and Sunday from 8am to 5pm.

Sincerely,

Supervisor at Nutra Lane

I ordered the product with a 14 day free trial period for $5.95 on 04-13-10. I cancelled within the 14 day period on 04-13-10. They charged me the $127.86 for the membership fee on 04-19-10. I called them on 04-19-10 and 10-21-10 to get my refund and ask why they charged me and they said I didn't cancel within the 14 day period. I gave them information that I did cancel within the 14 day period. Then they told me that I would need to send the product back to China before I could get my refund. I sent the product back to China on 04-22-10 and then they told me it would be 14 days after it was received that I would receive my refund. Needless to say, I have called and emailed several times and they keep telling me that my refund is being processed and it would be 14 business days. I have been waiting for over 14 weeks and I still do not have my refund. Do Not Deal With This Company!

i have had nothing but conflict with this company i resarched this information and have my issues and charges on my bill statement on my account and this is a huge concern for this company people at this company miss lead you and i thinking about getting attorney in this matter and i payed for something i never got and i did the things i needed to do to make sure my infro. was correct and true. i have saved all infromation and need this company to get intouch with me about this matter hotrod69_1970@yahoo.com

This "appears" to be free; just pay shipping. But if you read the terms and conditions,
they charge you $79.95 if you don't return the unused portion? They already charged that
to my debit card; plus another charge of $85.37 to a "[protected]". When I call their
number they inform me that "my account balance is insufficient to place a call to that destination".
So I reported these charges as fraudulent, and they cancelled my debit card.
Finally I get a notice from the post office Wednesday I have a package. It's their stuff.
Today I got another e-mail basically explaining their scam. I'll forward that, too.
Maybe they can get away with the first charge, but what about the second?
What do you suggest? Should I send the stuff back? I didn't get anything close to a 14 day
free trial!

Got a letter from the bank saying my inquiry had been resolved and the claim is considered closed.
Called Wa. State Atty. General. They said to contact them and cancel; return product. Called bank to explain recent activity. They too said call, cancel, return.
Called the Customer support number; on hold for 10 minutes. Left a detailed message.
Replied to this e-mail, asking for a return address. No reply to all.
Now if I don't hear back, I'm going to tell the bank I cancelled but did not hear back.
I'm then going to file a complaint with WSAG with copies of all documentation/ e-mails.

Ordered trial quantity and a trial charge amount appeared on my credit card for $5.95. ONLY TWELVE DAYS LATER, AND BEFORE THE TRIAL QUANTITY EVEN ARRIVED, a further charge appeared on my credit card for $79.95. Six days after original date of ordering the trial, I cancelled the trial and the entire order by email because I had been alerted that the whole deal is a scam.

I was emailed that my order could not be cancelled until I returned the trial quantity unused, and that an address and return ref. number would be given me when I had received the unwanted trial quantity and was ready to return it. When the trial quantity arrived I emailed immediately for the return address and ref no. but received a reply stating that they would certainly let me have the information I had requested - but not supplying it! I had to email a couple of times before at last they gave me the return address and ref. number. I then returned the goods, and sent another email requesting a refund of $5.95+$79.95=$85.90, together with a copy of the mailing certificate. In return I received an email requesting a copy of the mailing certificate! I sent another copy of the mailing certificate, again requesting a full refund, and received an email promising to credit my card account with $63.96 - which I have never received! So even if I eventually get a credit, which I doubt, I will be $21.94 down, plus the postage on the trial quantity back to China. These people make it as difficult as possible to jump through all the hoops needed to cancel orders and get refunds - and to this day I don't know whether I will ever get one.

THESE ARE EVIL PEOPLE WITH NO CONCEPT OF FAIR TRADING. BE WARNED, IT IS A SCAM. DO NOT DO BUSINESS WITH THEM. DO NOT MAKE THE SAME STUPID MISTAKE I MADE.

I ordered the acai Berry blast back in June 2009 for the free trial i saw on a local radio station in my area, 96.3 KSCS, thinking it should be ligit if they are advertising for them right ? well Everything strted great ...i got the Acai and kept the product and was charged the 79.95 from a company called Home Health Store, that was fine, but then a week later I received another charge for $79.95 from a Cap Star diets and a couple of days later, another charge of $85.60 from Weight Secrets. Well Since i reviewed the terms and conditions when i bought the product and nowwhere did it say i was obligated to buy anything else i would onyl be charged every 30 days until i cancelled the auto -re-order of the acai...I immediatley called and cancelled my card so they could not charge me for anything else. Then i called the number that appeared on my bank statement and they told me they were all parent company's of Home health and the charges were for the second bottle of Acai(mind you it had only been 3 weeks) and for the Colon cleanse. I said now wait i still show to have a week left on wether i would laike another bottle of Acai and I NEVER ORDERED THE COLON CLEANSE! well she said she would cancel my second bottle and subscription and submitt my refund request to customer service and if they found i truley didnt order the colon cleanse they would refund. THAT IS WHEN MY HELL STARTED. IT HAS BEEN 3 MONTHS AND I STILL HAVE NO REFUNDS FOR THE 2 EXTRA CHARGES! I have called and e-mailed and first they told me they needed an order number for the colon cleanse to refund, well since i never ordered it i didnt have one? then they came back and said they couldnt refund me if they had no product returned in their hands...i explained again, i dont have a order number nor is there anything to return as i never ordered it and never got anything...well that went on for about 6 weeks and then i finally thought maybe i am going about this all wrong so i emailed back and asked them to provide me an order conformation number and proof of delivery, to my surprise, i then got an e-mail saying they would isseu my refund.WOW...I was gitty...then 2 weeks go by ...no refund...contact them and they say they put me on tehir "high priority follow up" list...another 2 weeks...still nothing and right now i am ready to go postal on this company. I dont think they have any intention of giving me money back so i am going to my bank to see if i report it as fraud charges if they can help me, but i mainly wanted to get my story out there so this does not happen to someone else!

on 21/April/09 My daughter requested a sample of this product, only pay $5.95 for shipping and handling charges. She pay with her bank card. On 05/May/09 she received the charge for the amount of $5.95 on her bank account. Then shortly after the package arrived from China. She didn't try any of the capsules as yet due to medical reasons. Anyway, she received a call from the bank that a charge for $79.95 was being charged to her account. She told the bank that couldn't be right because she didn't have any money to cover the charge. The bank said but you have a similar charge from another company, she told the bank she request a sample for $5.95 and that was all. This morning she went to check her bank account and it was over drawn by $108.00 She called the bank and they put her through to fraud department. They will give her credit only if she can contact the company that charged her in the first place. She called the number next to the charge of the $5.[protected]) spoke to a nice lady, she told her that they had sent her emails regarding the charges. The emails went to her "junk e-mail" so they were deleted right away. At the end the lady cancel her order, and told her credit will be applied to her account.

I ordered a 'free' trial of Acai Berry Blast and was billed $19.95 on my visa for shipping and handling. My next visa statement showed an amount for US$ 79.95 and I had not received ant product. One week later a package arrived form China with another months supply of Acai Berry blast. I realised this was what I was charged for on my visa ststement. the package contained no contact details or return form. I searched the net and found the site I ordered from originally and contacted the support office. I asked them to stop my supply. I received an email back advising me the supply would be stopped. On this months bill I have a charge of US$99.95 and have not received any product. I don't want the product but I do want my visa card credited for US$99.95. I have emailed the compeny 3 times in the past week and received no reply.

I want that very subscription is cancelled, and that more a sum is invoiced to me. Suite has a request of only a sample I meet with 4 invoiced sums. take opinion that this letter cancels my requests very them that is on your sîte for one or several products.
number 202-595-0001CY - [protected] CY - [protected] CY

I did not want a member ship with this company it did not tell me that i had to have one to try this product first and now they are charging my credit card and i can't get in touch with them as i have no contact details and don't know what website they have .

Regards
Debbie Mackinnon

There is no number available to call them to stop taking money out of my acct.What can we do?

I feel that I am a relatively intelligent human being, but fell into this trap as well. A call to my bank to question some transactions on my credit card were met with a similar response to those that are listed. The cost to me in AUD was $285.34. I have not yet rung the company customer support number, but intend to do so sometime today. The symptoms experienced by other people as listed are valid, and in fact I have never felt so incredibly unwell after taking a so-called "cleansing" product. Having worked in a medical area for over 30 years, I am suspect of anything that claims to "detox" the body. I fully intend following this to the end as I do not intend to pay for substances that I will never ingest.

I also used VIV3 and vitalityclean! they took neary £200 from my account and i never even received my free trial goods! Dont give up people, i sent countless emails over the next week, threatening to go to the papers about there scam and 48 hours later, the money was credited bk into my account! im only 22, so if i can do it, so can you x GOOD LUCK!

ViV3 and vitalityclean is the company also responsible for the ACAI BERRY and Life Cleanse that is refusing to return my money, but indending to clease my accout out of money since last month. The product, I did not subcribe to willingly plus it was crap.

ACAI Berry detox (purple pack) and Life cleanse (blue Pack) Supplier in UK : Trading Planet Ltd P.O.box 13511 EH49 7YH.
In July 09, I paid £3.76 x 2 (plus oversea bank charges, hidden) for the free trails, The product made me bloated, headacre with constanly, loss of concentration at day three. Stop products, since it was only a free trial. My brain cell came back to normal without the headacre. I phoned to complained, Phone desconnected whirlst talking to so called customer service and the next call, their phone was engaged. Returend all products.
The next thing, I know the free trial is not free trial by July 09 £148.08 and £144 = £292.08 has been deducted from my account with different company name.
I am still in the process of getting my refunds back with the help of my bank. Usually I do not fall for such scam. They are trying to use their term and condition to cancel within the trail period, what do you do when the phone are not answered or dropped on you as soon as you mensioned complained. Watchout they also try and fool more people by saying their berry is not Fake and the best. In my case I know which is fake product.

A.S
SW London uk

I was just charged $160.00 for my 'free sample'! Finally got through to someone and they refused to credit my account. When I ordered, I spoke with someone who told me that I would not be charged anything except shipping (.99). Two days later I spoke with two more people who I told that I was not interested in any membership and did not want any charges for anything on my account other than shipping. All I wanted was to try the free product and then decide after 1 month.

Funny thing, when I called the woman, who spoke very broken english, she told me they did not give free samples and that I should have cancelled according to the terms and agreements section. I had to stifle a scream when I responded that the two people that I had spoken with after I placed the order both told me there was nothing else I had to do and I would not be getting any charges (except for shipping). My bank told me to try to work it out with them and if I had no luck they would take over. I'm on way to the post office to return the product that I will be paying another $10 to ship back to their nasty suspect butts! Of course I'll be sending it certified so they can't claim they never received it. Run Run Run! This is a fraudulent company!

Do you know what their representative revert to my complaint? Here I quoted their reply:

******************************************************************
Dear Ms. Grando Ng.

I do not believe you placed an order with us. We currently do not have a credit card system for checkout on our website. We are also not offering any free samples of products. I think you may have confused us with a different company.

Can you please call me directly to discuss this in more detail? You can call 3590 6770. Thank you!

Bryant Shu
Life Nutrition Int'l Co. Ltd.
Rm 2813 Hong Kong Plaza
188 Connaught Road West
Main: 2803 0337
Direct: 3590 6770
Fax: 3020 8737
www.lifenutrition.com.hk
********************************************************************

I found helpless. Can you imagine such kind of services that company is providing us? It is really really a nightmare! It seems that nothing they are going to do for that huge volume of complaints around the world.

i had the same problem with this company.all they do at this company is give the run around.also this company may have out sourced there call center everyone seems to have thick accents, the people i spoke to.on my credit card statement there was a currency conversion fee from fwm laboratories, i dont know if you were charged for this aswell.

i hate these people SO much! I called right after trial order to tell them I didn't want to be shipped anymore and found an 87.00 charge on my account today. I called to complain and dumb woman told me that it was the cost of the trial!

They've been charging my credit card AFTER I expressly told them to not do so, and to NOT ship me the product. The only way I can stop them is to freeze that credit card and be issued a new one.

I am VERY annoyed.

Hello, My sister did the same thing, they charged her over $87.00's TWICE. She still has not received the package either and paid for the shipping and handling. She did not give permission to take the money out of her account. Her bank over drafted twice, the bank said they could put the money back into her account. Call your bank and see what they can do. Here is my email: sunshinelafoy@gmail.com

HI my fieance bought the trial and they charged us two charges 87.00 worth of product and they need to be brought to justice the scam is to start the trial the day u order but they dont ship it till after the trial is over so u dont get it till way after its over I want in my e-mail is dwb602000@yahoo.com i will prosicute if u want

thanks to all your comments. i just checked my band statment. they already charged me the 87 dollars before my trial was up! looks like instead of getting the run around on the phone im going directly to my bank.

I have tried to get through on the phone and get put on hold with a cheap recording,
that tells you that you can contact them through e-mail or there web sit, but does not
bother to offer any info on how to do that. I tried to cancel my order since I seem to be getting a box every two weeks of the acai berry detox. I have sent the last box of it back
and will do the same the one I just received. I will try my creditor next.
__________________________________________________________________
I would suggest: Contacting Your Credit Card Company ASAP! If you ordered the free trial
offer, And Have Them Block This Company, From Making Any Charges Against Your Card,
__________________________________________________________________
Before you get billed month after month as you try to get this company out of your
bank account and your life. WE TRIED THE FREE TRIAL OFFER AND SINCE HAVE NOT
BEEN ABLE TO GET THIS COMPANY TO CANCEL THE ORDER / AND STOP BILLING US.

I got involved in this scam b/c I didn't associate myself thoroughly with the product and business at hand. My note to self and to others is that if a company, especially on-line, is not endorsed or supported by the BBB, just don't do it. These folks are complete and totals scam artists, or should I say, "###" artists. The website I originally dealt with is http://www.acaiberrydetox.com/offer/acaiberrydetox. Oprah does not support this site, nor does Dr. Oz or Rachael Ray. They may support the berry but not the scam. Please be ware and be careful. These folks aforementioned are bad, bad folks.

THIS IS A TOTAL SCAM! I read everything and said, why wait the 14 days. I will order and then instantly cancel my subscription so that I am not charged for the following months. They couldn't even find my account. I recorded everything that was said online because I could not get ahold of them by phone. I was cut off after waiting 26 minutes on the phone. I too was read back a credit card number that wasn't even mine. I am calling the credit card company now to make sure that they don't charge anything to my credit card.

I am at this moment trying to cancel my subscription...I did not realize that this was a monthly charge thing when I ordered the free trial. All I am getting on the phone is a jumbled up mess of different recorded messages and they keep asking for my credit card number. At one time it even read back a credit card number that wasn't mine! I can't do anything on the website (like the recording suggested) because it asks for a account number and login/password which I never set up (nor was asked to set up).
I am so totally confused right now. I just received the free trial yesterday and my account was charged for $86 today. I would love to cancel this and get a refund...if I could ever get someone to answer the phone!

we also had problems with this company. we tried cancelling an order on a saturday befoe our 13 days were up but we sat on the phone for two hours waiting for someone to pick up. when we called on a monday we cancelled the order we even got a cancellation number tocofirm the order was cancelled. 9 days later we got our credit statement in he mail and the orders that we cancelled were on there and they even charged us for other pills. my credit card statement had three different 800 numbes that i guess we had to call to cancel each different pill. yes we were getting sent more than just the acai pills and the colon cleansing pills. when we called customer service they said the order was never cancelled.

This company and its marketing scheme is just that. I just cancelled my order and was told they are charging my account for something I didn't agree to. I didn'y get the colon support supplement nor did I receive any notice in the package regarding cancellation notices with time constraints even though I was advised that it would be a 30 day trial offer for shipping and handling.
Don't, I repaet, don't use this company. Go directly to the health food store in your commuinioty and pay the approximate $30.00 to $40.00 amount. The shipping and handling charge is a bait and switch ruse.!

All I can say is just be a well-informed customers next time. There is nothing wrong in purchasing products online but be sure to read the terms and conditions carefully. And don't easily be deceived by pictures of celebrities endorsing the products. And also, I saw that you have the wrong fwm toll free no. The real helpline is [protected]. Call them now.

They advertise free trial and then send you automatic shipments with bill
then they make it difficult to send back product you don't want

To: Zanita369

We are sorry for the inconvenience you have experienced with us. It sounds like you were not properly taken care of and didn’t get a refund. We deeply apologize for the experience you had with us and we would like to help you and offer you a monetary refund now. If you sent those 3 bottles back to us within your 30 day money back guarantee, you should have received a refund for those three bottles and only had to pay for the one bottle you decided to keep. Please contact us again and explain your situation to us.

We hope to hear from you soon.

Our number is [protected]. We are here Monday through Friday 7am to 7pm MDT and Saturday and Sunday from 8am to 5pm.

Sincerely,

Supervisor at GNS

We want to sincerely apologize for the experience you had with us. We would love to help you. Please contact us at [protected], so we offer you a resolution. We are open Mon through Frid 7am till 10pm MDT and Sat and Sun from 8am to 5pm MDT.

Hope to hear from you soon.

Sincerely,

Andrea
Customer Service @ GNS

We are sorry for the inconvenience you have experienced with us. Our promotion is for a free 21 day trial, not a sample. Below you will find the terms and conditions of our offer. If you need anything else or have any questions or concerns, please contact us at [protected] so we can gladly assist you. We are here from 7am to 10pm MDT and Sat and Sun from 8am to 5pm MDT.

Sincerely,

Supervisor at GNS

Acai Berry Edge 21 day trial

Here are the terms and conditions that all of our customers must agree to when placing an order with us:

Free* 21-Day Trial Terms and Conditions:

Start your FREE* 21-Day Trial now to receive two, 30-day supply bottles of Acai Berry Edge. You simply invest $3.97 today for shipping and handling and you will have 21 days from today to evaluate this super cleansing product for yourself.

When you notice significant results, do nothing. You will be billed the discounted survey-member price of $39.95 per bottle at the end of your 21-day trial period... a 33% savings! But, if you decide that Acai Berry Edge is not for you, simply return the unused portion before the end of your 21-day trial and you will NEVER be billed. You also have 30 days from your date of purchase to return the unused portion of Acai Berry Edge for a 100% refund of your purchase price (minus shipping & handling).

Plus, if you decide to keep Acai Berry Edge, you will also receive a FREE membership in the Acai Berry Edge Club. This means you won't have to remember to reorder, and you won’t run out of Acai Berry Edge right when you start to feel great results. You'll continue to get two, fresh 30-day supply bottles shipped just before you’re scheduled to run out, at today’s low club-member price with FREE Shipping! Plus, we set aside a special reserve so Club Members NEVER go on backorder. There is no minimum to buy and you can cancel, skip, or delay your shipments at any time by calling us at [protected].

Whay are you buying this crap? It doesn't do anything and they're all scams! Stop making these con artists rich!

If you read my post 'Re something must be done about this' you might find that what I've written helpful. It's a long post but if you scroll down to the bottom, the information about Unfair Terms in Contracts may be useful to you. I have emailed viv3labs with this and I'm waiting for their reply. Lets hope they're ### themselves now because I'm sure that I may be right My credit card company have sent me a dispute claim form and if I don't get a refund from viv3labs I whave to send a copy of all my correspondence (and shipping receipt) to them to demonstrate the efforts I have made to get my money back. They will then take over the dispute and I feel quite confident that I will eventually be reimbursed.

I am so incensed at this scam that I am going to try and find out how we can get this Company investigated in the UK. Apparently this is already happening in the USA.

When I find out who to contact I will post it on this site and hope that everybody will join in to nail the ###!

Good luck
Christine

PS: I've just realised that I cancelled my account with them 0n 13th day of the trial by email and then again by telephone to their customer services on 14th day...for which I got a name and a cancellation code. So they haven't a leg to stand on and if they refuse to pay me back, I think my credit card company will have to and then they will have to chase viv3labs themselves. Hope it works out one way or the other

Try contacting Watchdog? I have just submitted a story to them:

http://www.bbc.co.uk/watchdog/gotastory/

If we all do it, maybe they will listen?

I have just had 2 lots of charges of £74.87 come out of my bank from this company even though I canceled on the 15th day! I phoned the customer service phone number and she wasn't very helpful after I told her a number of times that I didn't want to pay for their crappy pills that don't work! She game me the email of head office (support@viv3.com) which is the same email that I contacted to cancel my account with them, so I will see if they actually give me the money back that they shouldn't have taken (which caused me to go overdrawn!) I am NOT a happy customer!

null invoice
According to their advert I ordered a sample of acai berry and was told to pay 3, 95L per Shipping, nothing else.
they billed my credt card for Acai berry 79L x 2and Life cleanse 79L x 2
I did not consent any invoice but their announce of shipping expenses.
I want my money back...

je suis française et moi aussi je me suis fait arnaquer par VIV3LABS comment faire ?

Hello - as an individual who was caught up the Acaiberry online scam from one of the American Companies 'Acaiberry', with the repeat payments etc. Who managed to beat them at their own game, and managed to avoid being charged the repeat payments, my only loss was the £9.95 shipping cost.

After that incident I ordered Acaiberry from the UK company HealthSpark. I would have to agree with the director, they do not sign you up for automatic repeat orders, if you use your credit card, customers also have to the option to pay via their Googleshop or Paypal accounts if they want that added security.

A legit organisation would not offer to pay by these methods. I have had no continual payments deducted from my credit card. I decided to stick with a UK companies in future.

HealthSpark are not affiliated in any way with these organisations whose aim is to solely defraud innocent customers.

Whether the Acaiberry product works or not, it is wrong that HealthSpark is associated as one of these companies. Prior to ordering from them i was sceptical and read about the company first. They have attained ISO 2000:9001 quality assurance accreditation. Their products are manufactured in an FDA (Food and Drugs Administration) facility. Which gives some consolation that strict standards are in place. Additionally they are ISIS accredited (Internet Shopping Safe), non legit organisations would not go to such trouble.

The number of orders placed with Healthspark is at the customers discretion. You are not signed up to any other subscriptions, only simply paying for the products you ordered, which will be delivered promptly.

If you doubt what I say, take a read at Healthspark's site, you can read and make up your own minds, I wouldnt be give it my approval, if I truely knew HealthSparkwere fraudulant, I have posted multiple comments relating to the Fraudulant company I had the unfortunate experience of 'ACAIBURN', which is an american based organisation. HealthSpark is UK based and should not be confused with the likes of ACAIBURN or VIV3 LABS etc
:
http://www.healthspark.co.uk/

Thank you

Hi,

I have just read your complaint and i am a Director of Healthspark Limited. May i ask that you contact us immediately if you want to discuss this. We do not auto-ship or bill clients cards for repeat orders they have not requested. I am sure you are confusing our company with a scam that is going on through other websites overseas.

We actually make a point of such scams on the Acai page at our website and are a registered Jersey CI based company that does not endorse such scams, please call us as i wish to correct this complaint.

Use the freephone number [protected] to contact us.

To: Mauro

We are sorry to hear that you had a bad experience with us. Did you order our Acai Berry Edge and return it to us with-in your 30 day money back guarantee period? We would like to help you. Please contact us again and explain your situation to us. We might be able to offer you a monetary refund depending on your personal situation. Below you will find our terms and conditions, that are with the 21 day free trial on our Acai Berry Edge. This might explain some questions.

We hope to hear from you soon. Our number is [protected]. We are here Monday through Friday 7am to 10pm MDT and Saturday and Sunday from 8am to 5pm.

Sincerely

Supervisor at GNS

Acai Berry Edge 21 day trial

Here are the terms and conditions that all of our customers must agree to when placing an order with us:

Free* 21-Day Trial Terms and Conditions:

Start your FREE* 21-Day Trial now to receive two, 30-day supply bottles of Acai Berry Edge. You simply invest $3.97 today for shipping and handling and you will have 21 days from today to evaluate this super cleansing product for yourself.

When you notice significant results, do nothing. You will be billed the discounted survey-member price of $39.95 per bottle at the end of your 21-day trial period... a 33% savings! But, if you decide that Acai Berry Edge is not for you, simply return the unused portion before the end of your 21-day trial and you will NEVER be billed. You also have 30 days from your date of purchase to return the unused portion of Acai Berry Edge for a 100% refund of your purchase price (minus shipping & handling).

Plus, if you decide to keep Acai Berry Edge, you will also receive a FREE membership in the Acai Berry Edge Club. This means you won't have to remember to reorder, and you won’t run out of Acai Berry Edge right when you start to feel great results. You'll continue to get two, fresh 30-day supply bottles shipped just before you’re scheduled to run out, at today’s low club-member price with FREE Shipping! Plus, we set aside a special reserve so Club Members NEVER go on backorder. There is no minimum to buy and you can cancel, skip, or delay your shipments at any time by calling us at [protected].

I ordered a trial bottle of acai berry pills for weight loss. It was advertised as 4.95 for shipping and handling. As long as I cancelled any additional bottle within 30 days I would not be charged. I recieved the pills almost two weeks later and after a few days I received another bottle of pills. I called to cancel the pills and found out I had been charged 80 dollars on my credit card. The pills made my stomache hurt so I did not eat because I felt full. That is what caused me to loose weight. The pills caused me to be in pain and my stomache felt horrible. I called the company to complain about the effect of the pills and the 80 dollar charge. The company refused to give me back my money after being on the phone for 2 hours. I advised them it had not been 30 days but they said it was a 15 day cancellation I needed to do. These people changed the website but I had printed out what it had previously and it showed 30 days. After 9 phone calls and 10 hours later, the company would not refund me the money and they charged my card again. I had enough of this and needed some help. I called my provider law firm and they were able to get me an apology letter, a full refund for both charges and the shipping cost. Who would have thought that buying a prepaid legal membership from a college kid I did not know would afford me the best legal help available. This monthly membership for the law firm is the best 25.00 I ever spent. Now they are getting me a refund from the movie theatre for ruining my pants on a butter saturated seat.

I ordered the pills and paid for them and now they have chaged me $83 for the last 3 months. I am just realizing it on my bank statement. I want my money back and someone should stop them.

I ordered these pills about a week or two ago. I paid for them online with my mastercard and I have a copy of the receipt. It said I would receive these through mail in 2 to 3 business day, I still have yet to get them. I want my money back or I will sue them.

Was charged $65.95 without my permission.

unauthorized charge to my Visa card and I want a credit to my account

Charged my account with out my authorizeation.

I am truly glad that you found some benefit in their services. Notwithstanding, just wait until you are facing a major civil complaint, or a criminal complaint being brought against you. Perhaps then, when PPL "cuts bait" and runs, you will rethink your position regarding the value of their "plan."

Tony

Hi all!
They cancelled my account in no time. Just stay on the line as it can take several minutes till they answer, but the call is for free so no problem!
Try this number: + 44 [protected]

you still can request a dispute with your bank, that's the only way you'll get your money back.

had the same done to me i am at my witts end as i am on benifits and could only afored the free trail so overdraw and noway of paying it back

This is an extra to my above posting. My bank has advised me to cancel my credit card and have a new one issued.

Almost the same thing happened to me. Just got lucky with the helpline I called which was [protected]. Dependable and friendly operators on the line. I'm able to fix my account in just three days.

This particular company sounds like a scam. But, really a "detox"...They do not work. If anything they are dangerous. There is no magic bullet or quick fix for weight loss. It takes consistency and hard work. More calories out than in, it is as simple as that. You are much better off making healthy eating choices and exercising (and those things are free).

same thing happened to me, they kept chargeing my account an sending me more product tha i told them i did not want . credit card looked into it an had them refund, mean while had my account # changed.

You people are idiots, since when is something truly free in america, You are all just taken over by the word FREE and see a small price of 3.97, how to you think the economy is suppose to work, give you free bottles and hope you'll order again, no you cheap ### are attempting to scam them in a sense with your "i'll purchase a free TRAIL" and that's that...and mind you it's a free trail not a free product. The T&C are clearly stated on the website, and I'm sure you all sit and argue your wonderful excuses on why you don't pay. See I'm smart, I read the term and conditions because I'm savvy enough to use the internet safely and know what I'm doing, and the entire internet works in this way, if your not use to it, maybe you shouldn't be on it, or better yet, make it "child proof" for your costly mistakes. Poor you, poor all of you with your lame excuses...Terms and conditions are given on the web and on all the paper work provided, if you can't read your bad, not theres! I think your all just a bunch of boo hoo babies, the exact same people I would expect to be ordering online with your diability checks and your fixed income when you shouldn't be ordering at all...that'll teach ya!

To: Tanya Warner

We are sorry to hear that our product did not work out for you. We understand that not all products work for all people. Your VIP club has been cancelled and you will not receive further bottles or be billed. Please contact us so that we can issue you a cancellation number. We would also love to hear from you and see if we can give you a monetary refund for your initial trial order. Our contact number is [protected]. We are here Monday through Friday 7am to 10pm MDT and Saturday and Sunday 8am to 5pm MDT.

Hope to hear from you soon.

Sincerely

Supervisor @ GNS

Now I know what Dick Cheney is doing since he left the VP job. He's trolling consumer complaints groups telling victims how stupid they are for getting ripped off by criminals. Good work, Dick (and I do mean it literally). You have found your callling.

This ### Lumberboy also posted an abusive comment after my complaint. What a sad life this guy must have.

If I had of known all of this also, I would not have signed up for the trial myself. I just got the trial pills on Tuesday, have not even tried them, today Thursday, I get 2 other orders for $139.00. What kind of trial is that? It's not! This is a scam if you are not able to try the product to even cancel the membership.
I called to cancel but ofcoarse the office is not open to cancel. I will be filing a complaint to anyone I can to get my money back, this is just wrong.
ANYONE reading this first complaint and my agreement, do not get a free trial..you will not get it in time before they have already charged you the $139.00. Total rip off.

My experience with this product was the same. Please be warned that the companies selling this product are all one in the same.

You assume you are agreeing to a trial shipment of the product for $4.99 shipping. If you are not watching your credit card or bank statement you would not be aware that your "trial" starts the day of shipment and they have the $89.99 automatic monthly charge on payment hold with the bank. I just happened to look at my account the very day it posted. As previously said by the other victim of this fraudulent company, your only recourse is what I was told by my bank...cancel the card!
This company uses, from what I found, 3-4 different company names and telephone numbers. Each company says they do not have an account history for your transaction. Amazing, how did I get their number? Again, I was dogmatic about getting to the bottom of this. Please trust me and others, the clock is ticking and you will continue to get hit with charges. Please, Please just cancel the credit or debit card used to stop the bleeding.

I sent lengthly emails to the Federal Trade Commission and also ABC headquaters informing them that the clips from their "60 Minute "shows were being used to promote their product. The only acknowledgement received came from the FTC confirming my complaint had been received and would be review! ( sadly, this could take years with all the complaints) I heard nothing back from ABC.

I hope this information will be read and help other consumers before purchasing.

Thanks,

I agree with the complaint . I ordered as a trial they have taken money out of my account and I have yet to recieve the product. I do not even know how to get in touch with the company, Will have to cancel my card and just be out of the money. Being on disability that is not very easy. Guess learning the hard way you will never do it again. I hope others will read this and learn. What is so wrong they used Opra's name to get people's trust.